Commercial Bank of Dubai (CBD) Reviews 

worst experience, I have settled my card 2 months ago. my card was not active and this month I received the outstanding amount msg, which is for yearly charges. how come they are so innocent for not knowing that the card is not active why charge them? whereas they remember when the renewal is coming and the payment is delayed and impose interest more when you are in your worst situation.

I'm trying to contact customer care more than 4 times within month each time 15 mins i was waiting. i requested call back as well no response at all. They have ever bad banking services.

The bank has deducted 200 aed for bank interest which I'm not even aware of , they deduct again twenty something dirham which is not reflecting the reason, I'm not happy with the service at all

Worst banking sector ever!!!! Pathetic customer service!

Worst bank ever and the worst customer services in which they never pick phone because they all are busy nonsense bank

Very bad decision by the bank to charge 100 AED if you have the salary less than 5000 AED . In My company , more than 60 pax using CBD but now majority is thinking to move to another bank who don't have thees types of policies . CONGRATS YOU ARE LOSING YOUR CUSTOMERS

Really worest service no response from 600575556 always busy all agents are busy after 28minutes waiting call is disconnected, I selected call back service no response
CBD is really Worest for customer care services.
I was tried since once moth 29 times they answered 3 times

Really worest service no response from 600575556 always busy all agents are busy after 25 minutes waiting call is disconnected, I selected call back service no response last 2 days,
CBD is really Worest for customer care services.

Cutomer care not reachable after multiple attempts and no call back

Seems like they closed down thier call center and no one is there

Not able to reach customer service even after waiting for more than an hour

Not even a worth of 1 star … infact

Really worest service no response from 600575556 always busy all agents are busy after 25 minutes waiting call is disconnected, I selected call back service no response last 2 days,
CBD is really Worest for customer care services.

One of the worst customer service ever! Phone banking doesn’t work & seems to be a closed department! To reach an agent, it takes an hour at least if you’ve the patience to wait…. Imagine, a service couldn’t be provided via branch nor application & you’ve no option except wasting an hour daily to reach them!

Worst banking service and I swear I will not pay anything to this bank and they are not trying to help I keep on trying call
Center and I almost loose my 100 AED on call still out of reach.not recommended bank

CBD sales executive gave me a credit card and now when I want to cancel the credit card, CBD customer care is pathetic as you waste all your phone balance and nobody attends your call. Also I have send them numerous emails but nobody ever replied to my emails

I tried calling call center but everytine it is on hold for hours. Now i called for 40 minutes, it is chargeable call and charge is more than 100 dirhams, so please help.

If i will not cancel the card there will be charges, finding someways to register complaint in UAE Center Bank

Worst banking service and I swear I will not pay anything to this bank and they are not trying to help I keep on trying call
Center and I almost loose my 100 AED on call still out of reach.not recommended bank

Realy bad experience with cbd without informing they will debuting 105aed each month and there is no online accounts closing process

For days I have been trying to reach their Contact Center several times each between 9AM to 5PM at:

600 575 556 AND +971 600 575 556
It makes me go through a long never ending wait. I have left a call-back number,

No response to 3 times emails. No call back past more than 24 hours.

I am a account holder of CBD. Needing very urgent help. I cannot withdraw from ATM, cannot do internet online transfer & cannot access my mobile app.

I have my funds saved in CBD. I have to make payment for a bills and am traveling.

The point is, NOBODY RESPOND!!! Since Friday 26APR, Saturday 27APR, Monday 29APR, Tuesday 30APR. Where is that Service Promise highly promoted.

Thank you.