Customer service was top notch. Avis doing what i expected from all car rentals, tried to charge extra for 2nd driver and then for 1/8 tank after refilling and driving just 11km. Canadian affair was a... Toon meer
Bedrijf heeft geantwoord
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
Been booking a Car hire with Canadian affair 5 years now and had an excellent experience. They only offer fully inclusive which is stated via there website via AVIS However if they go via H... Toon meer
Bedrijf heeft geantwoord
excellent service,especially Sara and mark.arranged everything for us efficiently and great chatting with both of them.would gladly us Canada affair again
Extremely poor service. We booked a hire and a hotel for our upcoming stay in Canada. 3 days after booking received an email saying the hire cars were fully booked. Then 2 days later another email... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Our fantastic new office space in London Paddington is bright, modern and ready to welcome you. Settle down in our comfortable seats as a Canada Travel Expert talks you through all the fine details of your big trip. Between your passionate travel consultant and an interactive TV screen, there will be plenty of inspiration.
Welcome to Canada
Geschreven door het bedrijf
- Talk to us today
- Canada is epic and rich in adventures. A destination of discovery that has something for everyone. As the UK’s award-winning Tour Operator that specialises in travel to Canada, we are dedicated to creating exceptional, once in a lifetime experiences. Whether you opt for one of our tried and tested iconic itineraries or a tailor-made trip to suit your exact needs, you are sure to return with memories that will last a lifetime. Speak to our Canada Travel Experts to help you book your dream holiday: 0207 616 9167
- The Canada Travel Experts
- We’ve spent more than 25 years exploring Canada, seeking out the things we think you’ll love. Every visit ensures we keep our finger on the pulse to maintain our intimate knowledge of the country, from its cities and wildernesses to the best places to eat. When you book with us, you book with the experts.
- World-class partners
- You’ll be able to choose holidays from our world-class partners like Holland America Line cruises, Rocky Mountaineer train tours, Fairmont hotels and Avis car hire. We handpick the companies we work with to make sure you have a quality and reliable experience.
- Tailor-made experiences
- Visit our website and you’ll find carefully curated tours with flights, vehicle hire, hotels and our favourite locations included in the package. But the best part? All our tours can be tailor-made. Just call us to explore your options and talk through the sights you’d love to see. We’ll make sure you don’t miss a thing.
- Award-winning holidays
- Thanks to the votes of our happy customers, we’ve received gongs at the British Travel Awards for the last four years in a row, including the Gold Award for Best Holiday Company to Canada (Large) and the Silver Award for Best Rail Holiday Company (Large).
- Price Match Guarantee
- Canada has been our business since 1995. Our strong and enduring relationships with suppliers mean we can promise you unbeatable prices. In the rare eventuality you find the same Canadian holiday elsewhere for cheaper, we'll match it. That way you're guaranteed the best price on all our holidays, every time.
- UK-based travel consultants
- Our advisors are our greatest asset. Call them yourself and you’ll soon find that their passion and enthusiasm for Canada is infectious. Whether you’re planning a special anniversary, a family getaway or the retirement trip of a lifetime, our advisors will bring your holiday dreams to life.
Contactgegevens
1st floor, 10 Eastbourne Terrace, W2 6LG, London, Verenigd Koninkrijk
- 0207 616 9167
- mail@canadianaffair.com
- www.canadianaffair.com
4,5
Uitstekend
4K reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
requesting a quote
My phone call was answered promptly.
My request for a quote was handled well by Gemma, who provided me with a itinerary, tailored to what I had asked for.
30 juni 2025
Antwoord van Canadian Affair
Good Morning,
Thank you for your kind review and your kind feedback.
We appreciate your kind comments about our travel expert Gemma we are pleased to read this positive feedback.
We know your time is valuable and really appreciate you taking the time to provide this feedback.
Kind Regards
Allan
Customer Service
Very efficient and also friiendly
27 juni 2025
Antwoord van Canadian Affair
Good Morning,
Thank you for your kind review and your kind feedback.
We appreciate your kind comments about our travel experts we are pleased to read this positive feedback.
We know your time is valuable and really appreciate you taking the time to provide this feedback.
Kind Regards
Allan
Customer Service
Fabulous assistance planning our 2026 Canadian Rockies Adventure
Karen, our agent was very knowledgeable, patient, attentive and helpful in pulling together our desired itinerary for our 2026 Canadian Rockies & bears adventure.
Extremely happy with the service received ☺️
28 juni 2025
Antwoord van Canadian Affair
Good afternoon,
Thank you for your kind review and your kind feedback.
We appreciate your kind comments about our Travel expert Karen we are thrilled to hear this it is the sort of level we expect at Canadian Affair.
We know your time is valuable and really appreciate you taking the time to provide this feedback.
Kind Regards
Allan
Customer Service
Everything worked smoothly
Everything worked smoothly. All connections worked. Hotels were good and central. Quick response to issues
27 juni 2025
Antwoord van Canadian Affair
Good afternoon,
Thank you for your kind review and your kind feedback.
We are delighted to hear that you had a great holiday.
We know your time is valuable and really appreciate you taking the time to provide this feedback.
Kind Regards
Allan
Customer Service
Totally Professional
From our first vague enquiry to agreeing a fabulous itinerary Andrew has been fantastic. Nothing is too much trouble and tweaks have been dealt with professionally and efficiently.
26 juni 2025
Antwoord van Canadian Affair
Good Morning,
Thank you for your kind review and your kind feedback.
We appreciate your kind comments about our Travel expert Andrew we are pleased to hear this.
We know your time is valuable and really appreciate you taking the time to provide this feedback.
Kind Regards
Allan
Customer Service
Highly recommend.
Wouldn't use any other company when travelling to Canada. Canadian Affair are amazing & every person we have ever spoken to has been so professional, knowledgeable & helpful.
Booking on this occasion, Andrew has been absolutely outstanding. The level of support, care & understanding he has provided throughout the booking process has been superb. His customer service is on another level. Thanks for everything Andrew!
I can't recommend Canadian Affair enough. A fantastic company to deal with.
27 juni 2025
Review zonder uitnodiging
Antwoord van Canadian Affair
Good Morning,
Thank you for your kind review and your kind feedback.
We appreciate your kind comments about our Travel expert Andrew we are delighted to hear this.
We know your time is valuable and really appreciate you taking the time to provide this feedback.
Kind Regards
Allan
Customer Service
friendly and helpful
They were very friendly and helpful
The phones were quite busy when I called first so it took a while to get through
17 juni 2025
Antwoord van Canadian Affair
Good afternoon,
Thank you for your kind review and your kind feedback.
We appreciate your kind comments about our Travel experts we are happy to hear this we apologise for the delay when you originally called.
We know your time is valuable and really appreciate you taking the time to provide this feedback.
Kind Regards
Allan
Customer Service
Fantastic Touring Holiday
We’ve just returned from our Rockies & Alaska Cruise Extravaganza booked through Canadian Affair, and we had a fantastic holiday with our two American friends. The whole holiday went so smoothly from start to finish. We particularly liked Banff as a small town and Lake Louise was breathtaking! The views from the Rocky Mountaineer (free upgrade to Gold service courtesy of Canadian Affair) were awesome and the service was second to none, including the meals, drinks and baggage handling! The only downside to the train was a 12 hour day followed by an 11 hour day, which were a bit long, but nothing anyone can do about that because that’s how long the journey takes. It is made easier by the sumptuous seats with lots of legroom.
The Holland America cruise through the Alaska inside passage was a whole new experience to us as we’ve never cruised before, but this too was fantastic. I can wholeheartedly recommend this tour booked through Canadian Affair
23 mei 2025
Review zonder uitnodiging
Antwoord van Canadian Affair
Good morning,
Thank you for your kind review and your kind feedback.
We do apologise for the delay you endured on train journey and we are pleased this did not impact your trip to much.
We know your time is valuable and really appreciate you taking the time to provide this feedback.
Kind Regards
Allan
Customer Service
Great staff willing to go the extra…
Great staff willing to go the extra mile to make the booking easier.
Very flexible packages and good value
21 juni 2025
Antwoord van Canadian Affair
Good afternoon,
Thank you for your kind review and your kind feedback.
We appreciate your kind comments about our Travel experts we are happy to hear this it is the sort of level we expect at Canadian Affair.
We know your time is valuable and really appreciate you taking the time to provide this feedback.
Kind Regards
Allan
Customer Service
As always first class service
13 juni 2025
Antwoord van Canadian Affair
Good afternoon,
Thank you for your kind review and your kind feedback.
We appreciate your kind comments about our Travel experts we are delighted to read this lovely review.
We know your time is valuable and really appreciate you taking the time to provide this feedback.
Kind Regards
Allan
Customer Service
So Far Great Experience
The staff are very helpful and knowledgeable which has given me peace of mind when booking this trip. I believe the prices ae competitive as well.
13 juni 2025
Antwoord van Canadian Affair
Good afternoon,
Thank you for your kind review and your kind feedback.
We appreciate your kind comments about our Travel experts we are really pleased and thrilled to hear this its the level we expect at Canadian Affair at all times.
We know your time is valuable and really appreciate you taking the time to provide this feedback.
We hope you have a great time when you go on holiday.
Kind Regards
Allan
Customer Service
Each member of staff that I had the…
Each member of staff that I had the pleasure of speaking with was polite, courteous, knowledgable and patient and are a credit to the company. I hope our trip is equally as pleasant. Kind regards, Phill Portsmouth.
18 juni 2025
Antwoord van Canadian Affair
Good afternoon,
Thank you for your kind review and your kind feedback.
We appreciate your kind comments about our Travel experts we are really pleased and thrilled to hear this.
We know your time is valuable and really appreciate you taking the time to provide this feedback.
We hope you have a great time when you go on vacation.
Kind Regards
Allan
Customer Service
Hats off to Mark
Just spoke to the very helpful and charismatic Mark Carson who quickly and easily amended a booking for me -a real asset to the company.
Great, too, to so easily be able to get through to speak to a real person so easily - none of this having to endlessly repeat yourself to a soulless chatbot to possibly, or possibly not, be put through to a member of the team.
I have used Canadian Affair for years and will continue to do so, especially having seen Mark on Eggheads?
19 juni 2025
Review zonder uitnodiging
Antwoord van Canadian Affair
Good afternoon,
Thank you for your kind review and your kind feedback.
We appreciate your kind comments about our Travel expert Mark we are pleased to hear this.
We know your time is valuable and really appreciate you taking the time to provide this feedback.
We hope you have a great time when you go on vacation to Canada.
Kind Regards
Allan
Customer Service
Have just booked a flight to Calgary…
Have just booked a flight to Calgary with Canadian Affair had an issue with payment, called on number issued on website and got Mark, he made the booking and payment effortless and quick and with a great personality .
What a pleasure speaking to Mark a really nice Scots man. Thank you Mark.
17 juni 2025
Review zonder uitnodiging
Antwoord van Canadian Affair
Good afternoon,
Thank you for your kind review and your kind feedback.
We appreciate your kind comments about our Travel expert Mark we are really delighted and thrilled to hear this.
We know your time is valuable and really appreciate you taking the time to provide this feedback.
We hope you have a great time when you go on vacation to Canada.
Kind Regards
Allan
Customer Service
Mark Carson
Mark Carson, the representative that I dealt with, was exceedingly helpful in putting the itinerary together. This included providing a recommendation for a longer stay in one of the resorts and some culinary establishments in Banff from his own experiences in Canada.
2 juni 2025
Antwoord van Canadian Affair
Good afternoon,
Thank you for your kind review and your kind feedback.
We appreciate your kind comments about our Travel expert Mark we are really pleased to hear this.
We know your time is valuable and really appreciate you taking the time to provide this feedback.
Kind Regards
Allan
Customer Service
Antwoord van Canadian Affair
Good afternoon,
Thank you for your kind review and your kind feedback.
We appreciate your kind comments about our Travel expert Karen we ar pleased to hear this.
We know your time is valuable and really appreciate you taking the time to provide this feedback.
Kind Regards
Allan
Customer Service
Making a holiday booking was easy and…
Making a holiday booking was easy and straightforward. Everything I asked got a answer. Daniel was very helpful with tips and suggestions. Much appreciated
29 mei 2025
Antwoord van Canadian Affair
Good afternoon,
Thank you for your kind review and your kind feedback.
We appreciate your kind comments about our Travel expert Daniel we are extremely pleased to hear this.
We know your time is valuable and really appreciate you taking the time to provide this feedback.
We hope you have a great holiday when you go on your vacation.
Kind Regards
Allan
Customer Service
Customer service with a smile
Customer service with a smile. Went above and beyond to help us to book the right holiday.
Thank yoy
23 mei 2025
Antwoord van Canadian Affair
Good afternoon,
Thank you for your kind review and your kind feedback.
We appreciate your kind comments about our Travel experts we are delighted to hear this.
We know your time is valuable and really appreciate you taking the time to provide this feedback.
We hope you have a great holiday when you go on your trip.
Kind Regards
Allan
Customer Service
The booking was made so easy and the…
The booking was made so easy and the representative was very knowledgeable and pleasant.
22 mei 2025
Antwoord van Canadian Affair
Good afternoon,
Thank you for your kind review and your kind feedback.
We appreciate your kind comments about our Travel experts we are happy to hear this.
We know your time is valuable and really appreciate you taking the time to provide this feedback.
We hope you have a great holiday when you go on your trip.
Kind Regards
Allan
Customer Service
Great holiday planning support
Adele helped us through, what to us, was a fairly complex package holiday. Her knowledge of the region and her patience with all our questions gave us great confidence in the support we did, and could, expect from Canadian Affair. So far, great service and extremely helpful, thank you Adele.
23 mei 2025
Antwoord van Canadian Affair
Good afternoon,
Thank you for your kind review and your kind feedback.
We appreciate your kind comments about our Travel expert Adele we are thrilled to hear this.
We know your time is valuable and really appreciate you taking the time to provide this feedback.
We hope you have a great holiday when you go on your trip.
Kind Regards
Allan
Customer Service
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.