Clearance XL® Reviews 

I have used clearance xl for many years and always been pleased with the service
They provide excellent value for money

Fast shipping, all good.

Ordered twice. On both occasions items have been missing and the company have failed to address their failures. The products that were received have also been of significantly lower quality than those you can buy from other companies with a similar business model. Won't be using this company again, and would strongly suggest that others also avoid them.

The number of negative reviews left here is clearly indicative of a problem at ClearanceXL that needs addressing properly, rather than all of the passive aggressive responses they manage to post here. It's interesting to see that Trustpilot says negative reviews here receive a response within two weeks, and yet multiple emails and contact form correspondence to ClearanceXL by customers is completely ignored.

Absolutely shocking, ordered the mystery cake box and some of these cakes are a full year out of date 🤢🤢

IN57334 order number

One of the swiss rolls had Aug 24 as it's best before!!! Pretty much a year out of date. The rest were Jan 25 and April 25.

Avoid this scammer company sending mayonnaise which exp 2023, and 2 whole creates of a year out of date tonic water, they need to be closed down by the health department, they are abhorrent, where is my refund you?? If you want food poisoning then by all means order from them if not then avoid AVOID AVOID.

Only really used them to get a box of food because Wowcher had a deal on.
I paid for next day delivery so I’d get it quicker than the weeks on end wait.
When it hit 3pm the day of supposed delivery I hadn’t heard anything from them or the company delivering the parcel so I called them the phone kept ringing out, I emailed no reply, I messaged them on Facebook again no reply, so I commented on a post they had posted and they said they would look into it and get back to me they didn’t get back to me at all. Anyway 5days later I get an email from DPD saying they will deliver my parcel tomorrow, 6days after I placed the order 4days after I was meant to get my order and I paid delivery to get it on that certain date.
The contents of the box was okay ish, a lot of brands I hadn’t heard of but will be giving a go as no choice but to, some bits we won’t use so will have to find someone who will take them. A couple of jelly’s were broken when arrived. It was well packaged.
I probably won’t be using them again mainly because I paid for a certain delivery date and it was days past that I got my parcel and there communication with there consumer is non existent.

All good. Paid for next day delivery and it arrived on time and well packed.

2 orders 1 took 6 weeks
up garded and paid extra for delivery
Just a smashed mess .
Not sure if they have any clue re packing or if they are just hopless. Ended up having to get a refund through Paypal
Never Never again

My package was apparently damaged in transit and was sent back, a month later despite many emails I have not received a reply or replacement package

I didn’t receive ANY confirmation of my order. I emailed but no reply. I did receive my order SIX WEEKS after I placed the order. The only communication I had in that time was from the delivery company.
AVOID.
My invoice number is IN57018

Not recieved delivery or communication.
I have ordered £30 worth of food and drinks and never recieved the parcel. Also emailed 3x and not had a single response. PayPal took the money and from clearance xl never recieved a single email regarding my delivery or when I should expect this. Been over a month since payment.

I placed an order on 17th April. On the 22nd May I received an email to let me know that my ordeer was complete and would be passed to DPD for delivery.
On the 28th May I received a delivery which was correctly addressed but the contents and the invoice were for another customer.
I accept that delays happen and that mistakes are made but what is unacceptable is the lack of customer service. I have sent emails asking how to resolve this and I have tried the chat line on numerous occasions but these are all ignored.
I am now left with a box of items which I did not order and do not want and I have given up on receiving my actual order!
My original order number is IN56819 if anyone from Clearance can help.
I had an email from Clearance on the 31st May asking for a review of the items. This email quoted order number IN56819. I replied to this email on the same day. I have messaged you using the "contact us" key and used the chat facility on numerous occasions and these can still be seen when I sign in to my account. Carol Wall
The order I have received is IN56810

I have provided more details as requested but 10 days later I still have no answer. I have a box full of someone elses goods and I suspect they have mine. Please offer some support.

Ordered on 2nd May, 1 month later and order still 'In Progress' no replies to email or customer service 'live chat' on the website. Didn't think you could get away with this anymore. Absolutely crazy

Edited 11/6 as not sure how to write a reply.

Yes order received over 30 days from ordering. Still no reason given as to why emails and ‘live chat’ on the website appear to just be completely ignored.

1 product missing from my order. No reply from customer service yet, 2 days after I flagged, which is no surprise.

Update 11/6:

My name is not 'Tom' as per your reply...

I replied to your CS email : "We would very much appreciate any feedback you might have regarding our general service, simply reply to this email and share your thoughts with us." on Monday 9/6 at 10.10am.

The order was despatched 4th June after I ordered 2nd May. None of the above is untrue or misleading.

First time using this company, great products very well packaged, customer service is excellent. Will buy from again

I ordered the mystery box and have waited over the 30 days maximum for delivery and had all emails ignored and still not received what I paid for !!

Absolutely awful! Took ages to come and some of it is over 6 months out of date and mouldy. I would advise everyone to stay well clear. Absolutely appalling. Should noy be legal.

If there was a zero star i would use it absolutely disgusted with this company mystery box priced at £29 my sister bought these off wowcher don’t know what she paid but when you use the voucher i still ended up paying £14 for it to arrive today and every single item is out of date some by 5 months would never ever order from here again

Absolutely furious with Clearance XL. I placed an order on the 17th of March and paid for the 7–30 day delivery. It's now well past that window, and not only have my items still not arrived, but the company has completely ghosted me. No updates, no replies to my messages—nothing.

This is disgraceful customer service. They were quick to take my money but have shown zero responsibility or professionalism since. It feels like I've been scammed. At this point, I wouldn’t trust them to deliver a paperclip, let alone an actual order.

Avoid this company at all costs. I’ve never dealt with such a shoddy, unreliable operation in all my years of online shopping. If you value your time, money, and sanity, steer well clear of Clearance XL.

Products not delivered and when you try and make contact no one comes back to you. Do Not Buy from this company its a rip off and you'll end up like me having to claim off your credit card company for your money back.