Castle Green Homes Reviews 

I viewed the show homes at Trevalyn Place with my partner earlier this week. We were welcomed by Ellis and Kelly who were very professional and informative. Thank you both for your time we look forward to bringing our families on our next visit

Myself and partner have just visited the Trevalyn Place development. We were only driving past and decided to call in. Although we are not ready to purchase our first home just yet we will certainly be finding a Castle Green development when we are. Very welcoming and informative visit. We talked to both Kelly and Ellis and came away feeling excited for our future. Beautiful homes Castle Green well done.

We’ve recently purchased a home from Castle Green Homes on the Trevalyn Place estate in Rossett, and we honestly couldn’t be happier with the entire experience.

From start to finish, the process has been completely seamless. The house itself is outstanding—finished to a very high standard—and any small snags have been dealt with incredibly quickly and efficiently by Andy and the team.

Having had a poor experience with another developer in the past, we were naturally quite cautious about buying a new build again. However, this experience has completely restored our confidence. Kelly and Kirsten, in particular, have been absolutely exceptional—guiding us through negotiations, helping us choose the right plot to suit our timeline, and maintaining clear, consistent communication throughout. She really has been out of this world.

The whole team are a real credit to Castle Green Homes, and we’re genuinely excited to spend many happy years in what we hope will be our forever home.

Thanks once again to everyone involved!

My review is more about after the completion of my property at the Sŵn y môr, Prestatyn. For me, this is the important bit.

There were two delays to completion. the first being 3 months and the last one being the day before completion for a further week. To be honest, they should have delayed for at least another 2 weeks as meeting completion was rushed and certain aspects were not completed on time. The home demo should have been two weeks before completion however it happened on the day of completion while work was still going on, no turf, half the fences, landscaping ongoing, cleaners still cleaning, access blocked by vans and trucks and difficulty in hearing due to pavement being dug up due to problems with water meters, not to mention the clouds of dust. It was like a scene out of BBC's DIY SOS. So the euphoria and excitement of the completion/keys handover experience was tarnished somewhat. However Kelly from Sales, did her best to make it a very good day.

Saying all this, the sales team have been exceptional in their help, advice and understanding. Kelly and Sally (based at Trevalyn Place), Fiona (Rydal View), Lynsey (Sales Manager) and Sian (Sales Director) who deserves a special thank you for making sense of the chaos and making things happen.

After completion, Gethyn Evans (Site Manager) took the reigns. What a guy! He is very visible, approachable and takes a personal interest. I can call him or text anytime and he responds efficiently. He even just calls around randomly to see if everything is OK and if I need anything. The snags are being dealt with in a timely manner. No problem is too small or complicated. Clearly he is very passionate about his profession and takes great pride in his work, going above and beyond his responsibilities to make home owners' move and ownership as smooth and perfect as possible.

Brilliant service from the very beginning till the end of our buying the house journey.
Thank you very much!

I visited Castle Green Homes at Woodland Manor. I believe the lady working was called Rhianna. She was very informative and helped show me around.

I’d like to thank Rhianna for her friendly, help and assistance throughout the process. I would definitely recommend Castle Green Homes.

Recently reserved our new home at Castle Green Daresbury. The process from start to finish so far has been very straightforward. The advisors have been extremely helpful throughout the process, a special shout out to Hillary and Tom who have been absolutely fantastic. The team worked with us to pull together our bespoke package and nothing has been too much trouble. The homes are spacious and thoughtfully designed with a wide range of high-quality interior finish options. Very excited and looking forward to moving into our new home hopefully in August all being well, thanks again.

Ellis and Kelly at Rossett were very helpful when we were walking around the show homes - we look forward to arranging a further viewing.

Ellis and Kelly at Rossett were incredibly helpful and informative. We’re really interested and are coming back for a second viewing.

Ellis from Rossett was very helpful, friendly and welcoming when guiding us around the show homes

We recently reserved a house at Woodland Manor! It is our first house and Rhianna made it very special for us. We are excited to move in and appreciate Rhianna and Castle Green for all of their help.

Lovely welcome from Elis and very informative and encouraging about housing market. I not met Kelly but she been very communicative via email.
Lets hope my house sale proceeds and will soon be living at Castle Green

My partner and I have recently just bought our first house together and the whole experience has been fantastic. Thank you to Rhianna for making it all so special for us.
We can’t wait to move into our new Castle Green home 🏡

Carol really looked after us and made buying a house stress free. The willow app is brilliant and keeps you up to speed with progress x

Sales team were fab 👌

Friendly staff, show home well designed.
Good explanation of site .
Only downside in my opinion is how incentives change with each site development. I accept that the price of property will change depending on area but do not see how this affects incentives.

Sally and other services were great

I have had an extremely disappointing experience with Castle Green Homes since moving into my property nearly three years ago on the Brook Meadow development. The level of after-sales care and customer service has been unacceptable throughout.

Many of my snagging issues took over 12 months to be addressed, while jobs were repeatedly closed on the Willow portal without explanation or completion. Calls and emails often went unanswered for months. Shortly after moving in, I was left without heating and hot water for five days and had to shower at work.

I was promised my back garden would be turfed, yet after 18 months of chasing I was eventually told Castle Green no longer intended to honour the agreement. Only after providing proof and escalating the matter did contractors finally attend — and they simply laid turf directly over weeds without properly preparing the ground. During this visit, inappropriate comments were also made about my garden being a “dump”, despite the condition being caused by Castle Green’s delays.

When the garden was eventually re-turfed months later, the turf was already infected with clover weed which quickly spread. Despite reporting this immediately, nothing has been done.

I have also dealt with a leaking bath that caused damage to my living room ceiling, which took over four months to repair despite repeated reports. My bathroom extractor fan has failed around six times, with repairs often taking four months each time, leaving my bathroom covered in mould for much of the time I’ve lived here. On one occasion, a director accused me of making the issue up before eventually attending and confirming the fan had failed again. It has since failed once more.

Attempts to raise a formal complaint were repeatedly blocked, with calls even being terminated when I requested to escalate matters.

The overall experience has been stressful, exhausting, and completely unacceptable for a new-build property. I have now involved NHBC and am seeking legal advice due to the ongoing issues and health concerns caused by persistent mould and unresolved defects.

I am still without a working extractor fan, still no garden, and there are still outstanding decorative works to be done over three years into living at the property. I have sent 2 emails since my last response from Castle Green in early April with no response nor acknowledgment.

I would strongly advise anyone considering purchasing from Castle Green Homes to think very carefully before doing so as once they have your money they will always prioritize building more homes across the North West instead of fixing issues with existing homes.

**further update**

As per the reply to this review from Castle Green……no one has contacted me to resolve the issues mentioned above nearly a month later……….that tells you all you need to know. Oh and the decorator we were suppose to have for 2 full weekends did around 6 hours total one weekend then never bothered to show up the following weekend which shouldn’t surprise me by now as this is the norm.