I found the one girl in your call centre great, Vanya I think. Others I found more difficult to hear or understand so clearly. I would have preferred a simple online form, which nobody seems to do.
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Lees wat reviewers zeggen
Very helpful and efficient customer support person - Asian accent / call started 16.05hrs 05/08/2026 He sorted an issue where my payment for renewing my bike policy was refused (due to a changed ban... Toon meer
Bedrijf heeft geantwoord
Akshay was very thorough, friendly, courteous and mannerly. His English was also very good and I particularly liked how he indulged me in personal conversation and banter. Thank you, Akshay for your t... Toon meer
Bedrijf heeft geantwoord
Wish I knew about CN before. Over the years, it's been a headache to find insurers that appreciate customers with a clean claims record. We always felt cheated that their risk assessment algorithms... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Carole Nash is known as the provider of motorcycle insurance across the UK and Ireland, with a dedicated Classic Cars division too, delivering specialist protection for classic and performance cars, as well as military vehicles. An award winning insurance broker, our team at Carole Nash are known for their expertise.
Contactgegevens
4,6
Uitstekend
1K reviews
Vraagt klanten om een review
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Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Antwoord van carolenash.ie
Thank you so much for your kind feedback!
We're delighted to hear you had a good experience with us. If you need any further assistance, please don't hesitate to get in touch. Have a great day!
Kind regards
Chelsea @ Carole Nash Insurance
Antwoord van carolenash.ie
Thank you so much for your kind words!
We're thrilled to hear that you had a great experience with us. Providing excellent customer service is our top priority, and your feedback means a lot to the entire team here at Carole Nash.
If you ever need any assistance in the future, please don’t hesitate to reach out.
Kind regards
Chelsea @ Carole Nash Insurance
Customer review
The transaction was simple and easy. It's great to be able to actually talk with a real person, and a person who knows what they are about.
Fantastic customer service.
2 februari 2026
Antwoord van carolenash.ie
Thank you so much for your kind words!
I'm delighted to hear that you found the transaction simple and appreciated speaking with a knowledgeable person. Providing fantastic customer service is very important to us, and your feedback means a lot.
If you need any assistance in the future, please don't hesitate to get in touch.
Kind regards
Chelsea @ Carole Nash Insurance
Customer service
9 februari 2026
Antwoord van carolenash.ie
Thank you for reaching out to us via Trustpilot and sharing your feedback. We sincerely appreciate you choosing Carole Nash for your insurance needs.
We are committed to providing excellent customer service and we are pleased to see we succeeded with yourself.
If you need anything in the future, please do not hesitate to contact us.
Kind regards,
Michelle @ Carole Nash Insurance
Easy to deal with
Easy to deal with, online reminders, personal interaction and not a chat bot.
Price is reasonable
Expertise in motorbike cover
6 februari 2026
Antwoord van carolenash.ie
Thank you very much for your kind feedback and for choosing Carole Nash. We're delighted to hear that you found the process easy to deal with, appreciated our online reminders, and valued the personal interaction over automated responses. We pride ourselves on providing expert motorbike cover at a reasonable price, and it's wonderful to know this was your experience.
If you have any further questions or need assistance in the future, please don't hesitate to get in touch.
Kind regards,
Chris @ Carole Nash Insurance
Antwoord van carolenash.ie
Thank you for your kind words! We're delighted to hear that our phone representatives provided you with good guidance. If you need any further assistance, please don't hesitate to reach out.
Kind regrds,
Chris @ Carole Nash Insurance
Antwoord van carolenash.ie
Thank you very much for your kind words and for taking the time to share your experience with us on Trustpilot. We're delighted to hear that you found our service fast, efficient, and friendly.
If there is anything else we can assist you with, please do not hesitate to get in touch.
Kind regards,
Michelle @ Carole Nash Insurance
Antwoord van carolenash.ie
Thank you so much for your kind words! We're thrilled to hear you had a positive experience with our service, pricing, and staff.
If you ever need any further assistance, please don't hesitate to reach out.
Kind regards,
Kristy-Ann @ Carole Nash Insurance
I hate doing these surveys
I hate doing these surveys, it would be a better experience not being asked to do one. Maybe an option field with the question "Would you mind taking a survey"?
27 januari 2026
Antwoord van carolenash.ie
Thank you for sharing your feedback with us. We understand that surveys can sometimes feel inconvenient, and we appreciate your suggestion about including an option to opt-in to surveys. Your input is very valuable and will be passed on to help improve our customer experience.
If there’s anything else we can assist you with, please don’t hesitate to reach out.
Kind regards,
Chris @ Carole Nash Insurance
I used Trust Pilot to rate a service…
I used Trust Pilot to rate a service now you are asking me to rate you!
17 mei 2025
Antwoord van carolenash.ie
Thank you for your feedback.
We understand that you recently rated our service on Trustpilot, and we appreciate you taking the time to share your experience. Occasionally, we may ask for ratings through different platforms to gather comprehensive feedback and ensure we continue to improve.
If there's anything specific you'd like to discuss or any way we can assist you further, please don't hesitate to let us know.
Kind regards
Chelsea @ Carole Nash Insurance
Easy to deal with
22 januari 2026
Antwoord van carolenash.ie
Thank you for your kind feedback.
We’re delighted to hear that you found the process easy to deal with. At Carole Nash, we always strive to provide a smooth and efficient experience for our customers.
If you have any further questions or need assistance, please do not hesitate to reach out.
Kind regards
Chelsea @ Carole Nash Insurance
Top Class Insurance.
Just your Agent went over and above to help me get the insurance that i wanted for my Vintage Car and ye are very professional and competitive.
21 januari 2026
Antwoord van carolenash.ie
Thank you so much for your kind words!
We're delighted to hear that our agent was able to assist you in securing the insurance you wanted for your vintage car. At Carole Nash, we always strive to provide professional and competitive service to our customers.
If you need any further assistance, please don't hesitate to reach out.
Kind regards
Chelsea @ Carole Nash Insurance
My policy was cancelled because of a payment platform issue
My policy was cancelled because of some issue with their payment systems if you were using a Mastercard. I then get an sms to say that my policy was cancelled. I called and then I needed to spend 25min on the phone providing all my details again because the policy was cancelled. I have been a customer for 5 years and this is what I get - I will find insurance elsewhere thanks.
19 januari 2026
Antwoord van carolenash.ie
Thank you for reaching out and sharing your experience.
I sincerely apologise for the inconvenience and frustration caused by the cancellation of your policy due to issues with the payment system. I understand how upsetting this must be, especially as a loyal customer for the past five years.
If you would like to discuss your concerns or log a complaint, please contact us via the link below:
https://www.carolenash.ie/contact-us
We appreciate your past loyalty and regret that this situation has impacted your trust in us.
Kind regards
Chelsea @ Carole Nash Insurance
Antwoord van carolenash.ie
Thank you so much for your kind feedback! We're delighted to hear that everything was very good.
If you need any further assistance or have any questions, please don't hesitate to reach out.
Kind regards,
Kristy-Ann @ Carole Nash Insurance
The fact you can do business with a…
The fact you can do business with a person and the brand..
16 januari 2026
Antwoord van carolenash.ie
Thank you for your feedback. We're pleased to hear that you appreciate the personal touch when doing business, as well as the strength of the Carole Nash brand. We strive to provide both excellent service from our team.
If there's anything else we can assist you with, please don't hesitate to get in touch.
Kind regards,
Kristy-Ann @ Carole Nash Insurance
Antwoord van carolenash.ie
Thank you for your kind words!
We're delighted to hear that you found our online quotation system easy to use and the purchase process straightforward. We strive to make things as simple as possible for our customers.
If you have any other questions or need further assistance, please don't hesitate to reach out.
Kind regards
Chelsea @ Carole Nash Insurance
Wish I knew about CN before
Wish I knew about CN before. Over the years, it's been a headache to find insurers that appreciate customers with a clean claims record. We always felt cheated that their risk assessment algorithms were somehow inverted and the cost of cover just kept going up, no matter what.
Although this is our first time with CN, they seem to do things very differently here and will have no hesitation in recommending them for all types of insurance. In fact, we plan to move our home and private cars policies to CN when they become due.
9 januari 2026
Antwoord van carolenash.ie
Thank you so much for your wonderful feedback.
We're delighted to hear that your experience with Carole Nash has been positive and that you feel valued as a customer with a clean claims record. It's great to know that their approach to insurance has made such a difference for you.
If you need any assistance in transitioning your home and private car policies to Carole Nash, please don't hesitate to reach out—we're here to help make the process as smooth as possible.
Thanks again for your kind words and recommendation.
Kind regards
Chelsea @ Carole Nash Insurance
Antwoord van carolenash.ie
Thank you very much for your kind words and positive feedback. We're delighted to hear that you found our service professional, courteous, and efficient. We strive to provide the best possible experience for our customers, and your comments motivate us to keep up the good work.
If there's anything more we can assist you with, please don't hesitate to get in touch.
Kind regards,
Kristy-Ann @ Carole Nash Insurance
Autorenewal failed, policy cancelled, had to go through the renewal process…
Had to go through the renewal process because my autorenewal did not go through. I should have received a phone call warning me that the policy was to have been cancelled.
24 december 2025
Antwoord van carolenash.ie
Thank you for bringing this to our attention. I am sorry to hear that your auto-renewal did not go through as expected and that you were not contacted prior to the cancellation of your policy.
If you would like to discuss your concerns further or to log a complaint, please use the below link:
https://www.carolenash.ie/contact-us
Kind regards,
Michelle @ Carole Nash Ireland
Great experience
The overall experience from start to finish. Nothing was a problem, it was explained clearly, the price was competitive, the cover was good, there was no reason to come off the phone and look for other quotes to compare as I had doubts I could do any better. Having a nice person speaking with me respectfully and professionally who is well informed with nothing to difficult to explain as much as necessary made my decision for me.
22 december 2025
Antwoord van carolenash.ie
Thank you so much for your kind words and positive feedback. I’m delighted to hear that your experience with us was smooth and that you felt informed and respected throughout the process. It’s great to know that we could provide you with competitive pricing and coverage that met your needs without any hassle.
If you ever need any further assistance or have questions in the future, please don’t hesitate to reach out. We’re always here to help
Kind regards,
Chris @ Carole Nash Insurance
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