Clearance XL® Reviews 

I ordered the Prime Mystery Box from Clarence XL for my son last Monday, paid a little extra for the 1 to 5 days delivery serve hoping it would arrive relatively quickly. I was seriously impressed! By Friday, the parcel was delivered safe and sound by DPD.
The communication throughout the process was fantastic. I received an email from Clarence XL confirming when my order was completed, followed swiftly by another notification letting me know DPD had collected the parcel. DPD then kept me updated with tracking information right up until it arrived at my door. It takes the stress out of waiting for a delivery when you know exactly what's happening.
As for the mystery box itself, my son was thrilled! It contained a good selection of Prime drinks. If I had one tiny suggestion, perhaps a slightly wider range of different flavours could be included in future boxes, but hey, that's the whole point of a mystery box – the surprise element! You don't know exactly what you're getting, and that's part of the fun.
Overall, I'm very satisfied with the entire experience. Great product, excellent communication, and super speedy delivery. Highly recommended!

Good service, but overpriced, only worth it because I obtained an extra discount via another website.

Useless, 43 days and still no delivery. Received after 50 days and threw 90% in the bin as completely moldy, use by date doesn't mean products last forever, cakes 9 months past useby date, this cannot be legal to sell moldy items, reported to trading standards

Shocking!! 😯
shame I had to leave 1 star.
2 months we waited for our mystery parcel and it definitely wasn't worth the money we have chucked half of it away.
They don't answer you or respond to messages. We thought the items might be a few weeks or months out of date majority of the items were were up to 3 years out of date 😬 customer service is absolutely non existent. AVOID!!!!

I've had no problem with the clearance xl uk.
I have had 2 mystery box and a cake mystery box also.
I've found a few things in the boxes that are from 1.1.24 and its still edible 😋
The amount of grocery in the boxes is amazing...
Please be mindful of best before dates is not use buy so everything is fine thanks you for your website and I have even told my family about it too...

Gave one star as I can’t give zero . What a rip off. Had a sauce sachet you get free classes as an item . Best before maybe but not 2 years when it’s brown . Anyone trying to save money or struggling don’t go anywere near as u will be highly disgusted .

Disgusting, most of my items are 3 years out of date, mouldy and not edible.
Can’t get anyone on the phone, ripping off people who are trying to save money by wasting it!

Avoid these CON ARTISTS!
Paid extra for 1-5 days delivery. Still waiting 2 weeks later!!
Don't answer emails either.
CLOWNS.

REPLY;
Yes, eventually it was delivered!
Took 3 weeks.
Your reply is 5 weeks later!!
The contents was a big
disappointment too. Obviously I wasn't expecting anything less so you didn't let me me down in that respect so the review is well deserved.

Still waiting for my delivery from 21 Jan emailed twice but no response can't find a phone number on their website and now the emails have been sent back as not received have they gone bust took the money out of my account on 22 jan

Ordered about a week ago and was given the faster delivery for free. Delivered by a decent courier (not Evri) and everything was packed carefully. Bargain prices for literally a month's worth of snacks for 30 pounds. Literally the best company for BBE items and very polite on social media too. Highly recommended.

Do not buy from this company, this poor lady emailed the asking about her order, granted she was getting frustrated her order still hadn't been received and her messages were a little odd about sending police but this company decided to post her messages and mock her and release her image from the chat they had and again was absolutely mocking her. I called them out on it and said surely they are breaching her confidentiality rights by including her Facebook image in the chats and said shame on them for mocking someone. They then responded with the weirdest and probably most rude response I have ever had from a company. They said "behave yourself, I'd be more embarrassed about your morals and thinking this post was aimed at the wording and not it's content. You know where the unfollow button is bye bye" not sure how my morals come into it when your mocking her. Literally zero sense. Avoid this company at all cost as they mock their customers publicly.

Their response to me makes zero sense! What planet is this company on?

Wish I didn’t have to leave any star but what can I say. This has been the worst customer experience I have EVER had. I waited 27 days before receiving my items. 35 items missing. I have Phoned, Emailed and sent website chats with no answer to any of them. I did receive a feedback request so I thought I would oblige. Do yourselves a favour and give these people a wide berth. I tried calling them just before writing this and lo and behold they picked up the phone but slammed it down again immediately. So I repeated this numerous times with the same result. I have no more words to describe my experience except…just don’t.

I'd give minus 10stars if I could. I placed an order on the 15th January, using their 7-30 day delivery option, now generally if they packaged your item within a couple of days, no matter which courier service used, deliveries normally take 7 days at most, bare in mind that these items are already in stock and their warehouse is no more than an hour away from me. However I have only just received my delivery today 25/01/2025 , 41 days later!

The other issue is, they do not answer their telephones, they do not reply to any message sent via their contact from, emails sent, or complaints form, so customer service is non-existent! Which after reading the feedback left on here for them is a common problem.

Take into consideration the nature of their products and the short or out of date items, receiving your order 41 days after ordering is shocking! Now I always thought that when using slower postage option, you were relying on the courier service speed, but in this case they obviously put you to the back of the queue until they get a slack moment, then decide it’s okay to send. There are other simiiar companies that I have used and always have received my orders within 7-9 days, so I will never use this company again.

Even worse is their excuse on Trustpilot is “Clearance XL has removed all ties with Trustpilot” like that excuses them from any negative feedback! And customers feedback does not matter one bit!. TAKE RESPONSIBILTY CLEARANCEXL!

Very disappointed. Selling items with a best before dates expired should be fit for purpose. Well majority of my order is would not even donate to a food bank it was bad. Mayonnaise nearly 2years out of date. Something like that should not be given in these boxes due to the ingrediant. Will not be buying again and will not recommend

Got a box delivered Thursday for first time absolutely disappointing. It was basically a box for the bin. Not one thing in date and an awful selection of cakes that no one would even want. Complete waste of money. I have emailed heard no response. I have asked for the box to be collected and refunded.

Ordered a clearance box of mystery cakes i have to say although i personally didn't find it value for money all the cakes are WELL past their expiry dates sept 24 oct 24 although I guess they are edible (barley) but most of the items were extremely dry, I get your buying past best before dates but 2 moths past, the quality isn't there at all, spend your money at your local market when you can find much comparable prices and better dates, all my Clearance XL order whent in the bin

My parcel arrived damaged, broken glass everywhere and items inside spoilt. Some items came out ok after washing off the glass. The "customer service" has been worse than non existent with staff taunting about supposedly not receiving emails even when I provide a clear screenshot of the date and time of the email. ABSOLUTE CON. Goes completely against consumer rights to have damaged items replaced. THIS IS A CON AND WONT SAVE YOU MONEY.

Do not buy from them. I ordered on the 16th October then received a message Monday to say how did I enjoy my order, well I haven't had it yet so I haven't enjoyed anything. Even tho it states my order has been completed, you can't get intouch with anyone, no phone call, no call back , no on line message reply & I've sent 5 emails with no answer.
I have had things off them before but thus is a joke. And to make it worse there are so many pop ups on the sight that accidentally thinking I was still on there page my bank got hacked for £82 lucky my bank saw it & stopped the payment but then had to mess getting a new card. It's an absolute joke !

Bought the 3.50 deal off Wowcher, cost me another £13.99 plus delivery not bad to recieve aload of kids book and daft books I will never read such a waste of money! Says they retail £65 which is absolute rubbish! One book is completely damaged! Will never buy from here again!

PLEASE DON'T WASTE YOUR MONEY
Placed an order for a mystery box a month ago. Had an email confirming but a whole month later the order still shows at pending. I have tried several times to contact them and no response. Rip off!
Update...I opened a case with PayPal and then magically the box did turn up.
So 39 days after ordering placed. It was a large box but I'd say 95% of it was totally unusable. Several items were damaged and open because of poor packing. Open crackers, squashed jellys that had no colour left. Blackcurrant flavour peanut butter that was open and had leaked everywhere.
Most items were well over a year out of date, some discoloured. The rest were just the worst flavours of stuff that shops just wouldn't be able to sell. Squash that was discoloured and flavours like sour apple or cucumber and lime. Squashed cakes that were 6 months out of date.
No response to emails or messages except through the PayPal complaint.
Absolute sham and a rip off