Citroën United Kingdom Reviews 

Vehicle has been recalled due to the takata airbag issue. A couple of weeks ago I was told by Citroen Arbury Walsall that they could not get me in until 24th July. The recall is a do not drive recall due to a risk to life. I was told they could not provide me with a courtesy car. I rely on my vehicle for work purposes and am now stuck without a car that I am still paying insurance for. I was advised to contact Citroens actual customer service line who were no use and then Stellantis who batter me back to the dealership. Since then I have been in touch with Justin from Stellantis who after over a week of waiting for further info has contacted me stating further advice has been passed to the dealerships now. I have contacted Citroen Arbury Walsall again and spoke with a male called Lee. I enquired about how my vehicle was going to get to the repair appointment if I have been told it’s not driveable. He basically said I either drive it or I will have to pay for my car to be recovered and taken to them. The vehicle isn’t roadworthy therefore my insurance will be void if I drove this car so Lee from Citroen Arbury is telling me to either break the law of driving without valid insurance or I have to pay recovery costs which are not cheap. I told Lee I am not paying for something that isn’t my fault. He became very rude and said it’s not his fault either and his attitude changed. Poor customer service and I’m now looking at seeking legal advice because this is a joke!

Car has been recalled and put on a stop-drive due to the Takata airbag issue. Haven’t received a letter or anything though, I only know about this because a colleague at work told me about it and advised me to check if my car was affected. If it hasn’t been for that I’d still be driving this death trap now!

Spoke to my local dealer who can’t get me in for over a month to repair the car and will not provide me with a courtesy car in the meantime. When I enquired about this further, they abruptly ended the chat with me.

Tried to speak to a second local dealer who said they’d get back to me and haven’t.

I rang Citroen on their “specialised helpline” for this issue and was on hold for an hour before someone answered. The person couldn’t speak a word of English and didn’t understand what I was saying either. They were of no help - all they said is they’d report the issue to my local dealer. I asked what would happen if nothing got sorted and they said if I keep ringing the helpline they will just keep reporting the issue - they can’t actually do anything.

I emailed Citroen complaining and had no response. I emailed again and was met with an automated response email telling me to ring their “specialised helpline” to deal with the issue, even though I had already said I’d rang them and they were useless. I emailed back reiterating this and have still received no response.

My car cannot be repaired for a month and now I’m without a car - no compensation or courtesy car provided. Citroen are unwilling to speak to you about the issue and you can’t get through to anyone. Will be taking this further, absolutely appalled.

Due to the safety recall for the Takata air bags I'm unable to use my car for 2 month, could be longer as parts are on back order and no courtesy car has been offered.
Citroen, feel free to buy my car back from me as this may prove cheaper than offering a courtesy car and will also offset the lost value we as owners will experience when we come to sell/trade-in.
My car is currently a giant paperweight!

Update (June 2026): More than a year on from the original issue. I did finally get the car sorted. They have now managed to lose personal data including bank details.

However since then my claim for compensation has been badly mishandled. I have been told that most of the promised expenses that we incurred as a result of their poor handling of the recall will not be paid, including public transport costs for my family on trips that would have otherwise been by car. I was originally told that this was reimbursable but have been lied to repeatedly.

AVOID AVOID AVOID

Update (5/8): Still almost no support. Been told I can get a courtesy car but the number I have been told to call does not work. The promised call backs don't happen. Apparently it will be fixed on Friday if they can organise a tow truck. I'm not convinced that this will happen. I will update when I know more.
Shockingly, they are incapable of arranging with the dealers. I have done a ridiculous amount of ringing round on their behalf. Good news is that I am logging my hours and am intending to bill them for their convenience of me self organising this situation.

Update (2/7): Continuing to receive 0 support from customer care and the "dedicated" recall line. Phones are not being picked up and everyone is saying there is nothing they can do. At this point, I would have expected them to have a clear story that they are telling everyone. Instead I'm being told nothing other than it's not their department's responsibility and pushing me onto someone else who says the same thing. Totally open to Citroen contacting me and making this right but not holding my breath!

Original (23/6): Appalling handling of safety issues and customer care.
Car has a stop drive recall for takata air bag scandal - fine, these things happen. Got my letter and stopped driving. At this point everything was professionally mishandled.

I was told misleading information by dealer that it was safe to drive and they couldn't help. Recall line has a consistent 2+ hr wait to then be told there is nothing they can do but provide dealer numbers. The dealers refer you back to the recall number and customer service also will not speak to you about this, only put you through to the recall number. When you do speak to people they are rude and unhelpful and regularly put you on hold then cut you off.

I am keeping exact records of every phone call, every incurred expense and will be raising a claim against Citroen. I was close to purchasing a new car through them as until now I had been happy but due to the lies, rudeness and mishandling of this issue I am going elsewhere.

Untrustworthy, dishonest and unhelpful with zero compassion or problem solving ability.

Disgusting Customer Service – Unsafe Car, No Help for Months

If I could give zero stars, I would. I’ve been left without a car for over two months due to a safety-critical airbag recall on my Citroën DS3 (Takata recall). I’ve been told the car is unsafe to drive and must remain off the road — yet repairs aren’t expected until September 2025.

I’m 21 years old, pay £240 a month in insurance, and was told to hire a car — despite the fact that I’m not eligible to rent one because of my age. I’ve now had three separate conversations with Stellantis, and every time I’m fobbed off. When I sent a detailed complaint to Citroën, I got a generic response telling me to call the same number I’ve already tried multiple times.

I help care for my grandmother who has Alzheimer’s and this has massively affected my ability to support her. Citroën has offered no courtesy car, no compensation, no solution — just scripted responses and deflection.

This is not just poor service — it’s a total failure of responsibility for a safety recall they are legally and ethically obligated to resolve. They are leaving vulnerable customers in impossible situations.

Avoid this company. Their attitude towards customer safety and welfare is disgraceful.

Letter received regarding the airbag issue, told to stop driving, no courtesy car, over a months wait to be fixed. Dedicated line 2 hours waiting to answer and I get through to someone who could barely speak english and who could provide no help other than to provide the website address of a dealer. Shocking, can see this being a big claims problem for Citroen with how this is being dealt with, Martin Lewis get on it

Shocking customer service, airbag recall car not getting done until 23rd July buy i need a car for work etc, tried the special line for this to enquire about courtesy car for 2 and a half hours waiting to be told no we don't deal with that, so I call xireon stellantis whoever they are and they say no that special number should of dealt with it and giggles so I now have to go back to the phone for God knows how long, and 1 of the women I spoke to at citreon customer service was so ride just so said no can't help you bye and hung up 😡

The Citroen "helpline" is a joke. Call the number, sat on hold for 22 minutes without being answered. For 18 of those minutes the repeat message said "your call with be answered in under a minute". WRONG

3 year so called warranty on a Citroen C3 diesel but heh ho not the battery only 2 years.Not advertised so new battery only £300 + fitted!!Must be the worst warranty on any UK supplied car now.

Would have gave 0 stars if it was allowed. Have got a new van with 28k miles on full service history. Broke down and our garage advised that there may be an issue with the turbo and engine which would be under warranty. Called Citroen who couldn't get an appointment for over 3 months anywhere in the uk. During this time our garage looked further into the issue and diagnosed the vehicle as having a bottom knock. Eventually got vehicle into a dealership who advised new engine and sent all our service history over to Citroen. Despite calling Citroen uk every few days you get answered by a call centre abroad who cannot help or advise on the progress or promise to call back and never do. Phoned the dealership again who advise warranty has been rejected for some reason. called back Citroen who again advised they cant see anything on the system. It has now been over 3 months and the vehicle has been sitting for 3 weeks at the dealership with no communication or update on getting the repair done. My business is suffering due to loss of earnings and I would never ever get another Citroen again. I will be prepared to take them to the ombudsman and then court to recoup getting this vehicle repaired. A simple google search shows bottom knock issues with thousands of Citroen relay vans so AVOID AVOID AVOID! Will be going to the press to let the public know their shocking services and timescales to fix their poorly vehicles with major issues. Vehicle reg is MT23UPZ if anyone from Citroen see's this and wants to actually get in touch to resolve.

I thought going through the trusted garages was the way to go… doh!
Was given a QR code for more information on my recent calm belt replacement.
This told me that my car was a 1.2, petrol replacement. My car is a 1.6 diesel engine. And was conveniently over charged! Very misleading and very concerning to the customer! Would not recommend!!!!

After my 5 year old fully serviced burlingo engine failed without any warning.
5000 repair .
Followed by multiple sensor failures.
Took to citroen dealer who charged me 450 for an overload fault 600 for a pressure sensor in the dpf.
Overload sensor faulted straight away , took it back to citroen dealer and they charged me another 450 for the overload fault total 900 for an overload fault.
THANKS CITROEN !

Dire customer care from Citroen
Turbo adblue and cat converter failed At 68000 miles
Customer care involved they were a waste of time
Stellantis Citroen failed to repair the fault on 3 occasions they had my vehicle for a total of 49 days
Customer care phoned me once I had to keep ringing them to chase the delay
Would not contribute to the cost of the repairs
Spoticar warranty would not cover the cat replacement despite the fact that the faulty turbo probably cause the cat to fail
Spoticar warranty is terrible
Will never buy a Citroen again
All my previous Ford diesel have all done upwards of 100000 miles with no problems
Terrible customer care

Don't ever buy citroen relay it's rubish?my van only 2 years old still under warranty the ecu is faulty they refused to cover under warranty cheap quilty poor customer service 0 recommend

I have a 3 year old Citroen C3 which I bought from new and wanted to update the maps just before the contract was due for renewal. I entered my VIN number in the Citroen map update screen and it informed me I needed to update the infotainment screen prior to updating the maps. I downloaded the updates but asked my dealer, Budgen in Shrewsbury. They refused to carry this out in case they encountered any problems. They advised me to do it myself and if it didn't work to contact Citroen Customer care who would then authorise the garage to do the work as a recall. After complaining to Citroen that the garage refused to do the update I did the update myself and it failed.
Lia at Customer Services (complaints) would not accept that the update had failed and said I could take it to dealer in Telford instead. I said there was no point as the update failed saying it was incompatible with the hardware. Not only that the infotainment system and map version reset to the factory setting wiping out all the intermediate updates made.
Lia refused to provide an explanation and just kept saying I can either do the updates myself or go to Telford. She said it wasn't essential that the updates were carried out and should probably wait a couple of months! I have paid for these updates as part of the original purchase price and she offered no compensation when I requested this and just kept repeating what she was allowed to say - it was like talking to a brick wall refusing to address the situation I had presented her.

Talking to Lia was very stressful, she seemed to have no desire to solve the problem but just wanted to fob me off.

Also, the Budgen dealer in Shrewsbury had said that trying to update the infotainment in some instances had resulted in the car being immobilised, which is why they would not help me.
As a result I have cancelled the 5 year service plan with Budgen in Shrewsbury and will never buy another Citroen.
Prior to this experience I was thinking of replacing our main car in due course with one of the larger Citroens as I really like the comfortable ride, engine, gearbox and safety features we have on the C3 ShinePlus.

Stay away from PSA / Stellantis group vehicles. I have a Citroën Dispatch 1.5 BlueHDi. The cam chain snapped. They also didn’t mention that it needed to be replaced. A brand this fragile and low-quality is unacceptable. The dashboard lights up like a Christmas tree. Meanwhile, my friends who own VW or Mercedes vehicles, even though they’ve driven more miles than I have, use them without any issues. The finance companies of these brands are also absolutely unhelpful. Stellantis group sales are dropping day by day. Even Trump imposed tariffs on them. I sincerely wish for them to go bankrupt soon. I can't even begin to describe the financial and emotional damage their vehicle has caused me. I’m sick of your cars made out of garbage.

Update
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The loss for 2025 is 22.2 billion euros(Stellantis Group). I celebrated at home. May the curse of everyone whose life you have financially ruined fall upon you.

Be careful before buying a car from here!
We purchased our c4 cactus from here 7 years ago. We have had 2 recalls for faults on the car and We have a full service history with our local garage. We've just found out that it has failed its Mot on emissions due to the wet belt damaging the engine. This should have been flagged on the 2nd recall 2 years ago, but because we didn't have a full citroen service schedule they weren't obligated to inform us of this. We are now left with a 7 year old car with less than 60000 miles. Tried to ring the dealer this morning and no one has bothered to call me back and the Citroens customer complaints line is dreadful.

case number 07553464

annek dealt with us.

I hope people read this and don't make the same mistake we did.

In the past 14 months, I have owned an Citroën ami that I purchased new from Citroën. Despite having less than 2000 miles on the vehicle, I have encountered numerous issues from the very beginning that have yet to be resolved. Despite numerous visits to Citroën, the problems persist, including various water leaks that have penetrated the car, necessitating additional visits to Citroën. Unfortunately, despite these repeated attempts, the issues remain unresolved, and even on my most recent visit, Citroën refused to take the car for repairs. As a result, the customer service representative offered to repurchase the car for £2000.
One word - APPALLING-
Not worth 1 star ⭐️

Ordered new berlingo from coventry citreon showroom, when arrived it was XTR at handover was not told it had no sat nav with out mobile phone ( not everyone has one) ,went to several places to set up screen to no avail, we shouldn't have to pay over £110 to get screen to work no manual was provided to show working of all aspects of car went back to dealer 3 times for help with non forthcoming, had three citreon before possibly never again

My C3 aircross, not yet 5 years old, with only 23000 miles on clock has a fault with manual gearbox. Works fine up to 4th gear, but 5th and six missing. Gear stick goes in but no drive, found out on motorway, lucky not hit by trucks. No warning light. Local dealer quoted £6000 for new gear box, not much short of value! Hoping gearbox specialist can fix at reasonable price.
Irony is I have just bought a C3 aircross for wife! Regretting it now.