Capital One UK Reviews 

Never had a problem with my card, the direct debit goes out on time, easy to deal with, never had any problems.

Perfect it's there for the upsets or emergencies for life unexpected

Great credit card company. Fast efficient and always helpful advisors to speak to when needed. AAAA++++ 100% Recommended one of the best !

Very good credit building card with reasonable interest rates now have 2 capital one cards got another balance transfer card with £1000 credit limit thanks capital one A*****

First the good parts! Was really quick and easy to apply for - was amazed how quickly it was all set up. But 2 things that I am not happy with - firstly for some reason they have set up 2 direct debits on my account? Why? Will have to wait until first payment is made before I can delete one as don't want to delete the wrong one. Secondly they only gave me half of the spending limit I asked for ( which was only a third of the one I presently use) out of interest I looked back at my credit card payments for this year 7/ 9 were for amounts higher than the limit they have given me! So not quite sure how I am going to use this card! So quite good but can definitely do better.

You are doing exactly what you should be doing, carry on the good work.

Application was so simple. There app is so easy to navigate and payments are always affordable

Capital One don't seem to actually want to support customers. They are getting rid of web access which means you cant download statements ( other than via your phone then get. to your computer somehow ; less secure than downloading direct to your computer) , they expect you to review a pdf statement on a tiny phone screen & they no longer support downloading excel of transactions. They have never supported Apple Pay. Also the only way to contact. them is by their ridiculous chat service on the app.

I would strongly advise anyone considering Capital One to think carefully before becoming a customer. After more than five years with this company, I am extremely disappointed with the way I feel I have been treated, particularly during one of the most difficult periods of my life.

Following a serious accident, I suffered multiple brain bleeds, three skull fractures and other significant injuries. I required an extended hospital admission, specialist neurological rehabilitation and ongoing medical support. The consequences of this accident had a profound impact on my health, daily life and finances.

During this exceptionally difficult period, I struggled to manage my financial commitments and respond to correspondence as I normally would. I believe these circumstances deserved proper consideration, particularly given the seriousness of my injuries and the impact they had on my ability to manage my affairs.

Despite being a customer for over five years, I feel that my loyalty and circumstances have counted for very little. I have raised concerns about the default on my credit file and the way my account difficulties were handled, but I remain extremely dissatisfied with the responses I have received. Rather than feeling that my concerns are being properly addressed, I feel that I am being fobbed off without a meaningful resolution.

A default can have serious consequences for someone’s financial future, affecting their ability to obtain credit and access finance for years. I believe Capital One should properly investigate the circumstances surrounding my account difficulties, consider the relevant medical evidence and explain why it believes its handling of the situation was fair.

I am not asking to avoid responsibility for my financial commitments. I am asking for fair treatment, understanding and a proper investigation into the exceptional circumstances that contributed to my difficulties. So far, I have not received the resolution I have been seeking.

What makes this particularly disappointing is that I have been a customer for more than five years. I would have expected a company I had dealt with for so long to take my concerns seriously and demonstrate a greater level of understanding when I experienced serious medical problems.

My advice to prospective customers is to think twice before choosing Capital One. My experience has left me feeling let down, frustrated and disappointed by the way my complaint has been handled. I would not want another customer experiencing serious medical or financial difficulties to feel that their circumstances are being brushed aside in the same way.

I am still seeking a fair review of the default and a proper explanation of how my medical circumstances were considered. Until my concerns are meaningfully addressed, I cannot recommend Capital One based on my personal experience.

After more than five years as a customer, I expected better.

Very easy to use and always there for help

It very good and helpful for me but i need more limit

It the security of my card and data. The interface is very easy to navigate

I like how I was notified as I was spending as I was able to keep an eye on spending.

Good card. Helpful

The card is easy to use. Tracking spending is easy on the app. Updates they give are great to help you keep on top of everything.

The service is great.

Excellent card …..app is easy to use and you can easily pay more money to your account using app …love it

The main thing is , the card isn't adding to Google pay. Everytime I need to use the card, I need to carry physical card which is very annoying. Please let the card be added to Google wallet

I have had a great experience with Capital One UK. Their application process is very simple and straightforward, and the app is easy to use to manage my account. Customer service is very helpful, polite and professional. They explain everything clearly and respond quickly. I feel secure and well supported as a customer. Thank you Capital One UK for your excellent service. I would highly recommend them.

My experience with capital one has always been good the app is easier to use . it's good you can have a direct debit .