Lately I have reviewed institutions like clear check like many others who have failed to reach the reality of their services. I was wrong to jump to such a conclusion and I’m retracting everything I s... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Most efficient service from Ben Cooper (ticket number 3361495). Such a prompt reply. Best service I’ve had for a company where I requested a cancellation which! He also provided an explanation. Thank... Toon meer
Bedrijf heeft geantwoord
I Clearcheck for a DBS check but due to lack of clarity on the site, I paid for a service I do not require. I have tried to contact them numerous times as a matter of urgency for a refund but find thi... Toon meer
Bedrijf heeft geantwoord
I had an excellent experience with Clear Check today. I accidentally reached out regarding an issue that was actually my own mistake, but the representative, Aakriti was incredibly kind, polite, and s... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
DBS checks are in place to stop unsuitable people from working with children or vulnerable people. Speak to one of our team and apply for your DBS check now
Contactgegevens
27 OLD GLOUCESTER STREET, WC1N 3AX, London, Verenigd Koninkrijk
- support@clearcheck.co.uk
- www.clearcheck.co.uk
3,5
Gemiddeld
4K reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 99% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Very unhappy with service
Very unhappy with service, feel like this is a scam. I have messaged multiple times and no response. Aakriti Was happy to assist me when requesting more money, however when asking why the process is taking so long and why I have paid over £115 for a basic DBS when I clearly wanted enhanced and believed I was applying for a enhanced she of he hasn’t responded. Shocking and fraudulent
15 juli 2026
Review zonder uitnodiging
Antwoord van Clear Check
Hi Natasha, thanks for sharing your feedback. We’d really like to look into this for you, but we haven’t been able to locate your application yet. If you can reply to the Trustpilot information request with your details, we’ll be able to find your application and understand what’s happened.
Just avoid it
Just avoid it. There are hidden costs at every step.
18 juli 2026
Review zonder uitnodiging
Antwoord van Clear Check
Hi Kirill, thank you for providing those details. I’m sorry to hear this hasn’t matched your expectations. A member of our support team will contact you shortly to help and go through everything with you.
Terrible - still waiting for a response. Been trying to get in touch for two…
Been trying to get in touch for two days. No response, tge pricing is terrible, they keep charging you at each stage. Would avoid.
17 juli 2026
Review zonder uitnodiging
Antwoord van Clear Check
Hi Kiren, thank you for providing those details. I’m sorry you’ve had such a difficult time getting through, and I understand how frustrating that feels. A member of our support team will contact you shortly to help and make sure this gets sorted.
Charmaine was very helpful...
Charmaine was very helpful in sorting out some discrepancies in my application... I appreciate the support on that.
14 juli 2026
Review zonder uitnodiging
Antwoord van Clear Check
Hi Bertie, thank you for your feedback. Charmaine will be pleased to hear this. We’re glad she could sort out the discrepancies in your application and provide the support you needed.
Aakriti has been very efficient
Aakriti has been very efficient. Very polite, clear and concise service.
Many tasks can be frustrating online, but I’ve been very impressed by the service
17 juli 2026
Review zonder uitnodiging
Antwoord van Clear Check
Hi Gemma, thank you so much for your kind words. Aakriti will be delighted to hear this. We’re really glad the experience felt smooth rather than frustrating, and we appreciate you taking the time to share your feedback.
Beware
Keeps taking £8,00 my that from my credit card account despite me making it clear that I wanted a one off check which I paid £85 for . Beware
Impossible to cancel on their website
16 juli 2026
Review zonder uitnodiging
Antwoord van Clear Check
Hi Dave, thanks for your review. As we haven’t received a response to our Trustpilot information request, we’re currently unable to assist without your application details. If you still need help, please reply to that request or email our support team directly at support@clearcheck.co.uk so we can look into this for you.
Avoid 3 month and check is not done I…
Avoid 3 month and check is not done I paid for fast track and then they subscribe you for some kind of service what you not even use. scammers
15 juli 2026
Review zonder uitnodiging
Antwoord van Clear Check
Hi Arnis, thank you for sharing your feedback. I’m sorry to hear this has been your experience, but I want to reassure you that we are not scammers. Our support team will contact you directly to review your application, the fast‑track service, and any subscription concerns so we can help get this resolved.
We appreciate you taking the time to let us know, and we’ll make sure you receive proper assistance.
Clear Check provided me with a DBS check
Clear Check provided me with an excellent service. Lisa conducted herself with the utmost professionalism and always answered my query emails promptly. Would definitely recommend this service to anyone who requires a DBS check promptly.
16 juli 2026
Review zonder uitnodiging
Antwoord van Clear Check
Hi Darren, thank you so much for your kind review. We’re delighted to hear you received excellent service and that Lisa supported you so professionally throughout your application. It’s great to know your queries were answered promptly and that you’d recommend us. We really appreciate you taking the time to share your experience.
What an awful awful company
What an awful awful company. I typed in dbs into google and accidentally signed up for a basic dbs, and stupidly didn't realise I wasn't on the government website for only £29.50. What a mistake. It's a bot, took weeks, finally asked for my marriage certificate. And no, the route it took me didn't show the charges, up front. I complained. Got nowhere. Then it started taking £8. I didn't knowingly sign up to any subscription. So I've tried to cancel.
15 juli 2026
Review zonder uitnodiging
Antwoord van Clear Check
Hi Rachel, thank you for sharing your experience. I’m really sorry to hear how frustrating this has been for you. Our support team will contact you directly to look into what happened and help get this resolved.
We appreciate you taking the time to let us know, and we’ll make sure you get the assistance you need.
Never do your DBS through this company. They are just looting.
It’s way too expensive for no reason , for basic DBS they charged £77 ( which I consider is a broad daylight looting) and took more time. The worst part is after issuing the DBS they tried to charge £8 automatically without any prior intimation and the bank stopped that transaction as it was not authorized by me. I would never ever recommend this to anyone .
6 juni 2026
Review zonder uitnodiging
Antwoord van Clear Check
Hi Anushya, thank you for sharing your feedback. I’m sorry this has been frustrating. Our support team will contact you directly to review your application and help resolve this for you. We appreciate you taking the time to let us know, and we’ll make sure you get the assistance you need.
Very good very quick as well however…
Very good very quick as well however slot of questions
8 juli 2026
Antwoord van Clear Check
Hi Gracie, thank you for your review. We’re glad to hear everything was quick for you. We know the number of questions can feel like a lot, but they’re required to make sure your checks are accurate and processed correctly. We appreciate you taking the time to complete them and for sharing your feedback.
Hi I was very impressed with all for my…
Hi I was very impressed with all for my DBS Akriti was more than helpful and kept me up to date with all that was needed
Much appreciated and thank you
Hazel
8 juli 2026
Antwoord van Clear Check
Thank you, Hazel, for your lovely feedback. We’re delighted to hear you were impressed with your DBS process, and it’s great to know Aakriti kept you fully updated and supported throughout. We really appreciate you taking the time to share your experience.
i was scammed into submitting an…
i was scammed into submitting an application TWICE, which may have been in part to my ignorance, which I am aware is no defence. However, the scams are very good and this resulted in my paying two invoices, for £57 and £45 respectively for a basic DBS check. When I attempted to question what was happening I received a BOT reply asking for the same information that had already been provided. This was not the answer to my questions. Would not recommend this site to anyone.
23 juni 2026
Antwoord van Clear Check
Thank you for sharing your experience, we’re genuinely sorry for the confusion and frustration this caused. We want to reassure you that Clear Check is a legitimate service, and your situation will be looked into properly. Our support team will contact you directly to resolve this and make sure everything is put right. We appreciate you bringing this to our attention.
Great customer support response
We recently processed some DBS checks with Clear Check, all seamless and relatively quick.
We did however accidently check a box offering a service we didn't require. However, Charmaine responded the same day with copy paperwork. She also responded within a business day to correct and confirm the error had been rectified. Very good
14 juli 2026
Review zonder uitnodiging
Antwoord van Clear Check
Thank you for sharing your experience. We’re really glad to hear your DBS checks were processed smoothly and quickly. Mistakes happen, and it’s great to know Charmaine was able to step in right away and get everything corrected for you. We appreciate your feedback and your kind words.
Enquiry resolved by Charmaine
Contacted Clear check, Charmaine dealt with my enquiry promptly and was respectful, courteous and supportive.
2 juli 2026
Review zonder uitnodiging
Antwoord van Clear Check
Hi Chris, thank you for sharing your experience. We’re really glad to hear your enquiry was handled promptly and with the respect and support you deserved. Charmaine will be delighted to know her help made a positive difference. We appreciate you taking the time to leave this feedback.
Still billed me after multiple cancellations
Bought it. Then decided to cancel. Still had some membership and tried cancelling multiple times. Still billed me.
14 juli 2026
Review zonder uitnodiging
Antwoord van Clear Check
Thank you for letting us know, we’re sorry for the trouble you’ve had with cancelling. We’d really like to look into this properly and sort it out for you. Please reply to the Trustpilot information request so we can locate your application and help resolve this as quickly as possible.
thank you
thank you - overall smooth process. Charmaine was very helpful with the documents required
14 juli 2026
Review zonder uitnodiging
Antwoord van Clear Check
Hi Marylou, thank you so much for sharing your experience. We’re really glad to hear the process went smoothly, and Charmaine will be delighted to know her support with the documents made a difference.
All Online applications …
Online applications can be daunting but all was easy and very well set out
2 juli 2026
Review zonder uitnodiging
Antwoord van Clear Check
Hi Pam, thank you for your feedback. We’re really glad to hear the online application felt clear and easy to follow, we know these processes can sometimes feel daunting, so it’s great to know the layout made things straightforward for you. If you ever need any support, we’re here to help.
The experience with the company was not great - Olivia was awesome helping me resolve the issue.
The experience with the company was not great - for close to 18 months, I have been paying for the enhanced ClearCheck. It turns out that, in all that time, I was never actually checked.
I have a big event coming up and spoke to Olivia, who was great. She walked me through everything. Put a rush on it and got the check through for me in time.
I will be clear - unlike ClearCheck. The 5 star review is for her and her alone. ClearCheck let me down severely. I wish Olivia well and hope ClearCheck contact me. I will wait in hope.
14 juli 2026
Review zonder uitnodiging
Antwoord van Clear Check
Hi Chris, thank you for taking the time to share such detailed feedback. We’re truly sorry to hear about the issues you experienced with your subscription and that your checks were not completed as expected, that’s not the standard we aim to deliver. We’re very glad Olivia was able to step in, guide you through everything, and ensure your check was completed in time for your event. She’ll be really pleased to know her support meant so much. We appreciate your honesty and your patience, and a member of our team will be in touch to follow up.
Charmaine was of great help
Charmaine was of great help . She assisted me step by step through out my application.kuddos Charmaine
14 juli 2026
Review zonder uitnodiging
Antwoord van Clear Check
Hi Fungai, thank you for sharing your experience. We’re delighted to hear Charmaine was such a great help and guided you step by step through your application. She’ll be really pleased to know her support made things easier for you.
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