Commercial Bank of Dubai (CBD) Reviews 

I have had a disappointing experience with your customer service. I received an incorrect credit card charge and, despite reaching out to clarify the issue, I was unable to get any proper assistance. I followed your suggestion to call the provided number multiple times, but there was no response from your team. This lack of communication and resolution has left me frustrated.

I hope the service improves, and I look forward to this matter being resolved swiftly.

If there were a zero, I would give CBD Zero Customer Service a zero star rating. After two days and waiting until 9 am to call customer service, no one answered after five minutes, and there was no option to view the transaction details. Please advise me if any emergency to send cash its take two days who will continue this bank also no customer service (call me please 0525747294)

Was a great bank years ago for mortgages. Their personal banking is really bad. It is impossible to get through to customer service. When you do you are then put through to other departments until the call drops. Dont fall for the ' press 1 and we will call you back', they never do.
I had fraudulent payments on my account and it's been nearly 5 months and I cannot get any information from them. If you want personal banking go elsewhere

The worst bank ever customer service is the worst as well

The bank initially offered the option of reversing charges if I spent a certain amount within a specific timeframe. However, since I was going on leave, I informed them that I wouldn't be able to meet that spending requirement. They assured me that I could request an extension later. When I eventually did, I received no clear response from the bank. After multiple follow-ups, I finally connected with them, only to be informed that the spending requirement had increased.
Additionally, if the terms and conditions for movie tickets are not met, the bank charges back 50% of the ticket cost, which is understandable. However, these charges are applied 3-4 months later, by which time I may have unknowingly spent more, not realizing the terms and conditions had not been fulfilled.

Hidden charges. I paid 300dhs for a movie ticket I purchased 6 months ago on card discount. They had a weird policy that makes the customer pay the discount back if did not spent 5000 in a year.

Worst bank ever and always . I requested some documents from jumeirah 1 branch and after 4 days i went to them and it was not even process from reception walid to rahit where he told me will take 3 days and they would call me

I was using CBD One credit card and it is my worst experience with any credit card. The charged me 154.25 AED for a movie ticket purchase which I purchased 5 months ago. When i call customer service they mentioned that I did not meet the eligibility of 50% discount, when I asked why I was given the discount 5 months ago when I made the purchase, they stated that It it our policy and you need to go to our website and read our terms and conditions.

I am using multiple other banks credit cards and no one uses such pathetic hidden terms and conditions which user needs to go to website on time to time and read it. And moreover they can change it at any time.

I will never use any service from CBD Bank either credit card or bank account. And will never recommend to anyone in my connections.

worst credit card services, no reason for charges and no clarification for the transactions. do not take any cards from this bank i suggest.

Damn Pathetic customer service, it s been 28 minutes still i am in line no one picked the call after transferring the call.

CBD Management must look into it, i already suggested my team not to go with this CBD. i will tag this to this CBD(Commercial Bank of Dubai)officials as well.

Worst Banking protection I have ever come across.
No Security to protect customers finance, Fraut debits often without one time password from CBD bank and no refunds

call or dont call
an agent will answer after 15 mins then he will hang up once you say hi

I am extremely disappointed with the services provided by CBD Bank. Despite being an established institution, the bank has failed to meet the needs of its customers. The lack of direct debit options for credit cards, frequent unauthorized withdrawals from cashback accounts, and a slow and outdated mobile app are just a few of the issues I have encountered.

Furthermore, the customer service team has been unhelpful, and sales representatives seem unaware of available offers. I have been unable to access a list of dining offers through the app, which is surprising considering we are in the 21st century. The bank's reliance on outdated technology is a major drawback.

If there were an option to rate zero, I would have done so without hesitation.

I've been away from Dubai since April 2024. Attempted to call their hotline, chat the customer support to request to close my account but was advised to visit the branch. Went to the branch but was denied assistance coz apparently they are not going to close the account if there is a pending purchase which is our FLIGHT ticket on the next day! Requested us to send them a mail but no response! And the worst part even my card is a salary card and has always been since 2021 in the same company they have been charging me 105 AED every month since January 2024 ! Even my bank card is already 0 now I'm negative -420 AED for leaving Dubai, for not using the bank for having a salary card which is not supposed to be charge with this monthly whatever! I'm telling you no one is there to assist you!!!

**Review Title:** Disappointing Customer Service Experience

**Review:**

I recently had a frustrating experience with Bank CBD regarding the reduction of my card limit and the process of closing my account. Despite multiple attempts to resolve these issues, the customer service team was slow to respond and unhelpful throughout the process.

It took an unreasonably long time to reduce my card limit, with repeated delays and miscommunication from the bank. Even after following all the necessary steps, I was left waiting without any clear updates or resolution.

When I decided to close my account, I encountered the same poor service. The process was drawn out, and I felt like I was being given the runaround rather than being assisted in a timely manner.

Overall, my experience with Bank CBD's customer service has been disappointing. I expected more efficiency and support from a financial institution, and I hope they address these issues to improve their service for other customers

I got minimum spend not met charges on July 24 for cinema tickets that i purchased in Dec,23. Any charges if applicable should have been reported and reflected in max next month’s statement. I had already frozen my card in March,24 and was not even looking at the statements. Bad customer service, not reachable even after waiting on call for as long as 32 min.

I just wonder how a bank like this can survive in the UAE! Worst banking ever! Their so called customer service agents are literally good for nothing, they will just put your calls on hold for an hour and just disconnect, call back options are funny! 0/5 Not recommended at all!!!

Worst online bank card of my life..no response from team I had last month issue Amount debited from account without my authorization and this month again same thing happened I call call center informed that same issue they said sir your card is blocked I said if card is block how did yesterday transaction and how my salary credit in my account..ok sir Team will investigate and come back to me it’s already more than 5 days no response from team.. if you calling Centre always line is busy ..unbelievable

Worst Credit Card of the Bank. Also the customer services is bad. I had a fraud transaction in my credit card. Though doing complain the customer care dint replied. Got New credit card but again got fraudulent transaction in that card too. Now that transaction is shown in the app of the bank but not in the statement of the Bank with the Customer care . App is of the bank and the statement is of the bank but still there is mismatch of data in both the assets of the bank. Bank has charged charges to issue new credit card... Also to investigate the fraudulent charges they are taking 120 days to investigate...

Down with this bank. Be aware of their representative offering credit cards etc with lucrative offers / bonuses. They are cheaters with hidden conditions which they will not reveal. Even their customer support service is pathetic. NOT AT ALL RECOMMENDED.