Citroën United Kingdom Reviews 

Spoke to a woman named Lia M and her customer service is SHOCKING and overall rude. I paid for a vehicle check with green flag that told me I had a safety recall on my car as the rear window needed re-bonding so I called Citroen and booked it in Chippenham both the garage and Citroen confirmed they could see the recall. On the day it took me an hour and half to get to and from the appointment to only find out that within a month they had closed the recall and failed to inform me, the garage said they would take it to look at it anyway seen as I had made the long journey, it turned out Citroen had made an error in putting this recall on my car and I didn’t even have the correct windows to match the recall. Chippenham motor company were amazing and even gave me £10 petrol to apologise but said I needed to contact Citroen to remove it. I was promised a callback on the Tuesday that never happened and eventually spoke to Lia on the Friday. She told me that they did not recognise green flag as a reputable company, that the recall never existed, that Chippenham was not a garage they recognised (it’s listed as one of their garages), that she could only see an old recall for the back wheels but that she could also only see open recalls because she didn’t have access to closed recalls so massively contradicted herself there, initially told me that I couldn’t speak to her manager, then that I couldn’t have the first name of her manager that would be calling me and then finally that she couldn’t email me to tell me that the safety recall for the rear window was never meant to be placed on my car. She was extremely argumentative and spoke over me constantly talking down to me, I have never had such rude customer service. Fast forward an hour or two and she had emailed me with exactly what I asked for even though she stated multiple times she wouldn’t, so she made it all just a massive stress for absolutely no reason. Being completely honest, it has made me question if I even want to buy another Citroen!

Love my C4 Grand Picasso what let's citroen down is the customer service. I put in an insurance claim as my panaramic roof was hit by something which left a crack. The body shop damaged the windscreen trims and had to order new ones from citroen. That was in September 2024 it is now March so 6 months (inclusive) on they have telephoned to say they're sending them to the body shop. When I complained about how long it had took my complaint was passed on, the following day I got a phone call from citroen and basically was told tough and I won't get any sort of compensation not even as much as a software upgrade for the satnav...which let's be honest wouldn't have cost them anything. Absolute terrible customer service and experience from citroen

I have a Berlingo van 2023. An engine warning light has come, and my local Citroen deals say the earliest I can get a diagnostic check is in FOUR weeks time.

I own a C3 2018 and I have to change an oxygen sensor and I called the dealership to ask the price. After a price double them aftermarket, I asked for the correct part number, because as an owner, I suppose is my right to call de manufacture of my car to get the correct part number. After tried 4 dealership in London (Stellantis) and be in contact 3 times with the customer care (where I spent 1:30 hours) they finally told me that they cannot provide me the part number. Also, the person from parts at Stellantis Wimbledon told me that cannot provide me this part number cause I can buy it somewhere else.
So, if you buy a Citroen here, or you pay the abusive price that they want, or they will force you to get the wrong part number.
This is a monopoly and it’s not possible that as an owner of a Citroen car I cannot have this information from them.
Citroen being Citroen. Buy a Japenes or German car and be happy

We’re do I start I purchased a Citroen C3 had it about 3 years when a malfunction came up which was a known issue to Citroen and it was a wet belt took it to the dealership who was quite good but Citroen refused to pay full of amount of cost and I had to pay £600 towards the repair they had been recalled in France and Germany but not U.K. I decided to change the car for a new C4 don’t know why I didn’t learn my lesson after 2 weeks and whilst on Holiday in Repubic of Ireland I stopped at a garage went to start my car and it came up with engine immobiliser fault I contacted U.K. Citroen assist who was useless in the end I contacted IE assist who was absolutely brilliant and got breakdown straight to me who managed to get the car started but said he couldn’t guarantee this wouldn’t happen again anyway we got home and booked my car into dealership who could not find the fault I left it with them and they had to call Citroen tech any way they released the car only for this to happen again Contacted customer care at Citroen who basically said it’s not there problem car started again and yesterday whilst out shopping same fault again it is a joke o top of all that the RAC took 24 hrs to come out to it to do diagnostics and told me it’s a phantom fault and even the manufactures probably would not find it this occasion called RAC and was told would be 20 mins and just putting the expected time back in the end I cancelled the call left the car were it was and had to pay £40 for a taxi to get me home what a shambles of after sales from the Citroen customer care and rac assist .

WARNING! WARNING! WARNING!
NEVER BUY A CITROEN!!
Where to begin?! I have 5 Citroen vans all less than 4 years old and every one of them has had major issues and you have a battle with warranty to get anything that you are due!
I purchased a new engine block 5 months ago and had it fitted by a reputable independent mechanic. The water pump failed and it went in to Citroen Derby. They identified the issue and said that was covered by warranty and sent it off to be authorised. Two whole weeks and numerous calls from the dealer and myself later, warranty admitted fault and said a new water pump would be issued but I would have to pay £500 for it to be fitted. I went through customer service to ask if this was fair considering they had supplied the engine block with the water pump. A further 3 weeks later I get an email saying the warranty for the vehicle has expired!!?? The engine block is 5 months old and is still in warranty. They have no idea what they are doing! They don not respond to emails for me to explain, the dealer has tried to make contact. I have called over 20 times, kept getting put through then disconnected and was told the case handler would call me back. They never have! I asked for the complaint department number or email address. Apparently they don’t have one ? Their decision goes. I was offering to pay half the fee but no. They still say it’s not in warranty.
Absolute joke of a workforce and joke of a company.

Disappointed, disgusted and I will never buy a Citroen again.

I highly advise against anyone buying one also. The customer service, after care and warranty you think you have isn’t worth the paper it’s written on.

Sticking to Ford’s in the future!
If I could rate this 0 stars I would!!

I have a fleet of Citroen Berlingo's and relays and have a 24 plate Berlingo in the dealers at the moment and they are not prepared to cover a damaged wiring loom which they say was caused by a mouse.
The van is less than 6 months old and the damage is next to the injector plug .I don't how they know this was damaged by a mouse or if it was that it was done in my ownership or where the van was stored. They want £1200 for a loom and can't give me a delivery time only saying they are on back order but could be months.

NOT VERY HAPPY

If you are looking for a van do not look at the Citroen range as they will spend more time parked up waiting to go into a garage than they will be on the road. We have a large Citroen van fleet and any time we have more than 10% off the road waiting between 6 and 14 weeks to go into the garage to fixed. once fixed they usually end up off the road again for the same problem within 6 months. Not only do we have to wait long times to get the vans in for repair or service we are also being asked to drive over 100 miles to take the vans in. Citroen what are you doing!

I have a 2019 citroen c5 which I purchased from cazoo in June 22. Two weeks ago while accelerating to overtake, engine oil pressure failure warning, stop car warning and goes into limp mode( very dangerous!) Car will reset to let me take to local garage, diagnostic reveals it is premature degradation of a wet timing belt causing the oil pressure failure. Onresearch this is a known problem, my car has done 48000 and I have it serviced to meet manufacturers guidelines every year and have invoices with part details since ipurchased and service book has full history. I contacted citroen customer services explained problem as I had seen it may be covered under warranty. They said yes it may be so ling as full service history but needs a diagnostic at main dealer £162.
I was initially told 4-5 week wait but got it booked in 1 week later. I was then told service history insufficient as I did not have invoice for the cazoo service stamp and told I needed to get it I explained this would not be possible as they went into administration in March 24. I contacted customer service again to ask for help and advice. Noone got back to me. When I phoned again I was told nothing they could (or would do). I said I would like to take it further to be told that the only was to take it further was to take them to court!.
So buyer and service history beware. I have owned 2 citroens but never again! It is costing me £2200 in total including diagnostics to repair. Service book is not worth the paper it is written on.

We have had 4 Citroen Relays over the last 6 years, 3 of which which have had catastrophic engine failures resulting in new engines being required for all 3.
On contacting Citroen we were told that there was at least a 12 week wait to get this work completed.
I contacted Citroen customer service and have now been told that as we did not use a main dealer for the new engines they cannot look at our case for compensation.
The customer service team just apologized and said they understood which they clearly do not.
So beware, do not buy one of these vans and stay away from Citroen as the aftercare is atrocious.

New Car collected 30.9.2024. no problem with dealership who have been very helpful
2 faults on it, the bonnet poorly fitted so overhangs on one side and the drivers front headlight is not fixed in properly, with gaps around. Will go into body shop next week. my complaint is that these faults should have been spotted, by citroen, prior to release of a new car to dealership. Phoned main customer service tried to discus the problems and just kept being asked the same question over and over again.

11 years of ownership few faults still original battery and exhaust ok door locking failed at 101000 miles otherwise no issues probably most reliable car I’ve owned and I’ve had 45

Absolutely shocking Customer Service. With a known issue of a C3 timing belt degrading at 38,000 miles, this is not a warranty issue, just normal wear and tear! How on earth is this acceptable? The dealership falls over themselves to get good feedback until there's a problem and then its "computer says no".

Water filled the boot of my c5 contacted citreon complaints thinking they would help ,how wrong I was no help at all ,said go back to the garage I purchased it from . They were also no help in the end part exchanged for another useless ev new citreon that has more problems .no more citreon cars for me . They not bothered abt customers just sales if you get a problem citreon won't help and croxdale citreon are worse than useless still waiting for a part for my brand new car for 3 weeks now are they walking from France with my part ???

Brand new 24 reg car developed 2 faults after just a few month and I have to pay £165 per fault for them to be diagnosed (one is very simple - the climate fans have stopped working) which dealerships have told me I won’t get refunded even if it’s a warranty claim. Citroen customers service said they would look in to it but would be down to the dealership to claim the £165 fee back as part of the warranty claim. Do not buy a new Citroen if the warranty is to go buy. I’ve never experience a service like this and have contacted 2 separate dealerships (including the one I purchased by vehicle from) and they both said the same, pay for diagnose and no refund even if it’s a warranty claim. Makes you wonder if Stellantis group are aware as this just doesn’t seem right.

Not helpful whatsoever. Seems to be a major lack of care and enthusiasm for their customers, nothing I would recommend besides going elsewhere.

So that you have a bit of background, I purchased my DS3 brand new from DS3, the garage where I got it from closed down.

I have a deteriorating wet timing belt. This is a known issue to Citreon. There was a recall for this issue in 2021, but my car was not recalled.

I spoke to the closest Citreon Garage, who was as helpful as they could be. They said that as my car was less than 10 years old and had fewer than 110,000 miles on the clock, I "may" be able to get this repaired under warranty. Happy days, I thought.

I thought wrong. As I wanted to understand why my car wasn't recalled and other questions, I was given the Citreon Customer Care number, which I called, and explained the situation in full.

The person I spoke to told me that unless I had had my car serviced with Citreon, who would have stamped the paperwork? They would need to have invoices from past services and "if" the garage did not use approved Citroen parts, even down to what brand of oil was used, then my warranty would be null and void.

Because I wanted to escalate this further to get a better understanding of what was required (as it made no sense), I was told I couldn't and then the phone was put down on me.

Great Customer Service NOT.

Their warranty isn’t worth the paper it is written on. I bought a van a few weeks ago which has now broken down. They said I couldn’t take it to them as they didn’t have any space to look at it, so I had to take it home. Now they are saying there is a 3 week wait to get it looked at and they may not have the part anyway. And no courtesy car, so now I don’t have a van for work

Just an update on me first review.
We are now 14 weeks without me 11 month old Citroen air cross. Citroen have now made two attempts to re map the ecu and still no further forward.

E for effort
E for experience

And with no apology from Citroen the results speak for themselves!!

If I could score it a minus then I would.
We placed a reservation for a Citroen Space Tourer (all electric) through the motability scheme.
Order was placed in April with an expected delivery date in June, this came and went, next expected delivery date was August again no car. We contacted “customer care” again to receive an email with an expected date in the beginning of this month (Oct ‘24) to be contacted by sales to say they have nothing on their system for this vehicle to be delivered this month.
We’ve had 3 cases opened and closed (by email) with “customer care” blaming the war in Ukraine as a reason for not having parts, I hope for their sake this is true otherwise it’s a disgusting excuse and you would think that with the conflict being ongoing for sometime now that other arrangements for parts would have been made.
Sales have kept in contact (once a month) and claim to be as much in the dark as we are.
If Sales had been honest about the lead times on these vehicles we probably would have gone elsewhere however to estimate a date which they know to be unachievable is misleading.
Customer Care is beyond useless claiming they are unable to see any details about the reservation on their systems and cannot tell us about any company complaint procedures ( I’m starting to believe it’s a lone women working from home somewhere in France!)
If you are considering a motability car through Citroen stay clear!!!!!