Commercial Bank of Dubai (CBD) Reviews 

WORST BANK SERVICE AND TERRIBLE CUSTOMER SERVICE EVER. IF I GET A CHANCE TO GIVE ZERO RATING I WILL DO THAT.

If i can rate it lower i will. I cancelled my credit card and did not get any notification mail of the cancellation. I requested for a letter and they told me it will take 45 days for a cancellation letter and i should go to the branch. I go to the branch and asked for it and they told me they cant give a cancellation notification only phone support can send the email. I called them many times and they advised me to send email to they CS email address. I sent the mail, sent follow up mails, ask phone assistance to follow up and no reply. I asked for just 1 mail from cbd that the cancellation request was processed. No official letter needed. And they said they cant do it. It has to be from CS email. Which by the way dont give confirmation that they received your request and dont reply or anything. Worst customer service. Not customer oriented. Not even giving proper information. I would suggest you go to other banks that give better support and assistance to their customers. This one is the worst. I would not be banking with them again in a million years. Not shocked to see very low review score with their attitude to customers.

Very very bad service from CBD they don't bother customer complaints

I m not happy with the bank services, I’m very dissatisfied, before the bank was excellent in services.

Extremely Frustrated with CBD Bank's Service – Considering Canceling My Credit Card

I am beyond frustrated with the ongoing issues I've been facing with CBD Bank. A few days ago, I visited the branch to update the mobile number linked to one of my supplementary cards. Everything seemed fine at the time, but I later discovered that the bank’s technical and admin team made a critical error: they not only failed to update the mobile number correctly but also changed all the card numbers for both my main card and supplementary cards without any prior notice or explanation.

This mistake has caused me significant inconvenience. I now have to go back to the branch, fill out yet another form, and spend hours in traffic just to fix a problem that was completely the bank’s fault.

This whole experience has made me seriously reconsider my relationship with CBD Bank. As a customer, I expect better service, transparency, and efficiency. The errors on their part have disrupted my work, caused me unnecessary stress, and now I’m left questioning whether I should cancel my credit card entirely....

CBD Bank needs to take responsibility and offer a real solution without wasting any more of my time. If this issue isn’t resolved quickly, I will not hesitate to close my account.

I've been banking with cbd almost two years, today is my first time and greatest ever customer care experience i had with shanuk, she gave perfect answers to all the questions I asked .honestly shanuk deserve higher position 👍🎉👍
I highly recommend her to everyone!!!
So kind and friendly 🥰

Worst experience
I have disput transection on my creadit card and I make complain with in 2 hours they give me 120 days to solve this issue and also they want me to pay that dispute transaction amount...costmer service talk rude really bad experience

Now I m talk with CBD customer care
Name is Mr NAGESHWAR
I'm totally satisfied
That guy is talk with very NYC and politely
Thanx CBD ( NAGESHWAR)

i got unknown deduction in my credit limit.. and yet this customer service are so useless they hang me or drop me in their chat ... its like they are just sucking my money.. this bank is getting worst .. hope govt will take action its like they are stealing money

Great customer service..had visited abudhabi Electra branch today..the moment the Branch manager Mrs.Hindi apps found there is a big number of customers waiting, she immediately intervened and sorted out things..took me personally to Mr.Udaya raj who resolved my issue within no time..much appreciated..

I wont even give half a star to CBD as a bank it has failed miserably . I held their card for almost 3 years and i have never missed any payments as per statement so one month they didn't send me statement only and then suddenly next month I receive calls and mails from collection agency for payment . They overcharge me for missing payment and didn't accept mistake even I shared my Gmail screenshots but waste of time . When I told them for closure they send me new statement which had closure charges . WORST BANK EVER .

The worst bank ever they canceled my credit card without informing or explaining anything and canceled all your easy payments planes without even informing you and charged me interest for all of the easy payment planes please stay away from this bank

In settlement procedure very delay,also I paid settlement amount, after a week they call me & ask for more money again and again,I paid twice still I didn't get my no liability certificate,it's 9 days complete now

The worst staff,I think the bank hires people without interviewing them ,I have just received a call and I asked if they can call me after a second as I'm still working ,he said we won't call you and hung up on my face for no reason ,he doesn't even want to listen and what's funny is that there was argument ,it was just him talking to himself because I didn't hear anything ,his pronunciation of the words is very difficult to understand and I'm unable to follow ,speaking very fast to just close a complain case,not even trying to do his job.
How to improve this bank is by training the people you hire .

I wish there was a possibility to select 0.
CBD Sales team called me and gave me the one credit card.
I took a cash installment plan and without any communication nor clarifications they cancel my CC without any explanation and suddenly im required to pay in full the caah installment plan although i chose a 1 year plan.
No one answers and honestly the biggest mistake of my life

Year after year, your tech quality improves but your staff quality is becoming worse and worst. When your call center agent refuses to register a complaint for call back from complaints management!!!! This is too much arrogance…

It gave me the worst experience. For those of us who don't have a lot of money, one hundred and five ED is no less. 105 AED was deducted from my account today from your bank.

I was sending a continuous message from joshmi’s account so far this efficient bank customer service team not able to respond via email. Unfortunately I tried to call your customer team on my mentioned subject many times result was not responding. Shocked with your team that no response from commercial bank of Dubai so far. It’s showing your efficiency on customer attention and which leads to your company failure or success tomorrow

Very bad customer care , i did call them many time also I wait for them for 20 to 30 minutes and requested them to call back almost 3 week the call back not yet received

Almost every thing is wrong, I don't feel safe with them, very frequent updates for the terms and conditions, and it's too long and very difficult to read.
Extremely poor call center, you have to wait for so long till you reach for someone to talk to you or they schedule you to call you back within 24 hours but they never call.
Many of the services are exclusively can be done over the phone (which is almost impossible to reach)
Very poor communication, for ex. Yesterday they blocked my card without any previous notifications because they need me to update my data!
The app is very poor and collapse frequently
The chat on the app is absolutely waste of time.
Very few ATM distribution!
It's really super frustrating to be a CBD credit card costumer, and I highly un-recommend!