Nobody wants this situation as it’s stressful enough, especially after you’ve just finished decorating ! However, very helpful, honest and polite assessor who battled through the Cornish holiday traf... Toon meer
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So disappointing. Everything took such a long time. We are still waiting for the claim to be finalised, and the whole process began in September 2025. Correspondence improved after my initial complain... Toon meer
Randomly clearing text messages off my phone and saw the correspondence with Lee at BVS from 10yrs ago. Very abrasive, rude and one directional with their views. Similar to other peoples updates do no... Toon meer
After reading some of the reviews on here I was worried about this company coming to have a look. Although it doesn't look like it will be an insurance claim we are happy with David's help. He was a k... Toon meer
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Roof damage
Quick service polite and knowledgeable staff no problems
Our surveyor came exactly on time and…
Our surveyor came exactly on time and was extremeley helpful and efficient. I would not hesitate to recommend this company.
Good Service
Very professional and efficient
Very professional and efficient
Professional service delivery
The Agent was punctual, professional, courteous and communicative, both before and during the appointment.
They have very poor communication
They have very poor communication, they use long delay tactics, are not trustworthy, for some reason insurance company’s use them a lot, however, bad reviews is probably one of the reasons they changed names from BVS to Davies brothers
Very helpful firm
Very helpful firm, my car went into my porch and caused a lot of structure damage. The surveyor came to see the damage within a few days. Within 2wks i sent a quote to them which they agreed and i have been paid out.
Great service very reliable great job…
Great service very reliable great job and very reasonable would highly recommend
Seamless experience
The surveyor came out to my property with a few days of making the claim and the claim process was seamless and resolved.
A Surveyor you could have faith in.
The Surveyor explained clearly everything he was looking at and what he had to consider in his assessment. It was obvious that he knew what he was talking about and what he was seeing.
satisfactory visitPrompt couteous and helpful even though…
Prompt couteous and helpful even though the first appointment had to be cancelled because of an employees ill health
Slow, misleading, avoid
There was a fire next door in September that damaged our roof, walls etc. Surveyor came relatively quick and was the only qualified and normal person in this company. The time I wasted hanging on the phone to them asking where will we finally get the money was ridiculous. At the end they paid us the amount from the quote but without the VAT, and told me that I will be reimbursed for that when I'll send the invoices. Nobody told me that. I dont have extra couple of thousand to put it upfront from my own pocket, and the contractor want the money for the materials, scaffolding, his employees etc. I hope I will not have to deal with BVS again.
The whole process was quick and…
The whole process was quick and flawless. Appointment day and time to suit me and polite friendly and proffesional.
Professional and straightforward
Straightforward and easy to work with. Professional and with everything updated online you can easily see where your claim is up to. Also paid promptly.
Professional
Punctual, efficient, professional. No time wasted and no unnecessary complications. Precise definition of job and response.
The Loss Adjuster came on time.
The Loss Adjuster came on time.
He was very thorough in his assessment of the damage to our wall.
His calculations of cost to repair the wall was fair.
Everything was handled efficiently
Everything was handled efficiently. Staff were very pleasant and helpful
Very efficient and professional from…
Very efficient and professional from arranging the appointment right through to the actual assessment. Friendly assessor who explained everything in detail.
The insurance company were so kind to…
The insurance company were so kind to me when l rang re flood on bathroom floor. I live alone & I'm 80. I was so upset & staff on phone were so lovely to me.xx
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