Carcitylutonltd Reviews 

Great service, quick and easy. Trust worthy dealership, they deserve 5 stars!

Great experience here, excellent staff, deserves to be 5 stars! Great cars I love mine so much! Ish especially was really helpful!

never ever shop with these people they mess about too much, went to see a white Kia Sportage, car was advertised for 15,000, kept pressuring us into buying the car even though the car wasn't even in their hands yet, when the car arrived the next day it was dusty not cleaned up literally nothing good about it it was advertised as immaculate but had dents, plastic was caving, car had service lights on and was in no state, with a little bit of research we found out it was brought for 9,000 from an auction, never ever buy from these shady sellers. They said if you want the car repaired cleaned and ready it would cost an extra £800 on top of retail price.

Great service, trustworthy cars!

Great experience with Car City Luton. Helped me purchase a great brand new Evoque. Highly recommend, trusting dealer and been around for years!

Great Service, very happy with the car and Shakil was a great help !

Bought Tesla. Excellent experience. Ish helped all the way. Thanks

Excellent service! Helped me get into a great car and made it very easy for me, customer service was great and the colleagues working were very clear and very nice to me!

This is a car that this company sold me as a genuine vehicle but they didn’t tell me that it’s been salvaged twice from a salvage yard once in 2024 and again in 2025 Ive got loads of proof these people should not be allowed to sell anything to the public I’ve read on here that their is other people with engine light issues if you still have proof of buying your car it’s not to late to do a HPI check and if the date of it being written off is before the date he sold it you you have a case against them you have up to six years to report this kind of criminal activity. My car was was damaged and sent to a salvage written off Then this car had been flooded been submerged in water and written off and sent to another salvage yard were these bought it and put it back on the road which is illegal could have killed me and my kids at anytime Been in touch with this guy and had the cheek to advise me on keeping the car serviced properly After what he as done. Do not buy from Car City Luton they are fraudsters

After messing us around for visits (closing for Friday prayers without telling us), the car we came to visit had higher mileage than advertised, and no FSH, despite advert. They then tried to add a £300 'admin fee' for the sale. Avoid these dishonest dealers.

I went to buy a car with them the stuff where there very nice good services. However after buying the car with them they gave me wrong information about the car it has 6 owners and they said the car has one owner and it has other faults and contacted them few times but they change their behaviour saying they dont know me and they sold the car so it my problem i shouldn't bother them I wouldn't even drive the car for a month and it cost me lot of money to fix engine, tyre and other mechanical damage with the car as I was not able to resell the car with all those problems

Very happy with car City Luton, Jay helped me with my finance and helped me in every possible way he could, I really appreciate it Jay, thank you

Stay clear if you want a car dealer with morals.....
MY ORIGINAL REVIEW;Where to start!
Bought a car 21/03/2026, next morning check engine light is on, along with stop/start warning light. After some back and forth they send me to a 'mechanic' - it was an hour round trip to a lock up at the end of a secluded road. He changed the battery and sparks, car ok. 2 days later, same warning messages, I'm told to go back to him, he changed two of the coils, car okay again. 5 hours of time and 2 hours of petrol at this point. It happens again! I'm told, go back and he'll change the other two, we'll arrange a time. When I pointed out I'm not happy, I was shown a 117 point 'pre delivery inspection checklist' that showed the car was checked and all okay, that this all should've been fixed the first time I went to their recommended mechanic and that I'm already 5 hrs and 2 hrs petrol wasted and what are they going to do about this? Jay has since ignored my calls and messages and I'm left with a car with a check engine light on. Awful.
And I've read other reviews, if Car City Luton decide to write in here that this is a false review I will post a copy of our WhatsApp conversation to prove what I'm saying. I've reported to Trading Standards and Auto Trader, please take my advise and stay away from this dealership, cannot be trusted.
After actively ignoring my calls, messages I'm left with a broken un drivable car, had no choice but to get it fixed at a real mechanics after being totally ignored, cost £260. After complaining about them to my car broker weeks and weeks ago they have now eventually said that because I had repairs without confirming this with them first they won't pay. Then answer your phone or messages and own up to it when you sell a customer a dodgy car. And as for telling them your upset that I posted a bad review, seriously? You're a crook and a liar.

BUNCH OF CROOKS - CAR SOLD USING EXCESSIVE FUEL INFORMED WITHIN 48 HOURS REFUSED TO TAKE IT BACK - PAID FOR BASIC RAC INSPECTION TO AVIOD A REFUND AND THEN FAILED TO DISCOLUSE REPORT. DO NOT BUY A CAR FROM HERE SPEND YOUR MONEY ELSEWHERE

Well donr jay, helped me all the way, truly an gentleman

Dreadful, the car was advertised wrong. Bad damage the the exterior which cannot be seen the the pictures. Left a deposit with them but when we said we didn’t want the car we were flatly refused the deposit back without reason. Jay was so rude and tried to make out that we were rude asking for our money back! Cannot believe the attitude of this man.
On test drive he also insisted on sitting in the front for no reason whilst on test drive (which was pointless as I don’t think we were in the car more than 90 seconds) Jay also spoke very rudely about another customer which had driven to buy a car, he called him a nuisance… so unprofessional absolutely would not give this company a single penny. If I could give 0 starts I would!

I purchased a car from this dealer which developed a serious fault just after one month. Attempts to resolve the issue through customer service did not lead to a satisfactory outcome. The car came with a 3-month gearbox warranty, and I also purchased an additional 1-year AA warranty for £700 from the dealer, but the repair cost exceeded the cover limit. The dealer is not accredited by The Motor Ombudsman, limiting options for independent resolution. Based on my experience. I would advise others to think carefully before buying from this dealer.

Absolutely DISGUSTING CUSTOMER SERVICE! Having made an appointment and been told if the vehicle had sold before that appointment, I would be informed. I was NOT!
Having spoken to the sales assistant at length and explained the situation and having got a carer at my own expense to look after my elderly and disabled father, they showed no respect either morally or professionally.
One visit was made on an evening where it was cold and icy and we were handed a key and told to go and look at the car at the back of the Lot. Nobody from the sales people came with us. We were sent to find the car at the back of a crammed yard where it was pend in. Using the lights of our phone torches we had a look at it we were interested but needed to see in daylight so had to wait for the weekend. All this I explained when going back and speaking to them sending messages confirming an appointment.
And having travelled a second to see the vehicle to be told it had been sold no apology, no explanation! Zero Care!
I feel other people need to be worn about how these people conduct their business.

Had a great experience with Tiffany helping me choose my new car. She was patient, friendly, and explained everything clearly. Thanks to Car City (Luton) Limited for the excellent service!