BV Solutions Reviews 

The insurance company were so kind to me when l rang re flood on bathroom floor. I live alone & I'm 80. I was so upset & staff on phone were so lovely to me.xx

While it took about two weeks to inspect the damage to my roof they put my claim through and I now have the money to pay the builder.

The worst experience we have had in a lifetime, had the accessor Daniel Crowther come to my property, I explained to the surveyor the situation, he started walking around and taking pictures of unaffected areas in my property. My roof is leaking since the storm around chimney breast, he finished up with a recording and told me the process of how to review my claim.
One hour later checked online my claim is closed! I was so frustrated after the surveyor told me different. Contacted the insurance they say we don’t deal with the claims after they have been appointed to a team BVS
Been around in circles to find out the surveyor has declined the claim?
He didn’t say anything like that at the property he said he would right a report and insurance would deal with it if they would pay or not. Really really bad experience if the surveyor gave me false information, goes to show how accurate his report is and how he has the decision to decline the claim.

Conclusion I believe this is all a scam stay away from these people they gain a claim on your insurance for coming out accessing the situation, and then decline the claim.

For them to come out the claim still registers against you , the team needs realigning no wonder they keep changing names.

No point having home insurance if you’re not going to fix my roof once a storm has caused it to leak. My roof is in very good condition and the tiles are all in place but the surveyor seems to THINK the storm didn’t cause the leak because he can’t see any damage. He can’t visually see, his visual is not good enough, because the root cause of the leak is the storm if we can’t see where it’s leaking it time to get your hands dirty go up there and find the leak rather than come with cameras to view the roof. His opinion is not worth wasting a claim on your insurance best get it fixed private it’s all a CON.

Last but not least I got told by my insurance Davies are coming so I searched online for the company to make sure they are a reputable firm, I couldn’t find them, I then assumed insurance must use a reputable firm and it should be ok, after they arrived I find out the are now call BVS surprise surprise they have changed there name. When I search BVS I see the reviews, I wish I read trust pilot first because I would have cancelled the claim my self and fixed the roof my self to stay away from this unprofessional Firm.

Great communication. Thorough assessment of damage .

Appalling service! Water damage due to a leaking roof.

I have a surveyor come today on behalf of my Halifax home buildings and contents insurance. I had 59MPH winds which caused structure damage to my roof. I had Halifax send out an asssessor and first time I had dealings with Davies BVS.

I was treated poorly by the assessor. He did not take my viewpoints, didnt properly inspect the damage to my roof and didnt even go inside the roof to inspect the water damage leading into wet and damp inside walls. He took other calls when he spent 25 minutes and the inspection itself was not thorough at all.

His words to me were you need to replace my roof which has been maintained well in the last years.

Appalling none professional service. The images are not even clear.

The surveyor is called Tony Iacovitti and he was very dismissive and whilst is independent he was unprofessional and his attitude to myself in my own home was dreadful.

Very similar to the reviews below. Admiral are our insurer and sent round BVS (think now rebranded as davies) further to water damage from flooding. 6 months on we STILL haven't had our claim fully settled as BVS continually request the same information from us then argue what we have submitted is incorrect. Admiral have been very helpful but we have lost countless hours trying to establish what's going on with BVS. Surveyor included the cost of laminate flooring in the claim where we had tiling so didn't even establish materials correctly. From booking an appointment for them to come round (they were out and out rude at this stage) through to today they have been a nightmare to deal with and we still don't have a resolution.

Good experience, professional staff and very understanding

This company uses agreed rates for work, in collusion with Hasting insurance. They set a low amount, far below reasonable quotes and claim they cannot increase the claim as its set. This is not in your insurance policy. Avoid at all costs. Total con artists.

Professional and fair happy with service we received

Absolete joke and left me and my family with a damaged kitchen due to a water leak which they claim it was down to wear and tear and now seeking to carry out to see where the leak is coming from. We are seeking legal and compensation against this jokers and totally unprofessional

Well structured easy to use client claim specific web portal, that clearly shows the claim state of play, information gathered and current status. Improvement on web site response timing to reduce latency between actions and timeliness of client communications and outstanding issues would be helpful, otherwise superb pain free experience. THANK YOU

AVOID AVOID AVOID! The most appalling service from this company on behalf of Axa. 1 year on from our water leak, we are now homeless as our house is inhabitable, but do they care? No! 1 year of the most inefficient, appalling service from both Axa and this company. Trying to force us to have cheap replacements not like for like. Zero communication and when I spoke to 1 claim handler (we have had 6 now and 5 surveyor visits) I was asked ‘why was I so stressed?’ Have never been treated so appallingly by any company in my 52 years on this earth.

Had an escape of water. Months of going backwards and forwards and quite frankly holding our willies in our hands we somewhat reach an agreement. Note, having to wait 4 weeks with no contact, to be told the claim isn’t being altered. Now having waited 11 days for said payout, which, is yet to be paid, having been told 7-10 days initially. Initiated the claim with AXA, so avoid them clowns too.

You will have more of a chance of going to the circus, and having them make sense than using these bunch of clowns. Absolutely useless.

Surveyor explained the full process, was professional, friendly and helpful

Truly awful company. We had a leak in the bathroom, we called admiral and they were very helpful and passed us on to BVS, they sent a surveyor round who clearly had zero idea what he was talking about. We ended up getting three different quotes from three different plumbers and they were all different to the surveyor.

BVS then stopped responding to us and lied to admiral and ourselves about contacting us.

After four months we still have not resolved this.

We didn't have to wait for our payment, very pleased with the service. Thank you. Would highly recommend x

Dealing with Davies BVS has been great, they were very clear throughout our claim and put our minds at ease during the whole process.

Our kitchen ceiling had collapsed whilst we were away on holiday due to a water leak from upstairs. The surveyor phoned us the evening before our scheduled date for the survey and confirmed the time of our appointment. He arrived on time and was polite and professional in assessing the repairs needed. We then sent in builders estimates via their website which were slightly higher than the amount offered and he agreed to increase the offer to match.

Company provided an efficient service throughout. Quick response with initial enquiry and appointment.
Surveyor was clear and concise with assessment and the options that were open to me in respect of the claim. Communication was good and I knew exactly what next steps would be in the process