Cannock Gates Reviews 

368
•
TrustScore 4.5 uit 5

4,5

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Beoordeeld met 2 van de 5 sterren

Absolutely awful customer service, Had to chase numerous times to find out where my order was. When they eventually did advise my gates were ready they said I had to wait until they had enough weight... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Purchased our metal drive gates from Cannock Gates when they started business in 1983. Four houses later and we have recently purchased another set of driveway gates from Cannock Gates. Great quality... Toon meer

Beoordeeld met 5 van de 5 sterren

The fitters arrived yesterday despite torrential rain to fit new gate posts at my property. They were so professional, they removed the old wooden posts and fitted the new metal posts and then the... Toon meer

Beoordeeld met 5 van de 5 sterren

Unfortunately, when our superb gate arrived, the Cardboard protective layer had been put around the gate too soon before the paint had dried. This resulted in it sticking to the wet paint. The Compa... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Tuincentrum
  2. Garagedeurenleverancier
  3. Hekwerkwinkel

Over Cannock Gates

Geschreven door het bedrijf

Cannock Gates is a renowned UK-based company specializing in the manufacturing and retailing of garden gates, fencing, and other outdoor products.


Established several decades ago, we have garnered a reputation for excellence in craftsmanship, durability, and customer service. Our extensive product range is made from responsibly sourced materials such as aluminium, timber and metal.


Cannock Gates serves a diverse clientele, catering to both residential and commercial customers. Whether customers seek to enhance security, privacy, or aesthetics in their outdoor spaces, Cannock Gates offers tailored solutions to meet their needs. Our products are designed to withstand the elements and endure years of use, providing reliable functionality and aesthetic appeal.


Our company's commitment to quality is evident in every aspect of our operations, from sourcing premium materials to employing skilled craftsmen and utilizing advanced manufacturing techniques. Cannock Gates prides itself on delivering superior products that exceed customer expectations.


Beyond their product offerings, Cannock Gates maintains a strong emphasis on customer satisfaction, providing personalized service and support throughout the purchasing process. Their dedication to excellence has earned them a loyal customer base and solidified their position as a trusted leader in the industry.


Call 01543 462 500 or email sales@cannockgates.co.uk today!


Contactgegevens

4,5

Uitstekend

TrustScore 4.5 uit 5

368 reviews

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4 sterren
3 sterren
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4,5

Alle reviews

(368)

58 reviews in de afgelopen 12 maanden

Een review schrijven
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Beoordeeld met 5 van de 5 sterren

Happy Customer

I recently purchased a property and noticed that the tiered rear gates were made by Cannock Gates. After speaking with the previous owner, I learned that they had been installed around 30 years ago.

Impressed by their longevity, I searched for the company and ordered a similar set. The price was very reasonable, and about three weeks after placing my order I received a call from Cannock Gates with an estimated delivery date. The delivery driver was polite and handled the gates with great care.

I installed them this afternoon and I’m very happy with the build quality, especially for the price paid. I’d definitely recommend Cannock Gates to anyone looking for durable, well-made gates.

27 augustus 2025
Review zonder uitnodiging
Beoordeeld met 3 van de 5 sterren

Website has no option to open account

Website has no option to open account. How can you make purchases without customer account.

I am sorry you feel this way. Customers account keeps records of all transactions and purchases were made. Why do we have to call in order to open an account to make a purchase..? Your website designed in a very strange manner. When I am adding product in the basket, I noticed it's adding two items instead of one. And other concerns I have, -will I receive confirmation email from you after I process my payment for the product? This is quite important type of document from the vendor confirming your purchase when you are buying online. This is a part of the soft agreement with the customer when you are selling your items online. Will you send me confirmation of my purchase when I hit the button to submit my payment? When you will send it?
And what fitting equipment is included in the package? Or there is any?
This information and details are important. I should not be call you to pay online and I have no guarantee that my purchase will safely delivered to my door. Or it will be? I should be don't have these questions when I am paying for the product online.

15 juli 2025
Review zonder uitnodiging
Logo Cannock Gates

Antwoord van Cannock Gates

Please just call us if you are having such an issue on our web site (no other customers are complaining...) Sorry it is not up to your high standards but it works. All you need to do is put items in your cart and make the purchase. If there are 2 items added then you have added it twice, just delete one of the items. Yes we supply all the info you request, if not then it is just a phone call and we can give you all the advice you need. We sell over 20000 gates per year so yes there is a pretty good chance it will be delivered. Really no need to leave a poor review about this, that is just mean.

Beoordeeld met 5 van de 5 sterren

Sturdy, well built, fast delivery.

Found online after researching, read reviews and decided to place order. Upon ordering, the process asks you to provide your width measurements and voilà as easy as that you push the button and order is placed. Received confirmation email, update to say being built and to expect delivery 5-6 weeks.
Came about 3 weeks later, I don’t remember seeing an email they were on the way, but the driver did call the day before to say he would be delivering the following day and gave an expected eta. Again he called about 30mins away from arrival. Brought gates into the garden for me too.
I painted them with wood stain myself and fitted them, they are a perfect fit! Sturdy and well built.

11 april 2025
Beoordeeld met 2 van de 5 sterren

Zero notice given for delivery , items missing

Had decent previous experience with this company but this time around the gate turned up damaged , missing fittings id paid extra for and they didn’t seem that bothered there was zero notice given for delivery . Awarded 2 stars as they were quick to refund parts missing but the damaged post was ignored . Probably won’t use again for next set I need

11 april 2025
Logo Cannock Gates

Antwoord van Cannock Gates

Hello Simon, We are sorry to hear about the unsatisfactory experience with your gate purchase. With regards the notice on delivery, we use external couriers who are supposed to send you a text the day before delivery and another on the day of delivery. Unfortunately we have no control over whether or not this is done. As for the damaged post and missing fittings, again this is due to the courier mis-handling the goods. There are no couriers out there that will take any sort of responsibility, they even have a standard policy that if delivering to a domestic address then we cannot even raise a claim on them for damages or missing goods. We do everything to try and give a 5 star service and do apologise if it seemed that we were not interested. If you need anything replaced, all you need to do is call and it will be resolved.

Beoordeeld met 5 van de 5 sterren

Wooden gothic side gate

Ordered the gothic wooden side gate it arrived quickly it did need painting with preservative before hanging it is well made heavy to lift on hinges but looks really smart would recommend

5 maart 2025
Beoordeeld met 5 van de 5 sterren

Estate gates

Purchased estate gates for my driveway! From start to finish in the sales room everything was fully explained, designs shown and made easier by having helpful customer sales staff. 2 guys came and measured up then 5 weeks later arrived as agreed date and fitted my gates which are excellent quality and a great price. I am very pleased plus comes with a 5 year guarantee. Great service and gates sure do give a good curb appeal.

29 mei 2025
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

The gate I bought was 3ft 6 wide…

The gate I bought was 3ft 6 wide slatted .Only been up a couple month and planks were pulling off cross planks , held in with pins . Absolute rubbish , would not recommend this product .

14 mei 2025
Review zonder uitnodiging
Logo Cannock Gates

Antwoord van Cannock Gates

Hello. We are sorry that you are not happy with your purchase, however we cannot find any record of you contacting us to try and resolve it prior to your just leaving poor feedback, this would be the normal thing to do??? We strive to give 5 star service but if you don't call us, how are we supposed to help. Our gates are made to a high standard of workmanship, joints are strong mortise and tenon and the cover boards are tongue and groove (not the cheaper shiplap). Boards are securely pinned to the frame and should not pull off. If they are, we would be only too happy to see pictures and rectify the situation.

Beoordeeld met 5 van de 5 sterren

Quality gates and service

Very pleasantly surprised by the pricing as well as the quality of the garden gates which were delivered earlier than expected and arrived well wrapped and protected.
Will definitely use Cannock Gates again.

8 april 2025
Review zonder uitnodiging

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