Commercial Bank of Dubai (CBD) Reviews 

It was very good to speak with shaikha Al Ali sharjah branch and she did a big job for me

The branch Manager madam Hind Abbas's customer service was exceptional, she made my day. She resolved my bank problems within minutes and I was very happy. May God bless you madam Hind.

⭐ 1-Star Review: False Promises for Credit Card Sign-Up**

I signed up for COMMERCIAL BANK OF DUBAI (CBD) ’s credit card last month after an agent SANTHIYA AND TEAM assured me of a **free gift** upon approval. Despite repeated follow-ups, the bank has **failed to deliver** the promised gift or provide any clear resolution.

This is **unprofessional and misleading**—if banks can’t honor basic commitments, how can customers trust them with bigger financial services? I regret applying for this card and warn others to **get all promises in writing** before agreeing.

CBD, take this as feedback: Fulfill your promises or stop using gifts as bait for sales.

I typically never leave reviews, but the abysmal experience I've had with CBD Bank has compelled me to warn others. If you are considering dealing with them, I strongly advise you to think twice. From start to finish, my experience has been nothing short of disappointing and frustrating.

CBD Bank seems to have no regard for their customers' needs or concerns. Their level of professionalism is practically nonexistent. It's clear that they do not invest in proper training for their customer service staff, which is incredibly evident in their lack of responsiveness and efficiency. I've had to deal with ongoing issues for over a month now, and they continue to ignore my requests without any sense of urgency or responsibility.

I’ve been trying to cancel my credit card for over a month, but despite numerous calls and requests, they still haven’t processed my cancellation. Each time I call, I’m told it will take "7 working days" for them to get back to me. And yet, they never follow through. One time, I was told they were "busy with meetings" and would call me back later—but no one ever did. I specifically told them not to call, as I wouldn’t be available to take their call, and instead asked them to proceed with the cancellation directly, but they completely ignored my request.

To make matters worse, their customer care numbers are incredibly difficult to reach, and getting any actual support feels like an endless loop of frustration. Every interaction has been more about passing the buck than resolving my issue.

I’ve never encountered a more unprofessional and unreliable bank in my life. If you value your time and money, I highly recommend avoiding CBD Bank altogether. They are incredibly inefficient, unhelpful, and seem to prioritize adding unnecessary fees over providing decent customer service. This is hands down the worst banking experience I’ve ever had, and I want to warn others to avoid the same pitfalls. Do yourself a favor and steer clear of CBD Bank.

I am extremely disappointed in the service provided. Poor communication and luck of understanding and customer satisfaction skills. High interest for the credit cards and really bad service online banking

WORST BANK SERVICE AND TERRIBLE CUSTOMER SERVICE EVER.

𝖠𝖻𝗌𝗈𝗅𝗎𝗍𝖾 𝗍𝗋𝖺𝗌𝗁 𝗈𝖿 𝖺 𝖼𝗈𝗆𝗉𝖺𝗇𝗒 
𝖠𝖻𝗌𝗈𝗅𝗎𝗍𝖾𝗅𝗒 𝗇𝗈 𝖼𝗎𝗌𝗍𝗈𝗆𝖾𝗋 𝗌𝗎𝗉𝗉𝗈𝗋𝗍. 𝖲𝗂𝗇𝖼𝖾 𝗇𝗈𝗍𝗁𝗂𝗇𝗀 𝗐𝗈𝗋𝗄𝗌.
𝖠𝖻𝗈𝗅𝗎𝗍𝖾𝗅𝗒 𝗇𝗈 𝗐𝖺𝗒 𝗈𝖿 𝗀𝖾𝗍𝗍𝗂𝗇𝗀 𝗍𝗁𝗋𝗈𝗎𝗀𝗁 𝗍𝗈 𝖺𝗇𝗒 𝗄𝗂𝗇𝖽 𝗈𝖿 𝖺 𝗌𝗎𝗉𝗉𝗈𝗋𝗍.
𝖲𝖾𝖼𝗎𝗋𝗂𝗍𝗒 𝗂𝗌 𝗇𝗈𝗇𝖾𝗑𝗂𝗌𝗍𝖾𝗇𝗍. 𝖨 𝖿𝗂𝗅𝖾𝖽 𝗆𝗒 𝗏𝖾𝗋𝖽𝗂𝖼𝗍 𝗍𝗈 𝗍𝗁𝖾 𝗇𝖺𝗆𝖾 𝗈𝗇 𝗆𝗒 𝗉𝗋𝗈𝖿𝗂𝗅𝖾 𝖺𝗇𝖽 𝖨 𝗀𝗈𝗍 𝗁𝖾𝗅𝗉

Have you experienced CBD card fraud? I Lost around 10,000 AED .
Fraudulent Transaction without my consent.
No OTP or payment link for verification.
No alerts or notifications before the transaction.
Lack of security jeopardizes customer safety.
Immediate dispute filed with credit card provider but still lost the money.
We need Justice and Cyber Security.

Poor customer handling experience. Making their customer confuse. Convert my purchase to EPP 0% but when the statement came out they includer 0.99% interest per month. And the call center told me that i chose the wrong options and he cannot do anything about it. Why do they need to put with interest and without interest as an option? to make the customer confuse?

I have never experienced such a ridiculous bank service first calling them is a long procedure they are never available nd whn u chat with them on app they dont know anything and always tell us to call ibuad some google pay msg of 1 aed which i didnt do it i i tried to reach them but very conveniently there is voice msg call 9 to 5 i even tried to call there were long long audio nd thn disconnected after one day 4700 aed fraud transaction was done thn they say u we are not responsible they have pathetic service nd today 15300 aed is on hold as i have not done this transaction nd i m out of town constantly calling thm not reachable finally my call get connected nd they say call after prayers getting connected to a agent is a long procedure it will b great if they get in touch on my whtsapp dxb number but no i have to do all effort again i m no more banking with thm

I have used CBD credit card and experience was really bad. They charged me fine for no reason and said they can reverse it only if I can spend 6k in two months. Which is ridiculous. I will never use their card again and won’t recommend it to anyone from now on.

I have a very bad experience with Commercial bank of Dubai.i had requested to reduce my credit card limit and there was no response from the bank side last 4 days. if we call the customer care they are always saying we send for approval. worst service i ever had l also not recommend to my friends and family as it is not user friendly.

I have current account by 4000 aed they deduct every month 105 aed as a tax because my balance under 5000 aed unprofessional very bad system they are taking my money for nothing

How to close cbd online account. I sent an email for account closure in september 2024 and its still not been closed. And i am getting negative balance every month since then. Now replied that they will close my account after 60 days. Will i have to pay these negative bance? And will they charge me for the next two months(60 days)?

I have a very bad experience with Commercial bank of Dubai. I was getting Over charged every month even I have paid my all outstanding. I tried to reach the customer care through 600575556 and tried to cancel the CC and I got one call after 8 days.

I am sure I will not use this product moving forward and I will also not recommend to my friends and family as it is not user friendly.

Thank you

I must commend Amal AlNuaimi in Ajman branch for her excellent problem solving skills. She handled my issue perfectly and made sure I left happy!! She deserves to to be celebrated.

Stay away not worth your time only a greedy bank

Credit card services in this bank CBD is about how to steal your money ! Around 28000 dhs
In 2 separate cases they approved it for without OTP even , and no company as well

My experience with CBD Bank has been nothing short of frustrating. The service provided is far below acceptable standards. Not only is the staff unhelpful, but the bank has also charged me incorrectly without any valid explanation.

To make matters worse, there is a complete lack of transparency. The bank fails to inform customers about changes in tariffs or policies, leaving us blindsided and struggling to understand the unexpected charges.

This level of mismanagement and poor communication is unacceptable for a financial institution. I would not recommend CBD Bank to anyone looking for reliable and professional banking services.

I am extremely disappointed with the poor customer service provided by Commercial Bank of Dubai (CBD). A week ago, I lost my wallet, which contained my original Emirates ID. Since then, I have been working on replacing all my essential documents and cards. When I requested a replacement for my CBD credit card, the bank refused to deliver it without presenting my original Emirates ID.

Despite my request for a special approval to verify my identity using my original passport—something that other banks were able to accommodate without any issue—CBD showed no willingness to provide any alternative or solution to meet my request. This rigid policy and lack of flexibility reflect poor customer service and disregard for customer convenience.

Losing a wallet is already a stressful experience, and instead of assisting their customers in difficult situations, CBD’s unhelpful approach only adds to the frustration. It’s disappointing that such a reputed bank has no contingency plans or exceptions for genuine cases like mine.

I hope CBD will review its customer service policies to offer better support in the future. I would not recommend CBD to anyone looking for a bank that values customer experience.