Citroën United Kingdom Reviews 

If I could score it a minus then I would.
We placed a reservation for a Citroen Space Tourer (all electric) through the motability scheme.
Order was placed in April with an expected delivery date in June, this came and went, next expected delivery date was August again no car. We contacted “customer care” again to receive an email with an expected date in the beginning of this month (Oct ‘24) to be contacted by sales to say they have nothing on their system for this vehicle to be delivered this month.
We’ve had 3 cases opened and closed (by email) with “customer care” blaming the war in Ukraine as a reason for not having parts, I hope for their sake this is true otherwise it’s a disgusting excuse and you would think that with the conflict being ongoing for sometime now that other arrangements for parts would have been made.
Sales have kept in contact (once a month) and claim to be as much in the dark as we are.
If Sales had been honest about the lead times on these vehicles we probably would have gone elsewhere however to estimate a date which they know to be unachievable is misleading.
Customer Care is beyond useless claiming they are unable to see any details about the reservation on their systems and cannot tell us about any company complaint procedures ( I’m starting to believe it’s a lone women working from home somewhere in France!)
If you are considering a motability car through Citroen stay clear!!!!!

Citroen relay timing chain snapped. The vehicle has been at the dealership for over 16 months now and the warranty claim has not been raised yet. No idea why. Neither anyone from the customer service knows. But who should know then? Customer service says to direct all the questions to the dealership but the dealership hasn't got a clue. Is this some kind of game? The van is going to end up in the scrap anyway because it hasn't been driven for so long. Well done Citroen! I hope you hit your KPIs

The WORST van dealership ever .
Our 21 plate Citroën Relays Timing chain snapped(which should last the life time of a diesel engine). They had it for 5 months stalling us on the repair, then turned to us to say it's out of warranty now and was only 2 and a half years old when we took the Vehicle in, but was just 2,000 miles over 100,000 miles ... They where impossible to get hold of I waited 2 weeks for a call back on Numerous occasions every time i called the service and after sales department there was no answer, and sent loads of emails with no reply it got so bad one of the times i waited for a call back for nearly 3 weeks i actually went into the show room to talk to someone!!.And there Customer Care wouldn't even give us a good will payment towards a new engine. The 2 and a half year old van is now scrap unless we pay £10,000 for a new engine ... we are just a small Courier company and this van was our biggest asset Devasted and so poorly treated will Never buy another Citreon vehicle!! They even told me that it's not un common in the new engine for the timing chain to snap after 100,0000 miles so basically telling me they sold me a faulty vehicle and he then said I should of took out extra warranty on the timing chain when I brought the vehicle which is absolutely crazy has anyone ever been told this !!!!

Bought a nearly new Citroën e-c4. It's a nice car, however the infotainment coupled with Citroën app and customer care is just beyond a joke. The length of time to just register the app is farcical. We have one car between us. I wanted us to both have access to the online app based stuff but couldn't see how to do it. Nothing in the documentation. Nothing online at all. Called 2 local Citroën dealers. No joy. Called Citroën customer care. No can do. Eventually figured it out myself! Not very promising. The app tells you that you have to complete an association journey to get all the aspects working. Nothing to say how you actually do this. Again, contacted 2 local dealers. No joy. Emailed Citroën customer care. No reply after a month. Contacted the company I got car from. Not a Citroën main dealer. Again, they didn't know and advised me to contact Citroën ironically. However, the sales guy emailed me back with a possible explanation. Did as he suggested but no joy. In that time, as I obviously hadn't done what the app needed doing it cancelled all the services I had tried to set up. Very frustrating as we now can't do anything with the app and it looks like I have to start the whole process again. This is indeed a real shame as it seems a real decent enough car let down by proper shonky software and poor customer care. As an aside, I have to laugh. When completing this review, there is a button to click that asks if I want to let Citroën know about the review which if clicked will be sent to info@citoen. This is the email I've sent to twice and never got a peep out of them!

Everything went wrong, we operate a fleet of Citroen Relays and Peugeot's (over 40) The last batch of 24 are about 19/20 months old all in warranty, max 70k miles . We have had 18, EIGHTEEN with major problems like engines, gear boxes, ad blue system failures, particle filter burnouts and blockages from the Turbos blowing, and the Citroen Garage in Southampton refusing to fix it , Citroen Customer Care trying to force us to use the garage in Southampton when clearly their staff are only interested in charging for works that are down to the APPALLING QUALITY AND SUBSTANDARD VANS THEY ARE SELLING!!! They even refused to pay for recovery to another branch because "we have to use the branch in Southampton" We are trying to get registered as a fleet customer but thats been going on for months as well, what rubbish company they are!!! they have gone from a decent company in 10 years to peddling rubbish. anyone wants more information just contact me, after spending 1.4 million on Stellantis vehicles i think it is appropriate the public know the truth

I can’t give 0 stars otherwise I would. I’ve had issues from day 1 with the telemaintenance service on the car. Despite several contacts with their technical team via the app it’s still not resolved. They constantly ask for the same info time and time again. It’s not the app nor the phone as it is the same issue on different phone models. They eventually said it is an issue with the car hardware. Been in the garage for 4 weeks now. The garage is subject to 10 days or more delay in trying to get a response from support. Now I’m back to Citroen support asking questions about the app which they’ve had several times. Do NOT buy a Citroen. Support is terrible and incompetent if you get an issue. I’m going to have to go down the replacement or refund route now. Shockingly poor from Citroen

We when to citroen windgrove moters Newcastle we had get car sorted in past been very reasonable but this time say the car seller was on stage sort of stupid first thing was he sent us wrong reg number it came up as a ford inside of citroen
Secon doing deposit we had to do back draft because simply he wanted is money he never sead any details to or inductions I email hime about 10 time with different thing in my venue he could cause problems bad for citroen

I own a fleet of citreon vans and after my recent experience will probably not buy another again. Van needs a replacement engine which is a known fault and citreon will cover it but need a service invoice for when the van has been off the road and the engine won't start and you need service invoices from when I didn't own the van. These are impossible to obtain due to gdpr laws and how I'm meant to service a van when it won't turn over is beyond me.

Please don’t! Eight weeks after suffering a catastrophic software malfunction, our nearly new ë-C4 is still dead. Turns out there’s lots of us with the same issue. I’ve complained and been elevated to level two intervention! But the dealer still waits a week on average to get calls returned by Citroen technical.

Add blue tank needs replacing at a cost of over £1000 . This is clearly a manufacturer fault having fitted the vans with a substandard part .Should be called Citroen customer zero care .

I was really disappointed with Citroen service , my vehicle was given appointment after 2 months and after appointment I still didn’t get vehicle from repair and it’s been more then 6 weeks till today , was horrible after sales customer swevice

I would give 0 if possible
I have a Citroën C4e on the motobility scheme as iam a disabled veteran had the car since June 23, got it from the worst dealer possible Stratstone in Wrexham
My dashboard is coming
Off where you press to start the button but iam taking it to wr Davies in prestatyn not cowboys in Wrexham stratstone

The service was excellent, I would highly recommend them. I have to big up Michael Loader for all his help and advice on my car, really appreciate all you did for me.

2020 Berlingo all servicing done by Citreon dealer all genuine parts. Camshaft chain broken 118,000 miles no help from Citreon customer don’t care at all. Camshaft chain is clearly faulty as it’s been replaced with a 8mm chain now as opposed to the 7mm chain which was clearly not fit for purpose. Customer care has been awfull no goodwill at all on a part they know is faulty .

I complained in march about poor service,having to rectify the fault myself and gave the dealership 1star this being Tate's of Crawley.
Today I contacted them to arrange a service and MOT as I have a pre payment plan with them.
Having purchased from them for the past 26 years I was surprised to be told that I had been blacklisted by the director from all of Tate's dealerships and to go elsewhere. I explained that I have a pre payment plan and again was told to go elsewhere.
Luckily Abby Citroen at Redhill were very helpful and booked me in.
When I asked the service person I was told it's because I gave them 1 star previously and therefore they lose money

Wet belt issue failed apparently due to wrong oil from private garage.
2 services with citroen dealer 2 services with local garage.
Alĺ used ow 30.
Apparently it should have been OW20..

There saying it's not there problem... its my fault for not knowing theve changed the oil..

DONT BUY CITROËN.... I WILL NEVER BUY AGAIN..
P.S driving instructor with 40 cars in the fleet. We will spread the word...

Reported to Citroen the issues with the Adblue tanks on our fleet of Berlingo vans. 5 of our vans have had to have the ad blue tanks replaced - one of the vans which is a 2020 plate has had to have 2 tanks replaced. Citroen refuse to acknowledge that there is a clear manufacturing issue with the ad blue tanks. They fixed 2 vans in warranty, but anything out of warranty they would not compensate at all and wouldn't offer a goodwill gesture either those our repair costs for the adblue tanks on our vans costs near 10K. We will be renewing our fleet of vans soon and we will NOT be purchasing Citroen ever again!!!!

Is Citroen Customer Service based in UK....I have just spent an agonising 35 minutes trying to communicate with the agent Alex....Not his fault as English was obviously not his first language, although Alex insisted he was based in the UK.
This the third time I have had to contact Citroen recently and same communication language problems...

Diabolical products and customer care bought a relay new in 2020 4 days out of warranty and 7000 miles on the 4th of November 2023the engine failed and was unrepairable checked in with my local dealership and were helpful and willing to price up repairs but due to their workload unable to carry out works until end of jan early Feb 2024 I couldn’t be off work that long so opted for a independent garage who could source and fit a reconditioned engine much earlier
So rang customer services for Citroen uk to inform them of what had happened and see if they were willing to contribute anything to my repairs being so close to warranty ending told basically no as you have went to a independent garage etc then I explained I couldn’t wait 2-3 month for vehicle to be back on the road the lady I spoke to was sympathetic to my reasoning why I couldn’t wait that long and told me to call back when vehicle fixed and I have invoices for works carried out
Vehicle fixed at the cost of nearly £8000
so rang back as requested in previous call with them the lady I was dealing with was on annual leave but a note had been put on her desk to contact myself upon her return this was late December 23 no contact came so I rang back on march 11th 24 to ask why I had not been contacted to which the answer your case was closed we will need to open a new one could you plz send all repair invoices and service record with invoices which I did my vehicle has been serviced every 10-12 thousand miles which is a lot more than the 32000 mile intervals they advise at Citroen as my experience has taught me there’s zero chance of getting 32000 miles between service intervals timing belt and associated sundries were all replaced 2000 miles earlier than there recommendations also
I was told once my paperwork was sent in a extensive investigation would take place 3 days later got a call nothing we can do it’s out of warranty also during the time my vehicle was being repaired found out by chance it had a active recall on it which Citroen honoured but recieved no correspondence regarding this and if I hadn’t found out by chance I wouldn’t of known asked Citroen twice what the recall was for still awaiting a reply would never buy a Citroen again this is my second one and it’s been costly that’s my fault tho as bought a Citroen new in 2005 and that was crap also needed full new wiring harness fitted at 36 thousand which I was told then wasn’t covered

The Citroen customer care dept of Citroen UK is falling apart,either because Citroen have gave them no authority to do anything that costs money to help customers warranty claims or is having financial problems.unsure which it is.i have a one year old Ami off the road because of a warranty fix on the known failure of rubber compression ring at top of suspension front strut.they know it's a failure point but here's the thing any Citroen dealer in central Scotland can't see it and fix it till 27th may 2024.its is booked in to one.thats 3 months nearly off the road with no car till south street Glasgow Citroen can even see my car.and with no courtesy car forth coming and the sheer abandonment of me by Citroen UK ,surely the warranty on a Citroen vehicle is completely useless.how are folk getting to work with no car.some jobs depend on a car.3 month without a fix is unacceptable when the ombudsman body that covers them says 3 weeks is acceptable not 3 months.problem here is stellantis thinks it's a fast food joint,shut a few dealers here and there and the rest take up the slack.that doesn't work with cars and I would recommend folks stay clear of stellantis brand as it's a monster who just has no folk answering the phones and actually dealing with customers complaints.the phone you tommorrow ruse seems to be in the Citroen phone script.so avoid Citroen.it is an hour fix but a 3 month wait and counting and that is completely unacceptable.