I had an excellent experience with Clear Check today. I accidentally reached out regarding an issue that was actually my own mistake, but the representative, Aakriti was incredibly kind, polite, and s... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Most efficient service. Such a prompt reply. Best service I’ve had for a company where I requested a cancellation which! He also provided an explanation. Thank you for this. I have faith again in the... Toon meer
Bedrijf heeft geantwoord
[EDIT] The problem has now been resolved by Clear Check. A refund has been promised and the account has been made inactive. [ORIGINAL] We are stuck in an email loop with what feels like an AI a... Toon meer
Bedrijf heeft geantwoord
£130! FOR A BASIC DBS. They start by charging you £25. Then another £45 to register an account. Then randomly charged £57 to my card without my permission. If that was not enough. They have... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
DBS checks are in place to stop unsuitable people from working with children or vulnerable people. Speak to one of our team and apply for your DBS check now
Contactgegevens
27 OLD GLOUCESTER STREET, WC1N 3AX, London, Verenigd Koninkrijk
- support@clearcheck.co.uk
- www.clearcheck.co.uk
3,5
Gemiddeld
4K reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 98% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
Zo gebruikt dit bedrijf Trustpilot
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Very confusing and i paid a lot of…
Very confusing and i paid a lot of money for a very poor service . i do not recommend
25 juni 2026
Review zonder uitnodiging
Antwoord van Clear Check
Hi Michelle, thank you for sharing this. I’m sorry to hear the service felt confusing and didn’t meet your expectations. Someone from our team will contact you directly to look into what happened and help resolve this for you.
Easy and quick return
24 juli 2026
Review zonder uitnodiging
Antwoord van Clear Check
Thank you for sharing this. We’re glad to hear the process felt easy and you received your results quickly. We appreciate you taking the time to leave this feedback.
Absolute rip off to many hidden charges and much more stressful
I cancelled my DBS check because the process was far too stressful and took far too long. I paid £44.50 upfront, before the application had even properly started, but then had repeated issues with the payment process for my ID checks, which simply wouldn't go through.
To make matters worse, there were additional charges that weren't made clear from the beginning. After cancelling, I was refunded just £7.50, meaning I lost £44.50 overall.
I have tried contacting customer support several times, but I keep receiving the same automated response and have been unable to get any help.
In the end, I applied directly through GOV.UK, where I paid £21.50, and the whole process was much simpler and easier to complete.
As someone who is self-employed, losing £44.50 has had a real impact on my finances. Based on my experience, I would not recommend Clear Check to anyone.
27 juli 2026
Review zonder uitnodiging
Antwoord van Clear Check
Hi Mariam, thanks for your review. As we haven’t received a response to our Trustpilot information request, we’re currently unable to assist without your application details. If you still need help, please reply to that request or email our support team directly at support@clearcheck.co.uk so we can look into this for you.
Clear check doesn't deserve even a…
Clear check doesn't deserve even a single star. THEY ARE SCUM
27 juli 2026
Antwoord van Clear Check
Hi David, thank you for sharing this. I’m sorry to hear you feel this way. Calling us scum is uncalled for, but we do want to help you and make sure whatever went wrong is properly resolved. Someone from our team will contact you directly to look into your issue and get this sorted.
I was so surprised how easy and quick…
I was so surprised how easy and quick the service was/is. I applied in the morning and it was complete by the end of the day. I’m very grateful. Thank you so very much
13 juli 2026
Review zonder uitnodiging
Antwoord van Clear Check
Hi Raymond, thank you for sharing this. We’re really glad to hear the process felt easy and quick for you. Getting everything completed in the same day is exactly the experience we aim for. We appreciate you taking the time to leave this feedback.
Easy app to use
Easy app to use, fast service, emails to let u know how’s it going
10 juli 2026
Review zonder uitnodiging
Antwoord van Clear Check
Hi Tippi, thank you for sharing this. We’re really glad to hear the app was easy to use, the service felt fast, and the email updates kept you informed throughout. We appreciate you taking the time to leave this feedback.
My complaint number is 521048675.
My complaint number is 521048675.
They don't have any contact number to whom one can speak to.
on 5th Feb 2023; I had applied for a basic DBS check and paid the total amount. There is my earlier reveiw given .
It's the hard-earned money that I wasted trusting you .
Clearcheck.co.uk if you are seeing this post can help to refund the money back . Please RETURN the money back .
.Please return the money back
31 juli 2026
Review zonder uitnodiging
Antwoord van Clear Check
Hi Angshuman, thank you for sharing this. I’m really sorry to hear about your experience. Someone from our team will contact you directly to help resolve this and review your refund request.
I was just interested in finding out…
I was just interested in finding out about my dbs not like il ever need it but atleast I can say I. Trouble free
10 juli 2026
Review zonder uitnodiging
Antwoord van Clear Check
Hi Scorpz, thank you for sharing this. We’re glad to hear everything went smoothly for you and that you were able to check your DBS without any trouble. If you ever need support in the future, our team is here to help.
Aakriti was helpful and replied promptly
Aakriti was helpful and replied promptly to all communication.
24 juli 2026
Antwoord van Clear Check
Hi Olivia, thank you for sharing this. Aakriti will be glad to know her helpful support and prompt replies made a difference. We appreciate you taking the time to leave this feedback.
Thier service continues to charge…
This is a scam very scam. Their service continues to charge additional fees, the payment I have already transferred has still not been acknowledged. Keep ask extra money from system message. This situation is completely ridiculous and highly disappointing.
And also reject fully refund.
Further more this scam company tricky keeping charge money from my bank account for another two months! Disgraceful ! Disgraceful ! Disgraceful !
Please ignore this scccaaaammmmm compnay and use UK gov web.
24 juli 2026
Review zonder uitnodiging
Antwoord van Clear Check
Thanks for your review. As we haven’t received a response to our Trustpilot information request, we’re currently unable to assist without your application details. If you still need help, please reply to that request or email our support team directly at support@clearcheck.co.uk so we can look into this for you.
Avoid
Avoid , hidden costs , stated result in one hour but it’s not true . Attempt to take money without my consent . I cancelled and ask for refund , but nothing happened.
I will escalate if not resolved .
Clearcheck should be ( Clear ) about what they charge and the time .
My reference 521580657
22 juli 2026
Review zonder uitnodiging
Antwoord van Clear Check
Hi Walid, thank you for sharing this. I’m sorry to hear about your experience. Someone from our team will contact you directly to look into your refund and resolve this as quickly as possible.
Antwoord van Clear Check
Hi Nicole, thank you for sharing this. We’re glad to hear you received great customer service. If you ever need anything else, our team is here to help.
A very helpful person called Charmaine…
A very helpful person called Charmaine who solved a problem quickly and thoroughly.
21 juli 2026
Review zonder uitnodiging
Antwoord van Clear Check
Hi Emma, thank you for sharing this. Charmaine will be glad to know her thorough and quick support helped resolve the problem for you. We appreciate you taking the time to leave this feedback.
Antwoord van Clear Check
Hi Karo, thank you for sharing this. We’re glad to hear everything went smoothly for you and we appreciate you taking the time to let us know.
Antwoord van Clear Check
Hi David, thank you for sharing this. It’s great to hear Mary was helpful, clear and quick to reply. We’re glad her support made the process easier for you.
Olivia was very helpful yet again.
Olivia was very helpful yet again.
I am most grateful to her.
H Halladey
22 juli 2026
Review zonder uitnodiging
Antwoord van Clear Check
Hi Hilary, thank you for your kind feedback. We’re delighted to hear Olivia was able to help you again, she’ll be so pleased to know her support made a difference. We truly appreciate you taking the time to share this.
Overly lengthy process - expensive, poor customer service
Overly lengthy process, submitted documents twice and still no acknowledgement, poor customer service, still waiting for a refund, and they are still withdrawing £8 a month for a subscription I was not made aware of until i challenged the charge. I requested a cancellation of the service a month ago. I have just had a response, but no mention of my refund. Have had to chase yet again.
20 juli 2026
Review zonder uitnodiging
Antwoord van Clear Check
Thank you for sharing your experience. I’m sorry to hear how frustrating this has been, especially with the repeated document submissions and the confusion around the subscription and refund. We want to get this resolved properly for you.
To do that, we need to locate your application. Please reply to the Trustpilot information request we’ve sent. Once we have those details, we can review your account, confirm the cancellation, and address the refund without any further delay.
My enquiry was professionally handled…
My enquiry was professionally handled and dealt with efficiently by Charmaine.
5* servive. THANK YOU
21 juli 2026
Review zonder uitnodiging
Antwoord van Clear Check
Hi Leone, thank you for your lovely feedback. Charmaine will be so pleased to know your enquiry was handled smoothly and professionally. We’re grateful for the 5‑star rating and your kind words.
Very unhappy with service
Very unhappy with service, feel like this is a scam. I have messaged multiple times and no response. Aakriti Was happy to assist me when requesting more money, however when asking why the process is taking so long and why I have paid over £115 for a basic DBS when I clearly wanted enhanced and believed I was applying for a enhanced she of he hasn’t responded. Shocking and fraudulent
15 juli 2026
Review zonder uitnodiging
Antwoord van Clear Check
Hi Natasha, thanks for sharing your feedback. We’d really like to look into this for you, but we haven’t been able to locate your application yet. If you can reply to the Trustpilot information request with your details, we’ll be able to find your application and understand what’s happened.
Just avoid it
Just avoid it. There are hidden costs at every step.
18 juli 2026
Review zonder uitnodiging
Antwoord van Clear Check
Hi Kirill, thank you for providing those details. I’m sorry to hear this hasn’t matched your expectations. A member of our support team will contact you shortly to help and go through everything with you.
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