Citroën United Kingdom Reviews 

Like many others, I am here due to the stop driving recall notice. Car is booked in for the first week of August but what am I supposed to do until then? Travel to work is now 2+ hours on public transport at a cost of £25 per day (as well as the inconvenience of having to leave an hour and a half earlier in the morning).
This whole situation stinks! Every time I ring the customer service line to speak to an agent I get put on hold after requesting a loan car then the agent hangs up after 5 minutes. Have Citroen told their customer service line to actively do this? I now fear that I will face disciplinary action at work as I will struggle to afford public transport.

Extremely poor from Citroen here. No plan for this and no directive given to their customer service departments.

I’ve been on and off the phone all day trying to arrange an appointment to have the airbag changed as I’ve received this awful letter saying to stop driving my vehicle.My first call was to my nearest garage only to be told they did not have the part ,so I’ve rang various Citroen dealers and customer who was so very rude to me then I rang another number who left me on hold and never answered then another number where no one answered at all !Can anyone help me PLEASE?

The same issue as everyone else. Stop drive recall, no parts available for the next 3 months at least and I'm now unable to get to work or take my children to school. The best they could offer is £22 a day towards a hire car which I would have to pay for out of my own pocket until the repairs are done, besides not being able to afford it, that wouldn't even cover the cost per day if I could find one for that length of time. Absolutely disgusting from Citroën, courtesy cars should be provided to everyone affected

Like thousands of others my car is on a stop drive re call. The dedicated recall line before it went viral was unobtainable, no email address for contact. The dedicated recall line your on hold for hours and no answer. Absolutely disgusting for a problem known about for years. A staggering of recalls could have been managed years ago but no it’s this mess. I hope Citroen goes down the drain you do not deserve customers.

Appalling behaviour the customer service is not very helpful with the airbag situation!
Not very concerned with there customers!

I had a letter on the 30th of june saying air bag fault saying stop driving the car immediatly so i have no car to drive now thanks to citroen.I then registared my car online waiting for someone to call me no one has contacted me at all.So i decided to call the help line i had to wait an hour and a half for someone to answer to me someone in albania couldnt really under stand what i was saying.I dont have time to keep calling them .So i am on my 4th call now.1st call they dont have any information what is happening.2nd call i ask for a hire car they told me they have informed citroen i am top priority because i need a car to travel and goto work.They said the garage i booked my self into will have the information about my courtesy car next day.So i called the garage they dont even know what i am talking about.So for the 3rd time i called them again.Waited another 1hr 30 mins until someone answered and mentioned a courtesy car to this agent he says we are not doing courtesy cars.So now i am waiting on phone 5th time as i got cut off after 30mins this morning 07/07/25 still waiting now 26 mins .And another thing my car needs mot before 18/07/25 what do i do if icant drive the car and will be fined if stopped by police £2500 fine.None of this is acceptable its so frustrating.How do i get my car to the garage if i cant drive it what a mess this all is.

I have a ds3 told not to drive tried to get my airbags fitted 3 weeks ago no airbags now I got to wait till August to have then done they closed the citroen dealer in nottingham a couple weeks before all this happened they should of kept it open and help get people's airbags fitted citroen have dealt very badly with this issue and I will never buy another citroen car again they don't care lots of people could of had there cars done by now and back on the road if we weren't limited to were we have to have them done they should be doing everything they can to get us all back on the road safe we have bills to pay hospital appointments etc but they don't care I wouldn't give them 1 point I'm degusted at the way we have all been treated

My car is a c3, got a letter saying there is a “ stop driving warning” due to the airbag problem right now. I called to get it booked in and was told 2-3 weeks. I work 7 miles away from home and work hours that make public transport impossible to use. No courtesy car offered, my insurance can’t provide one as it hasn’t been involved in an accident. My local garage told me to ask my insurance for one, it’s absolutely ridiculous, you cannot just recall thousands of vehicles and not provide compensation or help for the time we cannot use our cars! Disgusting.

Car broke down due to a known timing chain issue a month ago and I was advised by a Citroen dealer which garage to take it to so the repair can potentially be covered under warranty. Car has been diagnosed and possibly needs a new engine. Turns out garage isn’t Citroen approved and they want me to pay to have it recovered to their approved garage for diagnostics which they can do in 3-4 weeks time. In the mean time I have to pay out of my own pocket for hire car with no guarantee on what will be covered by warranty. Have attempted to contact customer care who hung up on me when I said it sounded like they were prioritising the airbag recall. The lady on the phone told me they’re not before hanging up. Went into Telford Citroen in Carlisle the next day to be told they are prioritising airbag recall customers! Most unhelpful customer service I’ve ever come across. Constantly being told to speak to someone in customer care and being given wrong or unhelpful advice when taking to Citroen approved dealers

today!!!! Urgent safety recall!!!! Told not to drive car!!!! Told insurance won't cover!!!!! Booked with local Citroen Dealer & told estimated fix is DECEMBER!?!?!?!? HOW THE HELL
AM I MEANT TO GET TO WORK & WILL STILL NEED TO PAY FOR INSURANCE!! CONTRACT IT OUT TO AA OR THE LIKES TO FIX OR PROVIDE COURTESY CAR!!!! CITROEN ARE USELESS!!!!!

Case Reference: 07383288

I contacted Citroën UK Customer Support regarding a serious issue: a dealership had added extra work to my ë-Berlingo’s second scheduled service—work I had not requested or agreed to. I specifically asked for the standard second service as outlined by the manufacturer, yet additional tasks like a brake fluid change were silently added and included in the price I was quoted.

When I contacted Citroën Customer Support, I expected them to engage with the core issue of lack of transparency and informed consent. Instead, they repeatedly missed the point entirely. In fact, they replied to me three separate times with answers that had nothing to do with my actual enquiry. I had to correct them multiple times before they finally took the time to actually read what I was raising.

When they spoke with the dealer about my complaint, they didn’t challenge any of the concerns I raised—they simply parroted back what the dealer told them, without scrutiny or independent judgement. It was clear that they had not understood the difference between recommended and required work for warranty purposes, nor the importance of obtaining customer consent for optional items.

No clarification of the complaint procedure. No acknowledgment that the issue was about lack of transparency and informed consent—not what’s technically recommended at two years. No follow-up, no accountability, and no real effort to resolve the issue.

Worse still, when I asked about the formal complaints procedure, the support agent hung up on me. This is completely unacceptable. Under Motor Ombudsman guidelines, they are required to provide a clear complaints process and refer customers when internal resolution fails. They failed to do either.

To summarise:
* No understanding of basic warranty vs optional work distinctions
* Responded multiple times to points I never raised
* Showed no independent review of dealer behaviour
* Hung up the phone when asked about escalation
* Failed to provide a complaints procedure, in clear breach of industry standards

This was not just poor customer service—it was disconnected, dismissive, and unprofessional. If you have an issue with a Citroën dealership, do not expect Citroën UK to support you. Their role seems to be to protect the brand, not to ensure customers are treated fairly or legally.

I have received two letters now about the Citroen Tamara airbag recall with an urgent request to stop driving. I have requested twice for my local garage to have these replaced and am informed there are no parts and to contact again mid July! There is no contact on the letter from Citroen on who to contact to address this system safety flaw. It appears Citroen are covering their backs by urging customers to stop driving, but they must clearly know garages are unable to fix this error due to a supply delay. It’s unacceptable to expect drivers to stop using their cars for months! Citroën please resolve this matter and take responsibility!

This Company is a disgrace. Citroen have told us do NOT drive the car under any circumstances due to faulty airbags .

Tried for 4 days to get through on the helpline no one answering, rang customer service about a courtesy car as we are disabled & was told they couldn't help us!! So what are they actually there for .

No appointments to fit new airbags until September, so at this point we are 2 disabled people ( there will be many more im sure) who cannot get out.

Been told they don't know what, if any, expenses will be covered & we should expect to be slightly inconvenienced! It's a lot more than that,
We are struggling to go to the drs, hospital appointments & food shopping.
You have taken away our independence.
Shame on you!

Do Not buy a Citreon, I will NEVER again. I have seen online how long its taking customers to get their airbags booked in for replacement, appalling. However, I can't even get through to the 0800 917 9285 number provided on my STOP DRIVING ALERT. I have been trying all day, and I mean ALL DAY. I am on hold each time for 1 hour 3 mins then I get hung up on EVERY TIME

Recalled vehicle for over one month without any hopes of alternative transportation in the meanwhile. Their customer service is being bombarded by everyone and no one is going to get any help

Recalled my viechle, called northampton citroen on the 11.06.25. No parts available and told to try in two weeks. Today I've received a recall explaining that I need to stop driving the car. Eventually booked in on the 07.08.25. You are unable to get through to citroen uk. They don't answer and no live chat available. No courtesy car offered and I have to drive....so unfortunately I will have to take my life in my hands and if anything happens please prosecute citroen. You company should be ashamed of yourselves and Christopher Woolsey should resign. Citrien do not reply to trust pilot as they don't care about customers

Unlike the other reviews I'm reading I can't even get my car booked in for the airbag recall (takata). I used the online automated form and the that got so far and said undergoing site maintenance. On repeat attempts it says I've been registered.... a 2 hour queued phone call later and the woman put me on hold to check my situation and the after maybe 5 mins on hold the phone hung up. Amazing how often this happens.

Recalled my viechle, called northampton citroen on the 11.06.25. No parts available and told to try in two weeks. Today I've received a recall explaining that I need to stop driving the car. Eventually booked in on the 07.08.25. You are unable to get through to citroen uk. They don't answer and no live chat available. No courtesy car offered and I have to drive....so unfortunately I will have to take my life in my hands and if anything happens please prosecute citroen. You company should be ashamed of yourselves and Christopher Woolsey should resign. Citrien do not reply to trust pilot as they don't care about customers

I can only warn others not to buy any vehicle by Stellantis now. Cannot get airbag changed until October! No details of how I can get the car to the dealer with a stop drive on it. No details of what expenses can be claimed or how to claim. Not offering compensation. Cannot get an earlier appointment via another company. Stellantis have multiple brands, so why can't they get the other brands garages to change the Citroen airbags? This is the first Citroen I have owned, and it will be the last. I was looking at an e-C3 in the future, but it is hardly wise to buy from a company with customer service like this!

Got a letter for recall. Booked it in for a months time. No loan car or hire car has been offered despite numerous attempts. The people for the recall centre line are rude and ended the call this evening as soon as 6pm came. Car is used everyday and every weekend to travel 2hours to see my children and family! Can’t do that and cannot afford the £96 it will cost in train journeys. Absolutely unacceptable and disgusting behaviour and service. To do a recall and not even offer a car in replacement is beyond a joke. Have gone to the press about all this as it’s no organisation and no one knows anything.