Commercial Bank of Dubai (CBD) Reviews 

Customer care Toll-free number does not receive any more.

Unfortunately, my experience with your credit card has been nothing short of catastrophic, prompting me to share this review as a cautionary tale for others.

To begin with, I have found the customer service provided by CBD to be grossly inadequate. Despite my repeated attempts to contact your toll-free number over the past three days, I have been met with continuous disconnection messages and an unhelpful announcement stating that the line is busy. As a customer relying on a dedicated toll-free number for essential banking services, I find this level of inaccessibility and inefficiency utterly unacceptable. Furthermore, the limited operating hours of your call centre until 5 pm and the absence of alternative support options within the CBD app only compound the inconvenience faced by customers like myself.

Moreover, the discrepancies in the monthly statements issued by CBD have added further confusion and frustration to my experience. The inaccuracies in calculating the total outstanding amount to be paid, erroneously including previous month's payments along with current expenses, reflect a lack of attention to detail and quality control that is alarming for a financial institution of your stature. Additionally, the inflexibility demonstrated by CBD in refusing to allow customers the option to change their statement date speaks volumes about the disregard for customer satisfaction and convenience.

In light of these numerous and egregious shortcomings in your service provision, I regret to say that my overall impression of CBD is overwhelmingly negative. As a conscientious consumer, I feel compelled to urge others to exercise caution and consider alternative options before proceeding with CBD for their financial needs. The accumulation of these negative experiences has unfortunately left me with no choice but to terminate my association with CBD.

This Bank the worst ever. Charged me every month 100 aed just because I don't maintenance 3000 AED end months. Customer service is ridiculous. Now they updated the app but I'am not able to open my own account to see my money. Which years are they living. Use to live more than 7 countries but this bank is the most joke I ever seen

Worst bank services , personal or online

Worst bank I never ever seen in uae 12 times in a week tried to connect to helpline imagine waited Atleast more than 30 minute and long waiting request for call back nothing’s resolved have very good to call customers to give forceable loans and credit cards and no have time to resolve issues

very bad customer service !!!! they still deducting money even i dont have any transactions !!!! poor bank !!!

Worst customer service. You won't be able to reach them on their 600 575 556 even if you hold the line whole day!. There is an option to get the call back by pressing 1 and entering your call back number. But you never get the call back.!!! The worse service ever experienced. !!!

Worst bank ever . Don't trust anyone CBD bank maybe their staff tell to your critical information to hackers. You can lose your entire salary within one day . Now I'm going change my bank . And I have 27 People with my entire company. And they have also connections .Today you hurt People and you earn money what about tomorrow..

i have tried to update my emirates id through mobile banking app but was not able hundred times i tried each and every day it always says avoid glare i have tried to different lights and angles and lastly when i called the call centre in the night waiting 15 min on call they told me call again in the day time can any body check on this issue, pls call 0543193471

There is no customer service.. it's really worst I regret why I did I open account in this bank

I have never seen such as worst bank in UAE.
I cannot update my KYC on their mobile APP, raised concerned, NO ACTION TAKEN, Sent email, NO reply, called customer care , waited for 15 minutes to talk, I was told we will call you back, never call back. sometime no messages for tractions.
What a Worst bank in UAE.

I am with this bank for almost two years now and I most say it’s not the best of experience… firstly it’s sad and terrible how one has to go to the bank branch just to deposit money, when they can easily place a deposit machine at the city centers, other banks have deposits machines at the city centers, it is really frustrating having to go all the way to a branch just to deposit money… secondly the fee I get charged on my account every month if i don’t have a balance of AED 5,000, meanwhile, it wasn’t stated when I opened the account that the charges will be there or change significantly in the space of a few months.I think they realized that since I would be using the cheques I would have no other choice than pay a fee of AED105, it was initially AED26 which I didn’t mind paying, but without any notice or giving a reason it was raised from AED 26 to AED105. Without explanation..

Went to get service for inquiry about my transaction I did it was debited twice, he call our number, when I went to his counter he was busy with staffs ,call and signed papers and printed them instead to check what we are asking.
Which is bad behavior from him. name Wisal Shah. Counter 14
I wasn't satisfied with his attitude.

Worst customer service, crawling process..too exhausting..stressful..

Super slow , I was told someone will call me within two days regarding my loan approval, I’ve been waiting for more than a week now and not sure when they will decide to call

Not picking up the call and neither giving back the call .
Even emailed and asked them to call back but none of them worked .
Worst experience and will not do any transactions with cbd bank .

The contact centre does not pick call, want to close my card and have been struggling since 2 months to close my credit card. Worst customer support.

Very bad how many minutes and hours CBD costumer care never answer the calls they are 100% not good ,all finished my regular balance , but no one answer for my calls . They said call 2pm not morning because only for emergency they can assist . What kind of Indian lady she is costumer care or sale lady .no one answer my calls for been two days continuously calling and no call back from there side as well

Understood. Here’s a revised negative review for CBD Bank without the reference number:

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**Rating: 1 star**

**Review:**

"I had a very disappointing experience with CBD Bank regarding unexpected additional charges on my credit card. Despite making a substantial payment of AED 1,700, I was surprised to see charges totaling AED 2,456.84 added to my account.

When I contacted customer service, I was informed that my request to remove these charges would be reviewed, but the process has been slow and unhelpful. There has been a lack of clear communication and transparency, leaving me frustrated and dissatisfied.

I expect better service and efficiency from a bank, especially when dealing with charges and payments. This experience has seriously diminished my trust in CBD Bank’s customer service."