Customer service was top notch. Avis doing what i expected from all car rentals, tried to charge extra for 2nd driver and then for 1/8 tank after refilling and driving just 11km. Canadian affair was a... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Been booking a Car hire with Canadian affair 5 years now and had an excellent experience. They only offer fully inclusive which is stated via there website via AVIS However if they go via H... Toon meer
Bedrijf heeft geantwoord
Extremely poor service. We booked a hire and a hotel for our upcoming stay in Canada. 3 days after booking received an email saying the hire cars were fully booked. Then 2 days later another email... Toon meer
Bedrijf heeft geantwoord
Booked a trip this autumn. Really looking forward to the holiday in September. Initially I spoke and emailed Kasey and then completed the booking with Mark. Both were professional yet... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Our fantastic new office space in London Paddington is bright, modern and ready to welcome you. Settle down in our comfortable seats as a Canada Travel Expert talks you through all the fine details of your big trip. Between your passionate travel consultant and an interactive TV screen, there will be plenty of inspiration.
Welcome to Canada
Geschreven door het bedrijf
- Talk to us today
- Canada is epic and rich in adventures. A destination of discovery that has something for everyone. As the UK’s award-winning Tour Operator that specialises in travel to Canada, we are dedicated to creating exceptional, once in a lifetime experiences. Whether you opt for one of our tried and tested iconic itineraries or a tailor-made trip to suit your exact needs, you are sure to return with memories that will last a lifetime. Speak to our Canada Travel Experts to help you book your dream holiday: 0207 616 9167
- The Canada Travel Experts
- We’ve spent more than 25 years exploring Canada, seeking out the things we think you’ll love. Every visit ensures we keep our finger on the pulse to maintain our intimate knowledge of the country, from its cities and wildernesses to the best places to eat. When you book with us, you book with the experts.
- World-class partners
- You’ll be able to choose holidays from our world-class partners like Holland America Line cruises, Rocky Mountaineer train tours, Fairmont hotels and Avis car hire. We handpick the companies we work with to make sure you have a quality and reliable experience.
- Tailor-made experiences
- Visit our website and you’ll find carefully curated tours with flights, vehicle hire, hotels and our favourite locations included in the package. But the best part? All our tours can be tailor-made. Just call us to explore your options and talk through the sights you’d love to see. We’ll make sure you don’t miss a thing.
- Award-winning holidays
- Thanks to the votes of our happy customers, we’ve received gongs at the British Travel Awards for the last four years in a row, including the Gold Award for Best Holiday Company to Canada (Large) and the Silver Award for Best Rail Holiday Company (Large).
- Price Match Guarantee
- Canada has been our business since 1995. Our strong and enduring relationships with suppliers mean we can promise you unbeatable prices. In the rare eventuality you find the same Canadian holiday elsewhere for cheaper, we'll match it. That way you're guaranteed the best price on all our holidays, every time.
- UK-based travel consultants
- Our advisors are our greatest asset. Call them yourself and you’ll soon find that their passion and enthusiasm for Canada is infectious. Whether you’re planning a special anniversary, a family getaway or the retirement trip of a lifetime, our advisors will bring your holiday dreams to life.
Contactgegevens
1st floor, 10 Eastbourne Terrace, W2 6LG, London, Verenigd Koninkrijk
- 0207 616 9167
- mail@canadianaffair.com
- www.canadianaffair.com
4,5
Uitstekend
4K reviews
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Good experience but....
Overall we had a good experience - all the bookings/arrangements went according to plan and our requested itinerary was adhered to. It would have been even better if we could have dealt with the same person each time we phoned or emailed, but CA seemed able to pass on details well, so this is only a slight niggle.
Our main concern was one hotel (Irwins Mountain Inn, Banff) in particular was well below our expected standard and the standard of all the other hotels in our booking. We did have one night of our 3 night stay refunded and a complementary bottle of wine given by the management there. The room was small, in need of a good clean, communal areas very tired and generally in need of refurbishment. We wish we'd read reviews on Trip Advisor before accepting this hotel - similar complaints go back two or three years. Grateful for the refund, not interested in gaining any more recompense, but contacted CA on our return to highlight that dealing with this hotel does not enhance Canadian Affair's reputation but customer services did not seem interested. It would make us think twice before using CA again.
19 september 2025
Review zonder uitnodiging
Antwoord van Canadian Affair
Good Morning,
Thank you for taking the time to write a review. We appreciate your comments regarding your booking experience, and we were disappointed to learn of your concerns about Irwin’s Hotel Banff. I understand our Customer Service team has confirmed your refund, and please be assured that we have shared your valuable feedback with our supplier for internal review.
Should you require any further assistance, please don’t hesitate to contact our Customer Service team at customerservice@canadianaffair.com.
Kind regards,
Lindsey
Customer Service
Motorhome trip
Simple, easy to book. Just arranged our trip exactly as we wanted can't fault it.
1 oktober 2025
Antwoord van Canadian Affair
Good afternoon,
Thank you for your kind review and your amazing feedback.
We appreciate your kind comments about our Travel experts we are thrilled to hear this fantastic feedback and we will pass this on.
We know your time is valuable and really appreciate you taking the time to provide this feedback.
Kind Regards
Allan
Customer Service
Just returned from a magical 15 days in…
Just returned from a magical 15 days in Canada. The trip took me from Vancouver to Niagara Falls via the Rockies.
Not only did Canadian Affair manage all the macro and micro details in an outstanding way, they also managed the bankruptcy of the Travel Agent I had used to ensure a seamless service and experience for me.
If you are thinking of visiting Canada, look no where else than Canadian Affair.
7 oktober 2025
Review zonder uitnodiging
Antwoord van Canadian Affair
Good morning,
Thank you for your marvellous review and your fantastic feedback.
We appreciate your kind comments about our Travel experts we are thrilled to hear this wonderful feedback and we will pass this on.
We know your time is valuable and really appreciate you taking the time to provide this feedback.
Kind Regards
Allan
Customer Service
Amazing Service
Amazing Service, Jo was knowledgeable, helpful and happy to go the extra mile to assist
7 oktober 2025
Antwoord van Canadian Affair
Good morning,
Thank you for your kind review and your wonderful feedback.
We appreciate your kind comments about our Travel expert Jo we are happy to hear this fantastic feedback and we will pass this on.
We know your time is valuable and really appreciate you taking the time to provide this feedback.
Kind Regards
Allan
Customer Service
Antwoord van Canadian Affair
Good afternoon,
Thank you for your great review and your amazing feedback.
We appreciate your kind comments about our Travel experts we are happy to hear this wonderful feedback and we will pass this on.
We know your time is valuable and really appreciate you taking the time to provide this feedback.
Kind Regards
Allan
Customer Service
From the moment my telephone call was…
From the moment my telephone call was answered I felt that I was in good hands, Kate knew what she was talking about, gave advice but was not pushy
1 oktober 2025
Antwoord van Canadian Affair
Good morning,
Thank you for your lovely review and your great feedback.
We appreciate your kind comments about our Travel expert Kate we are pleased to hear this kind feedback and will pass this on.
We know your time is valuable and really appreciate you taking the time to provide this feedback.
Kind Regards
Allan
Customer Service
First time that we’ve booked with Canadian Affair
First time that we’ve booked with Canadian Affair and their helpfulness and attention to detail throughout the booking process gave me a lot of confidence. Initially we corresponded via email (which was down to that being our preference). However, when we were nearer to finalising our booking I spoke to Rachel and she couldn’t have been more helpful. There were some issues with one hotel already being booked for our dates and Rachel gave us several alternatives and priced them to enable us to make a decision. We were always rung back within the timescale that we were told which, in our experience, has not always been the case with other companies.
24 september 2025
Antwoord van Canadian Affair
Good morning,
Thank you for your wonderful review and your kind feedback.
We appreciate your kind comments about our Travel expert Rachel we are happy to hear this fantastic feedback and will pass this on.
We know your time is valuable and really appreciate you taking the time to provide this feedback.
Kind Regards
Allan
Customer Service
Outstanding customer experience
I was lucky to have Mark C as my 1st port of call when booking a holiday with "Canadian Affair". He listened to what we needed and suggested alternatives to suit our needs without being "pushy" in any way regarding upgrade of hotels etc. His knowledge was immense which really helped me to know I had come to the right place to make my booking. Mark was so pleasant to talk to, his enthusiasm shone through - I feel that we couldn't have had a better pre-sales experience! We are delighted with the value for money offered by the company and look forward to our exciting flydrive holiday in Eastern Canada next year!
3 oktober 2025
Review zonder uitnodiging
Antwoord van Canadian Affair
Good morning
Thank you for your wonderful review and your kind feedback.
We appreciate your kind comments about our Travel expert Mark we are delighted to hear this wonderful feedback and will pass this on.
We know your time is valuable and really appreciate you taking the time to provide this feedback.
Kind Regards
Allan
Customer Service
Delighted with Canadian Affair
Your booking agent Joanne Buckley was a fountain of knowledge when it came to organising our holiday to Nova Scotia. Nothing was too much trouble and Joanne was able to offer us alternative solutions when it came down to choosing the type of holiday that would best suit our needs. She is so enthusiastic and had so many ideas of where we should go and what to do. She has a vast experience with cruising and suggested this would be a more efficient way of seeing the main towns, We had a fantastic glitch free holiday. Thank you Joanne.
10 september 2025
Review zonder uitnodiging
Antwoord van Canadian Affair
Good morning,
Thank you for your kind review and your lovely feedback.
We appreciate your kind comments about our Travel expert Joanne we are pleased to hear this wonderful feedback and will pass this on.
We know your time is valuable and really appreciate you taking the time to provide this feedback.
Kind Regards
Allan
Customer Service
We have booked with Canadian affair many times
We have booked with Canadian affair many times, and the. Customer service is always first class .
Especially Adele who is always so helpfull and friendly and nothing is ever to much trouble for her.
26 september 2025
Antwoord van Canadian Affair
Good afternoon,
Thank you for your wonderful review and your kind feedback.
We appreciate your kind comments about our Travel expert Adele we are pleased to hear this wonderful feedback and will pass this on.
We know your time is valuable and really appreciate you taking the time to provide this feedback.
Kind Regards
Allan
Customer Service
Rep couldn’t have done more for us, had he been a member of family.
You know when a delivery company asks did the delivery person go about and beyond? Well Mark, your representative when above and beyond in all aspects of reorganising our trip. His knowledge was first rate, his demeanour fabulous AND we felt heard and our needs more than just ‘met’ at every stage of the process.
23 september 2025
Antwoord van Canadian Affair
Good Afternoon,
Thank you for your wonderful review and your kind feedback.
We appreciate your kind comments about our Travel expert Mark we are pleased to hear this fantastic feedback and will pass this on.
We know your time is valuable and really appreciate you taking the time to provide this feedback.
Kind Regards
Allan
Customer Service
Review re booking process…
This is a review re booking process only. Excellent service from Adele. incredibly helpful and thorough. Adele was very knowledgeable and friendly. Once this trip has taken place, I will give a review on the holiday itself.
29 augustus 2025
Antwoord van Canadian Affair
Good morning,
Thank you for your fantastic review and your kind feedback.
We appreciate your kind comments about our Travel expert Adele we are happy to hear this lovely feedback and we will pass this on.
We know your time is valuable and really appreciate you taking the time to provide this feedback.
Kind Regards
Allan
Customer Service
Adele at Canadian affair was polite
Adele at Canadian affair was polite, informative and very helpful. A credit to the company.
27 augustus 2025
Antwoord van Canadian Affair
Good morning,
Thank you for your lovely review and your kind feedback.
We appreciate your kind comments about our Travel expert Adele we are happy to hear this great feedback and we will pass this on.
We know your time is valuable and really appreciate you taking the time to provide this feedback.
Kind Regards
Allan
Customer Service
Antwoord van Canadian Affair
Good morning,
Thank you for your lovely review and your wonderful feedback.
We appreciate your kind comments about our Travel experts we are happy to hear this great feedback and we will pass this on.
We know your time is valuable and really appreciate you taking the time to provide this feedback.
Kind Regards
Allan
Customer Service
Excellent service
Excellent, speedy reply following initial online contact followed by efficient and timely provision of information and booking process - all handled by one person, so great continuity too.
29 augustus 2025
Antwoord van Canadian Affair
Good afternoon,
Thank you for your feedback and fantastic review.
We appreciate your wonderful comments about our Travel experts we are happy to hear this lovely feedback and we will pass this on.
We know your time is valuable and really appreciate you taking the time to provide this feedback.
Kind Regards
Allan
Customer Service
Creative itinerary developed for 12 day tour
Useful outline itinerary was created based on limited information provided. Alterations made seamlessly. Easy people to deal with which is why we have used them 4 times now.
28 augustus 2025
Antwoord van Canadian Affair
Good afternoon,
Thank you for your feedback and lovely review.
We appreciate your wonderful comments about our Travel experts we are happy to hear this fantastic feedback and we will pass this on.
We know your time is valuable and really appreciate you taking the time to provide this feedback.
Kind Regards
Allan
Customer Service
The sales desk lady was excellent
22 augustus 2025
Antwoord van Canadian Affair
Good morning,
Thank you for your great review and your generous feedback.
We appreciate your kind comments about our Travel experts we are happy to hear this fantastic feedback and we will pass this on.
We know your time is valuable and really appreciate you taking the time to provide this feedback.
Kind Regards
Allan
Customer Service
Antwoord van Canadian Affair
Good morning,
Thank you for your great review and your lovely feedback.
We appreciate your kind comments about our Travel experts we are delighted to hear this wonderful feedback and we will pass this on.
We know your time is valuable and really appreciate you taking the time to provide this feedback.
Kind Regards
Allan
Customer Service
Excellent company with knowledgeable staff
I like how I always get to speak to a real person every time I ring them. They are very knowledgable and helpful and go the extra mile to tailor your holiday to what works for you. They are my first go to for any Canadian trips.
14 augustus 2025
Antwoord van Canadian Affair
Good afternoon,
Thank you for your great review and your wonderful feedback.
We appreciate your kind comments about our Travel experts we are delighted to hear this fantastic feedback and we will will pass this on.
We know your time is valuable and really appreciate you taking the time to provide this feedback.
Kind Regards
Allan
Customer Service
Booking experience unproblematic
Booking experience unproblematic. Agent most helpful and thorough.
12 augustus 2025
Antwoord van Canadian Affair
Good afternoon,
Thank you for your great review and your wonderful feedback.
We appreciate your kind comments about our Travel experts we are thrilled to hear this fantastic feedback and we will pass this on.
We know your time is valuable and really appreciate you taking the time to provide this feedback.
Kind Regards
Allan
Customer Service
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