The driver was excellent. Living up a narrow lane the hedges had not been cut which made the lane appear narrower again. Ke carefully negotiated the road without marking the vehicle, I was exceptio... Toon meer
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Lees wat reviewers zeggen
Looked at numerous quotes before choosing certas who were already cheapest, the fact I had a £25 voucher through the door made it no brainer. Ordered online and it gave me option to upgrade for free t... Toon meer
Just had a really long conversation with Emily Hodgson at Certas Energy who was able to beat a price match I’d given her. She was very professional and extremely helpful and went above and beyond to h... Toon meer
Bedrijf heeft geantwoord
First class service. From ordering to delivery less than 24hours, at a time when world events seem to control everything, was a refreshing change and shows what proper customer care can be like. Ha... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
We are the largest independent distributors of fuel and lubricants in the UK. We deliver over 6 billion litres of oil to customers across Britain every year. We have always provided our customers with excellent personal service and a great range of energy products and services. Our extensive and reliable delivery network comprises more than 130 depots, over 900 tankers and 2,300 employees.
Contactgegevens
1st Floor, Allday House, Warrington Road, WA3 6GR, Birchwood, Verenigd Koninkrijk
- 0345 600 4040
- customer.relations@certasenergy.co.uk
- www.certasenergy.co.uk
4,3
Uitstekend
36K reviews
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Antwoord van Certas Energy
Thank you for your kind review. We really appreciate it.
Kind Regards
Certas Energy.
Very easy to order and delivery was…
Very easy to order and delivery was very quick.
24 september 2026
Antwoord van Certas Energy
Thank you for your kind review. We really appreciate it.
Kind Regards
Certas Energy.
Excellent service from Certas Energy
Excellent service from Certas Energy, ordered from the Isle of Wight, arrived sooner than expected which was a bonus. Overall I would recommend Certas Energy for Heating oil.
25 september 2026
Antwoord van Certas Energy
Thank you for your wonderful review. We are delighted to hear that you are happy with the service you received and truly appreciate you taking the time to share your experience.
Kind Regards
Certas Energy.
Antwoord van Certas Energy
Thank you for your kind review. We really appreciate it.
Kind Regards
Certas Energy.
Very fast delivery next day
24 september 2026
Antwoord van Certas Energy
Thank you for your positive feedback. We really appreciate it.
Kind Regards
Certas Energy.
Antwoord van Certas Energy
Thank you for your wonderful review. We really appreciate it.
Kind Regards
Certas Energy.
I have never use Certas before but…
I have never use Certas before but found their prices and discount voucher great value for money at a time when my regular oil supplier was only interested in hiking the price.
24 september 2026
Antwoord van Certas Energy
Thank you for your wonderful review. We are delighted to hear that you are happy with the service you received.
Kind Regards
Certas Energy.
Do not use this lying thieving company
Singularly the most disgusting customer service you will ever experience. We paid a premium to have our oil delivered early and it arrived a week late causing us to have to go and stay with friends because we had no hot water, with a baby and other children that’s not workable. They refused to help, have still failed to get back in touch with us and we will never ever use their services again. Did I mention their contact centre staff tell lies?
10 september 2026
Antwoord van Certas Energy
Good Afternoon Clive,
Thank you for taking the time to provide your feedback. We recognise how deeply stressful it was to experience a delayed fuel shipment, especially while caring for young children and being forced to leave your home without warm water.
Please could you send us some more feedback to Customer.Relations@certasenergy.co.uk and one of the team will be in touch with you directly.
Best wishes,
Chelsea
Delivery was fine ,but a few days later…
Delivery was fine ,but a few days later than expected.
24 september 2026
Antwoord van Certas Energy
We appreciate your four-star rating and thank you for your review. We are happy to hear that your overall delivery went well, though we regret that your delivery arrived slightly behind schedule. We are working closely with our logistics team to improve our delivery timelines and prevent future delays.
Kind Regards
Certas Energy.
Antwoord van Certas Energy
Thank you for taking the time to leave such a wonderful 5-star review. We are delighted to hear that you were satisfied with our competitive pricing and the speed of your delivery. Your feedback is greatly appreciated.
Kind Regards
Certas Energy.
Apart from the ridiculously high price…
Apart from the ridiculously high price of heating oil which is out of your control I always have excellent service from your Porthmadog department
10 september 2026
Antwoord van Certas Energy
We appreciate your feedback and fully understand how challenging current fuel costs are. We are glad our Porthmadog team consistently provides you with excellent service despite these market prices.
Kind Regards
Certas Energy.
Cheapest we found
Cheapest we found. Ordered online easy enough. Arrived next day. Very happy.
24 september 2026
Antwoord van Certas Energy
Thank you for your wonderful review. We are pleased to hear that you are happy with the service you received.
Kind Regards
Certas Energy.
Antwoord van Certas Energy
Thank you for your kind review. We really appreciate it.
Kind Regards
Certas Energy.
Great service rang up usually a…
Great service rang up usually a competitive price.delivered when they said they would can't fault them lads on the truck are very polite
24 september 2026
Antwoord van Certas Energy
Thank you for your wonderful review. We are delighted to hear that you are happy with the service you received.
Kind Regards
Certas Energy.
Poor customer service and pricing
Poor customer service and pricing. We did a quote online and it gave a price that said it was guaranteed till 23.59. It also gave free premium upgrade for new customers. We tried to accept quote but the price had increased on same day. So we rang them - they wouldn’t accept the quote and wouldn’t give the free upgrade. More profiteering from heating oil suppliers.
8 oktober 2026
Review zonder uitnodiging
Apart from the price the whole ordering…
Apart from the price the whole ordering and delivery were first class
24 september 2026
Antwoord van Certas Energy
Thank you for your kind review. We are pleased to hear that you are happy with the service you received.
Kind Regards
Certas Energy.
Great fast delivery and price
8 september 2026
Antwoord van Certas Energy
Thank you for your kind review. We really appreciate it.
Kind Regards
Certas Energy.
Never heard of them
23 september 2026
Antwoord van Certas Energy
We’re sorry to hear that you’re not familiar with Certas Energy.
If you have any questions about our services or would like to find out more about what we offer, our team would be happy to help. You can also contact us at customer.relations@certasenergy.co.uk.
Kindest Regards,
Chelsea
Driver was excellent
Driver was excellent, worked well with us in every way, and was very cooperative and friendly
23 september 2026
Antwoord van Certas Energy
Thank you for your kind review. We are pleased to hear that you are happy with the service you received.
Kind Regards
Certas Energy.
Antwoord van Certas Energy
Thank you for your kind review. We are pleased to hear that you are happy with the service you received.
Kind Regards
Certas Energy.
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