Commercial Bank of Dubai (CBD) Reviews 

I have been trying to cancel my vredit card and almost a year.The bankbdiverted me to phone banking.
Phone banking is so hard to connect that the bank has now provided a call back option.

I have tried this option and there is never a call back.
I dont know how to give up as i need to cancel my credit card

One of the worst Customer service and no support at all from the customer service department specially the name of the staff Marsh from Sri Lankan who were involved to solve my credit card problem. Disgusting service staffs are super rude

Very poor customer service and no secured at all. I lose my money from CBD and raised dispute and they are not ready to refund. Pls anyone who is willing to open bank account with CBD , please keep in mind that there is no any security at all from this bank for your money or wealth .

Very bad support

Worst, no one picks up the call neither they call back.. very irritating….

Hi good evening i don’t want to mention it cbd is going very worst this is my first review I went to bank as per their information customer care will call me as so for iam waiting for it but I didn’t receive any calls iam sorry to say this for sure iam going to close the account from Cbd even iam calling it shows wrong info

worst service ever.. and yet they have the nerve to deduct in my account.. like for what? they should be closed they are just sucking my money and getting worst service especially their hotline... so useless!!!! CBD should be shut down!!!

More then 1 and half month trying to cancel my credit card but no one is picking my call.. Nor even their support team is contacting.. On chat I met with one of the worst support agent his name is zayd smit not even responding and listening to query

There is no option that 0 star
I wants to put 0 star for CBD bank.
I had very very worst experience with CBD bank.
In bank also nobody will response probably what we need and customer care also will not at all respond.
O(zero) safty for our debit/ credit cards.
Plss don't choose CBD bank for transaction.
U will loss your money if you took CBD account.
Plss plss 🙏 I am requesting don't open cbd account

Worst customer service. Do not do any business with CBD. It's like a 3rd grade bank. Call before 5pm nobody answer. Call after 5pm, someone answer, but no access for system. Send an email, you will never ever get a response. If there is a 0/5 I would give.

Worst Customer support service, they are unable to resolve your query while chat support and directly tell you to call paid call number, and that paid number has so complicated IVR system, to reach any human it will took almost 8 minute and they will never pick call till 30 minutes and continue to hold or send call back request which they never call back.

if we can rate less then 0 they deserve it.

It is very difficult to get in touch with their call centre.

Very bad costumer service, they don’t reply on emails even if it’s an urgent request. I’m having a hard time with this bank

I used CBD debit card and made payment at a shop on July 1st.
First transaction declined.Again I made payment but amount was debited twice from my account.I have been calling customer service for last four weeks and I have never had such a bad experience anywhere else..so far I have no solution except press PIN every time. Not getting it.
If mail is sent, there is no proper replay.
If you send a mail, you will be told to contact the customer service, if you call the number, there is no response.
If you press the number, there is no reply. I have not received such bad service anywhere else.very worst service from customer care.Now I am completed 31 days .....still no response from bank side and still I haven't got my money back ..I don't know why they are providing this kind of wrist service to a customer....A customer who is waiting since last 4 weeks ...31 days completed still no refund no response from CBD bank ....very worst bank service ...

Worst banking experience in UEA.. they will loot you.. don't even walk close to their ATM.. i lost 2900.. hard earned money..

I experienced very bad customer service from the CBD bank, The First, customer service number is always showing busy. And very hardly I can dial the number however 3o minutes no response from the team. I have tried to call every day 3-4 times and activate my locked credit card phone banking. But unfortunately last 10 days I have not been able to contact them.

This is just insane that you cannot reach them, neither by phone, or by WhatsApp, or email, disaster .....

THIS BANK DOESN`T EVEN DESERVE A 1 STAR!
WORST BANK! WORST CUSTOMER SERVICE. THERE IS SOME AMOUNT THAT IS SUDDENLY GONE/MISSING FROM MY ACCOUNT. EXAMPLE, I ONLY PURCHASED 100 USING THIS CBD CARD, AFTER I CHECKED THE BALANCE, THOUGH THE AMOUNT DEDUCTED IS STILL 100, IT`S NOT TALLIED WITH MY SUPPOSED TO BE BALANCE AFTER DEDUCTING 100. THIS BANK ARE STEALING MONEY FROM THEIR CONSUMER. I HAVE TRIED TO COMMUNICATE WITH THEIR CUSTOMER SERVICE FOR OVER A MONTH NOW, AND STILL I HAVEN`T RECEIVED ANY UPDATE! THIS BANK DOESN`T EVEN DESERVE 1 STAR. WE ARE ALL WORKING HARD HERE AND OUR HARD EARNED MONEY SUDDENLY GONE FROM THIS BANK, REGARDLESS THE AMOUNT, THE AMOUNT IS OURS!

Very poor customer care on phone calls .. no one responds to calls especially in the night and yet the calls are not free of charge.. imagine one waiting on a call to be connected for 25 minutes and still is not connected . What a disgusting experience.. train your staff to attend to customers where need be and if staff aren't enough especially in the night please add staff to solve customer issues.. how can someone wait on a call to be connected for 25 minutes and still he isn't attended to on an emergency moreover

Worst bank in Uae.. avoid der credit card for a peaceful mind..