Carbase Reviews 

Phil the salesman who dealt with us was so patient not pushy and treated exactly like a salesman should l, it was really busy but he never got stressed. His experience was also shared with the guy who dealt with all the finance nothing was to much trouble, it’s the 2nd vehicle we have bought from Carbase and will definitely come back again.

The guys at Carbase Lympsham are not just sales colleagues they are reassuring and considerate people. I felt confident and anxious at the same time making a big purchase by myself and the guys were very supportive. I did not feel pressured at any time. From the moment I walked through the door I was not hassled in any way, was offered tea or coffee and offered any keys to cars I would like to look at and left to explore in my own time. I am so pleased with my new car and the aftercare service.
I will recommend Carbase Lympsham to all my family and friends 100 percent.
I would like to commend Matt Balcombe for his technical help with my phone and transferring my dog's comforts from my old car to the new one. Your kindness and respect Matt is who you are and not just your job. Thank you for helping me make buying my car a pleasure as it was an anxious time for me.

Will at Carbase was brilliant. He was super friendly and has great customer service. He helped me with every question I had to ask. The process was really smooth and simple. They let me test drive the car the day before by myself and I came back the next day and I had the car in my name within the hour. They also gave me same day insurance totally free to give me enough time to get my own sorted. I couldn’t recommend enough. Thanks again.

I purchased a van from the Vanbase side of the company,
On driving down to Cornwall,
One of the side trims with a orange side light came loose,
So I had to stop & find out what was going on,
To my dismay!
I discovered my van had been in an accident that wasn’t disclosed to me,
I was livid having paid out over twenty thousand pounds on a van that wasn’t fit for purpose,
I told them I wanted a full refund within the thirty day window,
I was turned down but offered a repair
Which I had no choice but to accept,
As long as I was updated with photos & progress by email,
I dropped my van off on 4th September on provision it would be ready today 14th September
I rang Saturday to get a progress report
As I hadn’t been kept updated as promised,
They said someone would call me back
Didn’t happen,
This morning I’ve rung Three times still waiting to find out if I can collect my van
My friend has taken a day off,
I’ve since had a call three hours after my first call,,
my van isn’t ready & needs a specialist repair & they are waiting on a quote,
Rather than just getting it done,
There customer service isn’t up to scratch as far as I’m concerned,
I bought my last van from them no issues,
What a shambles they are now as far as I’m concerned,
RAC vehicle checks are not adhered too whatsoever,
If I could give them minus stars it would be a -10,

Arrived with a car in mind. Didn’t need a test drive, don’t need finance just wanted to buy the car via bank transfer. Were told we would have to wait up to 2 hrs despite this. After 2.5hrs waiting and checking numerous times told the car we wanted had been sold, they couldn’t even guarantee anyone would see us to discuss alternatives. By this point it was 4.10 (having arrived at 13.30) no one was willing to see us as it closed at 5pm. Total waste of our day and it was only us checking what was happening that got us to the conclusion we wouldn’t be seen otherwise we clearly would have been left until 5pm and then told. Zero communication. Managers happy to sit behind a desk and not come and discuss with us themselves and send receptionists. Would avoid at all cost. Awful experience, no concept of basic communication.

Just drove 2 and a half hours to pick up a car which I had reserved which I then needed to use to drive to London. Looking around the car I spotted immediately there was a nail in the tyre. Although I understand this can happen the car also wasn’t clean and was presented poorly. They then informed me they couldn’t fix the tyre immediately and to hold the vehicle they wanted me to pay a £500 non refundable deposit! For a car I haven’t even driven! If anything they should have sorted the tyre and held the vehicle until I could actually drive it as a good will gesture. Instead I’ve driven 5 hours to experience crap service, see a dirty car with a nail in the tyre and be asked for a non refundable deposit for a car I intended to drive away today! Absolute joke of a company!

I would recommend Carbase Bristol to friends and family because they were very patient with me as I was very nervous about purchasing my new car. Roberto was very nice and helpful. Would definitely recommend to a friend!

Friendly and knowledgeable. Great attention to detail and very helpful

Completely out of our comfort zone and buying a replacement car due to ours having been written off in a crash, so we were a bit anxious about what a ‘car supermarket’ experience would be like.
We need not have worried. Finley Bodard-Williams took care of us beautifully. He had just the right amount of charm which felt genuine, put us at our ease, explained every step clearly and kept us informed about the progress of our purchase and what would be happening next. We did not require finance as we’re cash buyers but he explained all our options clearly but without making us feel under pressure. We took out the RAC warranty offer as a result of his clear explanation.
Thanks to Finley and his line manager who was equally helpful, we feel we could highly recommend Car Base Bristol to family and friends.

The link to do a review via judge service expires after a few weeks which is why they have 96%. Don’t like receiving negatives. Buying a car is easy. It’s the after sales that’s the important issue with any garage. Do not use bought a Mercedes went back as CarPlay wasn’t working. The salesman said when we test drove no worries we will get that fixed for you. It’s not like we paid £4k we paid nearly £10k. The garage lost the only key. The key was replaced but the car was there for 4 weeks. Would not recommend whatsoever. We had the car 4 weeks it was at the garage 4 weeks so therefore we have already lost 1 months warranty. Duty of car when a key is left with a garage went missing from the advisor Billie’s desk still not found!! The garage is RAC approved garage so surely there is a protocol to follow when any car is left in a garage. Nope just left on the desk and then disappeared never to be seen again. Asked for some compensation. Do you know what I was told no because we replaced the key!!! Unbelievable it’s the least you can do!! You lost the key. Mike Kelly is the group after sales leader and as yet still not replied to my form complaints email dated 17th August. Also copiied in complaints but still no reply. Communication is non existent! And guess what CarPlay still not working - no suprise there! Reported to RAC Complaints. Will take it further if we have too. Fight goes on…. Will update here if I get anywhere with RAC.

Within a few days I noticed issues with the vehicle, phoned up carbase and was immediately told to book it in with their approved garages.

Car goes into garage and I am told that the car is suspected to require a new head gasket, egr valve and starter motor. I was advised by their own garage that it would have been clear the car had issues before the sale, and to start the return process.

Well two weeks in and with numerous phone call and emails, I am yet to hear from anyone within the returns/complaints department. As you can only email them, makes it very easy to just complelty ignore you.

I have now had no working vehicle for two weeks and I was told that they will not supply any form of replacement or interim.

Please anyone looking at purchasing a vehicle from Carbase, my advise would be to avoid at all cost.

Yes you get warranty, but if you have to return the car its near impossible. But if you find yourself in a similar situation, I would advise going to the Ombudsman (but they make you wait 8 weeks).

Bought my car last week Joe the salesman was brilliant and helped me through the whole process and gave some sound advice

Very helpful and informative good experience from Heath at Bristol branch would buy from again.

I bought my car from Carbase Bristol and like the car very much but I mentioned at the time of purchase that there was a light on the dashboard screen which could be a problem - unfortunately the Sales person forgot about it - since then I have been trying to get the After Sales service to repair it under the guarantee! They have agreed to do this but it is now over a month later (hearly 6 weeks) - I can't get through now by phone to them and so have had to speak several times to the Sales Department to try and get an answer. They did not order the relevant part and do not contact me at all - in fact nobody from Carbase has contacted me - I do all the chasing and still get nowhere. Service from this company once they have sold a car is appalling. They are obviously only interested in selling cars even if they are faulty. They do not care at all what happens after the car has been sold

The experience at Carbase Bristol was great because they are a professional and clearly well organised business. Really pleased with purchase.

Took my car to carbase this morning and wow there amazing so polite and friendly and helpful also met chloe who I spoke to on the phone to book my car in for major service she is so nice and very professional and amazing definitely recommend my car won't be going anywhere else, from the fitters to the staff 10/10 and yes I would recommend you to friend's and family massive thank you

Bought a car back in March that turned out to have some electrical issues. A fairly simple fix for the service centre has turned into a nightmare, multiple trips to the service centre where we have left with a different issue every time. We were told they were now going to the main dealer to find out how to fix it, and promised to be in touch the next week with an update, but that was nearly a month ago and nothing received. Numerous unanswered emails makes it seem as if they are now just hoping this goes away.

This is now a major stress point for us and has caused lost work time and kids activities to be cancelled. This might not be important to Carbase, but it sure is to us.

Always apologetic, yet never enough to actually help. Leaving a review as a last ditch attempt for someone to contact us.

I had a very disappointing experience with this dealership, both during the purchase of my car and afterwards.

On the day of collection, the customer service was extremely poor. I was repeatedly told that someone would be with me in “5 minutes”, but this continued for around two hours before I was finally dealt with. There seemed to be a complete lack of communication and consideration for my time.

More recently, I decided to change the dealership’s branded number plates for my own plates. To my surprise, when the branded plates were removed, I discovered that holes had been drilled into the bodywork of the car to fit them. The dealership’s branded plates were already fitted to the car when I originally viewed and purchased it, so I had no reason to know that holes had been drilled behind them.

Even more concerning is an apparent fault with the rear seatbelts. The rear seatbelts were already plugged in when I purchased the vehicle, meaning I did not immediately notice the issue. Unfortunately, I did not think to unplug and test them at the time, as I trusted that a car being sold by a dealership would not have a safety-related fault.

I now have serious concerns about the condition in which the vehicle was sold to me. The discovery of the drilled holes in the bodywork and a potential seatbelt fault has only added to what was already a frustrating and disappointing purchasing experience.

Based on my experience, I would not recommend this dealership. I would strongly encourage anyone purchasing a vehicle from them to inspect everything thoroughly and not assume that issues will have been identified before the vehicle is handed over.

Happy with my purchase, thanks for the help of John at the Bristol branch.

Trying to use warranty , car faulty but can’t use RAC warranty without Carbase authorisation. We have been waiting 6 days for approval to actually have the car looked. We haven’t even reached debate of if it’s on the warranty. 6 days with out a car !!!! Customer services is a joke you wait 60 minutes in the phone and they don’t answer or call you back .