Customer service was top notch. Avis doing what i expected from all car rentals, tried to charge extra for 2nd driver and then for 1/8 tank after refilling and driving just 11km. Canadian affair was a... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Been booking a Car hire with Canadian affair 5 years now and had an excellent experience. They only offer fully inclusive which is stated via there website via AVIS However if they go via H... Toon meer
Bedrijf heeft geantwoord
excellent service,especially Sara and mark.arranged everything for us efficiently and great chatting with both of them.would gladly us Canada affair again
Extremely poor service. We booked a hire and a hotel for our upcoming stay in Canada. 3 days after booking received an email saying the hire cars were fully booked. Then 2 days later another email... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Our fantastic new office space in London Paddington is bright, modern and ready to welcome you. Settle down in our comfortable seats as a Canada Travel Expert talks you through all the fine details of your big trip. Between your passionate travel consultant and an interactive TV screen, there will be plenty of inspiration.
Welcome to Canada
Geschreven door het bedrijf
- Talk to us today
- Canada is epic and rich in adventures. A destination of discovery that has something for everyone. As the UK’s award-winning Tour Operator that specialises in travel to Canada, we are dedicated to creating exceptional, once in a lifetime experiences. Whether you opt for one of our tried and tested iconic itineraries or a tailor-made trip to suit your exact needs, you are sure to return with memories that will last a lifetime. Speak to our Canada Travel Experts to help you book your dream holiday: 0207 616 9167
- The Canada Travel Experts
- We’ve spent more than 25 years exploring Canada, seeking out the things we think you’ll love. Every visit ensures we keep our finger on the pulse to maintain our intimate knowledge of the country, from its cities and wildernesses to the best places to eat. When you book with us, you book with the experts.
- World-class partners
- You’ll be able to choose holidays from our world-class partners like Holland America Line cruises, Rocky Mountaineer train tours, Fairmont hotels and Avis car hire. We handpick the companies we work with to make sure you have a quality and reliable experience.
- Tailor-made experiences
- Visit our website and you’ll find carefully curated tours with flights, vehicle hire, hotels and our favourite locations included in the package. But the best part? All our tours can be tailor-made. Just call us to explore your options and talk through the sights you’d love to see. We’ll make sure you don’t miss a thing.
- Award-winning holidays
- Thanks to the votes of our happy customers, we’ve received gongs at the British Travel Awards for the last four years in a row, including the Gold Award for Best Holiday Company to Canada (Large) and the Silver Award for Best Rail Holiday Company (Large).
- Price Match Guarantee
- Canada has been our business since 1995. Our strong and enduring relationships with suppliers mean we can promise you unbeatable prices. In the rare eventuality you find the same Canadian holiday elsewhere for cheaper, we'll match it. That way you're guaranteed the best price on all our holidays, every time.
- UK-based travel consultants
- Our advisors are our greatest asset. Call them yourself and you’ll soon find that their passion and enthusiasm for Canada is infectious. Whether you’re planning a special anniversary, a family getaway or the retirement trip of a lifetime, our advisors will bring your holiday dreams to life.
Contactgegevens
1st floor, 10 Eastbourne Terrace, W2 6LG, London, Verenigd Koninkrijk
- 0207 616 9167
- mail@canadianaffair.com
- www.canadianaffair.com
4,5
Uitstekend
4K reviews
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Booking experience unproblematic
Booking experience unproblematic. Agent most helpful and thorough.
12 augustus 2025
Antwoord van Canadian Affair
Good afternoon,
Thank you for your great review and your wonderful feedback.
We appreciate your kind comments about our Travel experts we are thrilled to hear this fantastic feedback and we will pass this on.
We know your time is valuable and really appreciate you taking the time to provide this feedback.
Kind Regards
Allan
Customer Service
Antwoord van Canadian Affair
Good Morning,
Thank you for your lovely review and your kind feedback.
We appreciate your kind comments about our Travel expert Karen we are pleased to hear this wonderful feedback and will pass this on.
We know your time is valuable and really appreciate you taking the time to provide this feedback.
Kind Regards
Allan
Customer Service
Mark Carson
Mark our contact and agent organised our holiday last year which was amazing - when we decided to do a longer trip next year we contacted Mark again. Superb again. Very knowledgable and lovely to talk to!
1 augustus 2025
Antwoord van Canadian Affair
Good Morning,
Thank you for your kind review and your kind feedback.
We appreciate your kind comments about our Travel expert Mark we are pleased to hear this wonderful feedback and will pass this on.
We know your time is valuable and really appreciate you taking the time to provide this feedback.
Kind Regards
Allan
Customer Service
Canada family and tourist holiday
John was knowledgeable and helpful, made organising our visit to Canada next year easy. Only booked hotels for the first 5 days as we are visiting family, flexibility to add hotels later is good.
21 juli 2025
Antwoord van Canadian Affair
Good Morning,
Thank you for your great review and your kind feedback.
We appreciate your kind comments about our Travel expert John we are pleased to hear this wonderful feedback.
We know your time is valuable and really appreciate you taking the time to provide this feedback.
Kind Regards
Allan
Customer Service
Antwoord van Canadian Affair
Good afternoon,
Thank you for your review and wonderful feedback.
We know your time is valuable and really appreciate you taking the time to provide this feedback.
Kind Regards
Allan
Customer Service
Great service from Karen !
Great service from Karen !
We made an initial email enquiry after looking for ideas on their website. Karen came back with a package that was just what we were looking for!
18 juli 2025
Antwoord van Canadian Affair
Good Morning,
Thank you for your kind review and your kind feedback.
We appreciate your kind comments about our Travel expert Karen we are pleased to hear this fantastic feedback.
We know your time is valuable and really appreciate you taking the time to provide this feedback.
Kind Regards
Allan
Customer Service
Antwoord van Canadian Affair
Good morning,
Thank you for your review and lovely feedback.
We know your time is valuable and really appreciate you taking the time to provide this feedback.
Kind Regards
Allan
Customer Service
Excellent help as always
17 juli 2025
Antwoord van Canadian Affair
Good morning,
Thank you for your kind review and feedback.
We know your time is valuable and really appreciate you taking the time to provide this feedback.
Kind Regards
Allan
Customer Service
Great Service so far!!!!
Very efficient, friendly and informative service! We enquired via the internet/web site about a trip to Ontario as a fly drive with a motor home option.
I received a call back from Gary who supplied all the information i needed, ascertained our requirements and went off to compile a quote.
He called back very quickly and supplied us with a great deal which we were very happy with and undercut our other quotes.
I asked for time to discuss with my wife to discuss, arranged a time and date for a return call which he did bang on time and we made a booking.
My first time reserving with Canadian Affair and thus far very impressed and pleased.
14 juli 2025
Antwoord van Canadian Affair
Good afternoon,
Thank you for your kind review and your wonderful feedback.
We appreciate your kind comments about our Travel expert Gary this is the level of service we expect at Canadian level we are pleased we have met your expectations.
We know your time is valuable and really appreciate you taking the time to provide this feedback.
Kind Regards
Allan
Customer Service
Good service with excellent knowledge
Excellent service provide by John. He listen to my needs and provide fanastic recommendation with great prices. He has great knowledge of Canada. Anyone planning a trip to Canada would highly recommend Canadian affair.
11 juli 2025
Review zonder uitnodiging
Antwoord van Canadian Affair
Good afternoon,
Thank you for your kind review and your wonderful feedback.
We appreciate your kind comments about our Travel expert John we are delighted to hear this lovely feedback.
We know your time is valuable and really appreciate you taking the time to provide this feedback.
Kind Regards
Allan
Customer Service
Poor customer service
Poor customer service , hidden cancellation fees
Buyer beware
1 juni 2025
Review zonder uitnodiging
Antwoord van Canadian Affair
I am sorry to read that you have concerns in relation to the cancellation fees for your car rental. After investigation, I can confirm at the time of booking online our terms and conditions are highlighted and a tick box was selected confirming you were aware of the terms, this includes the cancellation fees. I do apologize if you were unaware of this and thank you for your feedback. Should you wish to discuss your concerns further don’t hesitate to reach out to our customer service team at customerservice@canadianaffair.com.
They booked flight from airport in wrong state
My 70+ year old mother, traveling solo, got to the end of a brilliant trip in Canada entirely organised by Canadian Affair to find that they’d booked her on a flight from an airport with a similar name in a completely different state.
Even though they are Canada specialists they have no Canadian number to call and she had no way of ringing the UK number from Canada. A friend in the UK rang on her behalf and got their out of hours voicemail saying explain the situation and someone will get back to you. Hours after first getting in contact with them they booked her an airport hotel and the next morning booked her a flight for 24 hours after her original. One lady on the phone was helpful but it was also made clear she should have checked the information was correct herself. Very difficult given the limited info they provide with the booking details. Would not recommend booking travel to Canada given they have no support available in Canada if anything goes wrong.
2 juli 2025
Review zonder uitnodiging
Antwoord van Canadian Affair
I am sorry to read of the inconveniences your mother encountered in relation to her return flight. Please be assured our out of hours team took action promptly to secure accommodation for that evening. Further the following day our customer service team booked the upgraded flight to provide a more comfortable journey home. I do apologize once again for the upset caused. Should you wish to discuss further please e-mail our team customerservice@canadianaffair.com and our team will happily assist.
The friendly staff are amazing
The friendly staff are amazing. Karen Dougan was so helpful. She always goes out of her way to help us plan the perfect holiday. Her knowledge is second to none.
Thanks Karen
11 juli 2025
Antwoord van Canadian Affair
Good Afternoon,
Thank you for your lovely comments on your booking experience with our Travel Expert Karen. I have shared your kind comments with Karen and our team. We know your time is valuable and really appreciate your feedback.
Kind Regards
Lindsey
Customer Service
Canada and alaska
The most important thing customer care was always the focus. Julie was there from initial enquiry right through to completion and is still there to help. A wonderful attitude
10 juli 2025
Antwoord van Canadian Affair
Good Afternoon,
Thank you for your kind comments on your booking experience with our Sales Expert Julie. We aim to provide a stress free simple booking process for customers and thank you for your valuable feedback.
Kind Regards
Lindsey
Customer Service
Took our money for no car
Took our money, allowed us to book. Then said there are no cars available other than one that was £1000 more expensive. Should honour the original price. Joke.
Offering a refund isn’t good enough, we have now wasted time getting a car elsewhere.
10 juli 2025
Review zonder uitnodiging
Antwoord van Canadian Affair
Good Afternoon,
Thank you for providing valuable feedback.
If you could kindly e-mail your booking reference number to mail@canadianaffair.com and a member of our customer service will review the concerns raised.
Kind Regards
Allan
Customer Service
Our advisor was very efficient
Our advisor was very efficient, friendly and very thorough.
30 juni 2025
Antwoord van Canadian Affair
Good afternoon,
Thank you for your kind review and your wonderful feedback.
We appreciate your kind comments about our Travel experts we are delighted to hear this.
We know your time is valuable and really appreciate you taking the time to provide this feedback.
Kind Regards
Allan
Customer Service
Mark Carson was great.
Mark Carson, your consultant, made the booking a great experience. We'll done Mark!
3 juli 2025
Antwoord van Canadian Affair
Good afternoon,
Thank you for your kind review and your wonderful feedback.
We appreciate your kind comments about our Travel expert Mark we are thrilled to hear this.
We know your time is valuable and really appreciate you taking the time to provide this feedback.
Kind Regards
Allan
Customer Service
Rocky mountaineer trip next year
Good customer service, everything arranged with no hassle and good advice re trip.
1 juli 2025
Antwoord van Canadian Affair
Good Morning,
Thank you for your kind review and your kind feedback.
We appreciate your kind comments about our travel experts we are pleased to read this great feedback.
We know your time is valuable and really appreciate you taking the time to provide this feedback.
Kind Regards
Allan
Customer Service
All booked!
Agent Jo was a great help in making our booking, suggesting hotel upgrades and other things to look out for. Thanks Jo.
24 juni 2025
Antwoord van Canadian Affair
Good Morning,
Thank you for your kind review and your kind feedback.
We appreciate your kind comments about our travel expert Jo we are delisted to read this fantastic feedback.
We know your time is valuable and really appreciate you taking the time to provide this feedback.
Kind Regards
Allan
Customer Service
Just organised a forcoming trip…
Just organised a forcoming trip to.beautiful.Canada and was delighted with the individual package put together,.including the Rocky Mountaineer train to Vancouver....really.looking forward to the experience....it's been. 57 years in the making as always want to go but.life gets in the way..
But hey .'Better late than never ' is my motto !
Thank you ....
30 juni 2025
Antwoord van Canadian Affair
Good Morning,
Thank you for your kind review and your lovely feedback.
We know your time is valuable and really appreciate you taking the time to provide this feedback.
We hope you have a great trip when you go on your vacation.
Kind Regards
Allan
Customer Servic
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