Citroën United Kingdom Reviews 

Bought a Berlingo Van from Stellantis a Citroen main dealer in Salford Manchester, 10 miles on the clock,
pre registered, covered 6800 miles in 9 months.
Took it into the dealership because of a engine warning light.
They diagnosed it as having a problem with the DPF
( Diesel Particle Filter )
They informed me that the DPF would have to be replaced at at cost of £1800.00 and this part was not under warranty.
They said because we had only covered a small amount of mileage and that we hadn't driven the van
for the purpose it was built they would not cover it under the warranty.

Be aware of buying a Citroen Diesel. My small business where i am a director bought a pre registered berlingo from Stellantis Manchester in July 23 with 10 miles on the clock. Since then we have drove 6800 miles and we are still under warranty. The DPF filter needs replacing at the cost of £1800. What they don't tell you when you buy the van is that according to the Warranty department you have to drive a certain amount of miles and we was told we should blast it down the motorway for 25 miles once a month. This is no where to be seen in the warranty terms and conditions. This is the 3rd Berlingo we have had, wont be buying another.

We have received an appalling service from Citroen. One our three Citroen NEW C4-e-C4 Sense Electric w cars driven by our Assistant Operations Director who is responsible for monitoring and the wellbeing of over 90 vulnerable adults, stopped charging on 7th December 2023 and after making enquiries the first repair date offered to us was 13th February 2024 at the Brentford centre (9 weeks waiting time) where we leased our cars from. In line with the Citroen complaints procedure, we wrote on 21st December 2023 outlining the issues we had and outlining how essential the car was for our Assistant Director to support vulnerable adults on an on-call basis.
We received an automated response advising us that Citroen aimed to respond to our query within 5 working days. We heard nothing back and sent a follow up communication on 16th January 2024. We received a response on following day advising us that we would need to direct our complaint to the dealership concerned (Brentford Centre). The complaint was submitted once again via the hub to the West London dealership Brentford on 8th January 2024, following which we received an automated message advising us that a member of the team would be in touch shortly. Nine weeks later we are still awaiting a response despite escalating our complaint to the CEO of Stellantis.
The treatment this firm received is appalling and we consider Citroen Stellantis to be inefficient and lacking in effective communication with its customers now. We have paid for the lease of the car during the period that it has been unusable and we are still waiting to hear from them about our dilemma.

mycitroen app full of bugs, digital service record does not update, know bug for over two years, spoke to customer service no resolve its buggy so what ?

£400 for basic service at main dealer and that does not even include fuel filer, ,my citroen app they will not connect to show previous service history as main dealer said citroen have not given them the software to do it.
Maps update for touchsreen via usb has taken 7+hours and not complete
Poor customer service

Travelled 1 hour to Citroen dealership with intention of purchasing a new Dispatch van. They couldn't do the figures there and then so was going to contact/e-mail me next day. 1 week later nothing, months on nothing!! Unbelievable, waste of my time. So, I bought a new Ford Transit Custom instead, although it seems they can't be bothered to sell there vans, I feel reading the threads I've had a lucky escape.

Coming back here to remind people to not buy Citroen cars. Was promised my refund from the 5th of December and still waiting! They actually admitted to sending my refund to the wrong customer. Total embarrassment! Speaks volumes itself.

Just like most people on here I've experienced the same lack of customer care. To get my subscription services to work and update my maps i need to upload new software. Dealers don't want to do it and even they say it's a nightmare and customer care will tell you if it goes wrong it's your problem not there's. Lovely care shame about the dealerships and lack of customer care.

Awful. An oil leak in an 18 month old van. So incredibly unhelpful, didn’t care, just kept repeating will contact in 3/4 working days when needed immediate advise. They actually hung up without giving any help. Absolutely attrocious!!!!

I own a 20 plate Citroen Berlingo 130 xl Enterprise van, I bought it new from the main dealer.
I work as a courier so I do high mileage but the van is serviced to the extent that I have spent a fortune on it.
My gripe is that at three and a half years old it is now on it’s fourth engine. The supplied new engine had to be rebuilt, plus I have had two new complete engine replacements.
It would not be so bad if I was not repeatedly declined every warranty claim I have made.
This is disgraceful from Citroen as they are fully aware of the timing chain fault in the 1.5dci engine.
Thank you very much Citroen!!!

I would give -10 if possible Horrendous lack of customer care my 2021 van less than 100.000 on the clock has a timing chain rattle and they are refusing warranty as not been serviced st a main dealer. SHOCKING

I have had my new Citroen C3 Aircross nearly two months now. I am still waiting for them to activate the Connected Services which give real-time road updates amongst other items..Despite repeated comms with Citroen (not) customer service I have made no progress. My first complaint was just ignored; my second complaint; they have now stopped even bothering to respond.

Map updates -You have to spend the best part of an hour on a computer to download their app and map updates, then transfer to a USB stick. You are then told the update can take up to an hour and you have to have the engine running the whole time. I have now found out that the car is picky about which USB stick you use and rejects it. Back to start with hours wasted.
Any pleasure from the new car has now been lost and I will bear this in mind when I next change my car. Shocking systems and customer service.

Just purchased a Citroën berlingo xl crew van 2023 it arrived on 4th December 2023.
As I was unable to add any extras from the online buyers. I was left with adding my personal add ons myself.
Unbelievably I have been unable to purchase a full set of mats.
Apparently Citroën thought it would be a good idea to only have the passenger and drivers side available whilst having the rear of the van where the three seats are not 🤷‍♂️
Please explain to me why I have spent a considerable amount of money for Citroën to not manufacturer such an important part of a trade van.
And by the way.
No third party now do either.
I was told at my local Citroën dealer that they were available. So I ordered them only to find out that they never even checked either that rear mats were not available .
Great first impressions NOT 👎

Thanks Citroën 👌

Despite being very clear on a recorded call about the fact that my vehicle has a manufacturing defect, the customer service rep did everything to ignore citroens responsibility. 4 different dealerships say they have fixed the problem, but the issue still exists. Even with evidence of a manufacturing technical bulletin they ignored me a lot the phone down. I will never buy a Citrien again or suggest that anyone I know but one either.

Very poor customer service from Citroen UK. Our car went into a local south Wales Citroen dealer for investigation of a major engine fault. It had done a fair amount of miles (near 100k) and was 8 years old. Dealer began investigation and identified a broken cambelt. I gave them the go ahead because they were confident that Citroen would contribute towards the cost, given that the car had been fully serviced at the correct intervals and was not yet due a cambelt change. However, Citroen turned out to be utterly uninterested and rejected the claim out of hand both to the dealer and to myself. I'm left with a large bill and a non-functioning car. Deeply dissatified, and won't be buying a Citroen again.

I tried to contact Citroen customer care on Monday and they told me they would phone back.This is Wednesday evening and so far no call back. I phoned them today and got no help whatsoever so I am reluctant to give them even one star

Customer care? I don't think so. Mary from Customer Care could be less useful in addition to the rest of the team. They refuse to help and would not allow to escalate a complaint. Avoid Citroen at all costs. Our Company vehicles have basically broken down within 2-3 years of purchasing brand new vehicles, costing thousands of pounds with no support whatsoever from Citroen.

have citroen C4 picasso from new ,they did a recall at a service without telling me, new catalytic converter in 2018 and adblue tank cap to stop adblue tank needing to be replaced - 3 yrs later my adblue tank needs replacing along with thousands of other people, at at cost of 1.5k only 40% offered toward a known fault ,customer services terrible they either don’t answer the phone or cut you off however polite you are ! with head office just the same. The emergency ‘manual’ key that pulls out of the plip key doesn’t open doors of car , after phoning 4 dealerships who put me on hold then cut me off in all the calls before i had chance to speak to anyone I managed to speak to one person (after i rang back twice ) who said it would be £120 diagnostic ( to look at the manual key) plus £100 replacement terrible company with severe customer service problem - won’t be buying a new citroen again that’s for sure.

CITROEN BERLINGO 4YRS OLD, CAMBELT & CAMSHAFT GONE!! CITROEN RECOMMEND CHANGING AT 10YRS OLD,CUSTOMER SERVICE COULDN'T CARE LESS,DIGUSTING SERVICE SO BE AWARE,THEY NEED TO AT LEAST CHANGE THEIR RECOMMENDATIONS

Where is the 0 stars.

Recall on van not even notified then the auto gear box became faulty 4 months out of warranty and because I never took it to Arnold Shark who are their main dealers there is nothing they will do. 3.6k out of pocket for a van that is supposed to be there flagship van. JOKERS. AVOID BUYING A BERLINGO

Never buy a citroen , my C5 Aircross hybrid which was absolutely fine battery range wise (apart from in winter of course) went in for 2 battery related recalls in July , 2 weeks after it no longer charges , Citroen dont know why this has happened, I'm still waiting for a new battery as of October and there's no date still when I will get one. Other people i've found online seem to have the same issue after the recalls on their Citroen , Peugeot and Vauxhall hybrids which use the same system. I have written a letter of complaint as vehicle is not fit for purpose and is still under warranty but no response from them. When you ring customer service after queuing you can hear the call center chatter in the background but no-one comes on the line. The Citroen dealership is as frustrated with them as I am. Only option seems to be to get a solicitor now and go legal and see if it gets me anywhere.