I had an excellent experience with Clear Check today. I accidentally reached out regarding an issue that was actually my own mistake, but the representative, Aakriti was incredibly kind, polite, and s... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Most efficient service. Such a prompt reply. Best service I’ve had for a company where I requested a cancellation which! He also provided an explanation. Thank you for this. I have faith again in the... Toon meer
£130! FOR A BASIC DBS. They start by charging you £25. Then another £45 to register an account. Then randomly charged £57 to my card without my permission. If that was not enough. They have... Toon meer
Bedrijf heeft geantwoord
[EDIT] The problem has now been resolved by Clear Check. A refund has been promised and the account has been made inactive. [ORIGINAL] We are stuck in an email loop with what feels like an AI a... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
DBS checks are in place to stop unsuitable people from working with children or vulnerable people. Speak to one of our team and apply for your DBS check now
Contactgegevens
27 OLD GLOUCESTER STREET, WC1N 3AX, London, Verenigd Koninkrijk
- support@clearcheck.co.uk
- www.clearcheck.co.uk
3,5
Gemiddeld
4K reviews
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Heeft 98% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
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The app was so poor
The app was so poor , never use this company, its the worst experience, no contact number ,
4 augustus 2026
Antwoord van Clear Check
Hi Reza, thank you for sharing your feedback. I’m sorry the website hasn’t worked as it should and that this has left you frustrated. That’s not the experience we want for anyone. Our support team will be in touch shortly to help get this resolved and make sure you have what you need.
DBS check experience
I was in contact with Olivia, who was extremely helpful and efficient, she was also very patient and took the time to explain things to me. Overall a convenient experience.
4 augustus 2026
Review zonder uitnodiging
Antwoord van Clear Check
Hi Karla, thank you for sharing your experience. I’m really glad Olivia was able to support you so clearly and patiently. I’ve passed your feedback on to her and the team. It’s great to hear the overall experience was convenient for you.
Excellent customer service and help…
Excellent customer service and help from
Your colleague Olivia dealt with my query when i needed help .
Would be nice if she was recognised for this
31 juli 2026
Review zonder uitnodiging
Antwoord van Clear Check
Hi Lee, thank you so much for your kind feedback. I’m really glad Olivia was able to help when you needed support. She consistently brings great care to our customers, and your comment means a lot. I’ve shared your message with her and the team so she gets the recognition she deserves.
If there’s ever anything else you need, we’re here to help.
Hidden charges be aware
I came to the website looking for a one-off DBS check for my business, of which it stated would cost me £29.50.
I agreed and paid via Apple Pay.
What they do not make clear is the extra costs they will take from you. £57 left my bank account within 72 hours and after speaking with my bank it was clear they had set up a recurring payment to take more at some point.
When I approached Clear Check they state the service is paid for in two payments.
This is NOT clear and is written in small print in terms and conditions.
1 augustus 2026
Review zonder uitnodiging
Antwoord van Clear Check
Hi Sarah, thank you for providing this information. I’m sorry the payment structure didn’t feel clear. We understand how important transparency is when arranging a DBS check. A member of our support team will contact you shortly to go through this with you and help resolve the issue.
Antwoord van Clear Check
Thank you for your feedback. We’re really glad to hear the communication worked well for you.
Good customer service.
3 augustus 2026
Review zonder uitnodiging
Antwoord van Clear Check
Hi Gary, thank you for your kind words. We’re glad you had a positive experience, and we appreciate you taking the time to share it.
After dealing with Aakriti
After dealing with Aakriti, he resolved my problem within a few minutes, very quick response and he was very helpful of breakdown of the problem of my current situation etc
Very professional and quick to respond.
Kind regards
Hamzah Israr
3 augustus 2026
Review zonder uitnodiging
Antwoord van Clear Check
Thank you, Hamzah. I’m really glad to hear Aakriti was able to resolve everything so quickly for you. It’s great to know her clear breakdown of the issue and fast response made the situation easier. We appreciate your kind words and will make sure she sees your feedback.
This company has taken nearly £200 off…
This company has taken nearly £200 off me to get two enhanced DBS checks. They have also taken £37.40 of the verifier just to verify my document and I’d already paid £6 for that! Their website is so slow and hard to read as writing goes over other writing. If I hadn’t already paid I would have gone somewhere else. I messaged them for help four days ago. I’m still waiting for a reply. This company falls under clear check.
30 juli 2026
Review zonder uitnodiging
Antwoord van Clear Check
Hi Colette, thank you for sharing this information, and I’m sorry for the frustration you’ve experienced. We understand how important a smooth and reliable process is, especially when handling sensitive checks. A member of our support team will contact you shortly to help resolve this and make sure everything is moving forward properly for you.
Very Bad this service we applied for…
Very Bad this service we applied for DBS it didn't give any digital ID and deducted 105 pound money and refusing to refund the money ,very disappointing Don't use this app for anything very Bad
24 juli 2026
Review zonder uitnodiging
Antwoord van Clear Check
Hi Juhi, thanks for your review. As we haven’t received a response to our Trustpilot information request, we’re currently unable to assist without your application details. If you still need help, please reply to that request or email our support team directly at support@clearcheck.co.uk so we can look into this for you.
If I could give 0 stars I would
If I could give 0 stars I would. Ive ended up paying £101.50 and ended up with just a basic DBS. Ive been over charged for the initial payment which is unacceptable. Ive also tried to make contact and have not received any help. Cannot believe how much this company is charging for such poor service. Ive now found out I can have an enhanced DBS from somewhere for half the price they are charging for the basic.
31 juli 2026
Review zonder uitnodiging
Antwoord van Clear Check
Thanks for your review. As we haven’t received a response to our Trustpilot information request, we’re currently unable to assist without your application details. If you still need help, please reply to that request or email our support team directly at support@clearcheck.co.uk so we can look into this for you.
Good communication
Good communication. Misleading when directed to another company and additional payment needed to complete the process.
Good response time to receive certificate
24 juli 2026
Antwoord van Clear Check
Hi Gail, thanks for taking the time to share your feedback. I’m glad to hear our communication and certificate turnaround met your expectations.
I understand the frustration when an additional step or payment comes as a surprise. In this case, the process required verification through a separate organisation, and we should have made that clearer from the start. Your comments help us improve how we explain these situations so the experience feels more straightforward.
If there’s anything still unresolved or you need further support, we’re here to help.
Charmaine's action where very prompt…
Charmaine's action where very prompt and resolved issue very quickly
30 juli 2026
Review zonder uitnodiging
Antwoord van Clear Check
Hi Barbara, thank you for your feedback. I’m glad to hear Charmaine acted so quickly and resolved the issue for you. We appreciate you taking the time to share your experience.
All answers given clearly
I Was lost o start with then Allen appeared and put me onto Olivia. She was very helpful n explaining exactly what I should do. She helped me with what to do and I
was able to complete the necessary documents.
29 juli 2026
Antwoord van Clear Check
Hi Richard, thank you for sharing this. I’m glad Allen was able to point you in the right direction, and it’s great to hear Olivia made the process clear and straightforward for you. We’re really pleased you were able to complete everything you needed, and we’ll make sure both of them see your kind feedback.
Horrible website you can't even call…
Horrible website you can't even call them I applied my DBS check for my alcohol licence 4 weeks ago and I got charge 44 pounds then 15 when I ask questions they charge me again With 56 pounds every time I ask questions they keep changing me this is ridiculous overall I get charge £124 pounds.... Is not fair to charge people like this until now still no results of my DBS
29 juli 2026
Review zonder uitnodiging
Antwoord van Clear Check
Hi Sofia, thank you for sharing this. I’m really sorry for the experience you’ve had, and I understand how frustrating this must feel. The charges and the delay you’ve described aren’t what we want for anyone. A member of our team will contact you directly to look into your DBS application and make sure you get the support you need.
Antwoord van Clear Check
Hi Vicki, thank you for sharing this. We’re really glad to hear you had a brilliant experience, and we appreciate your recommendation.
Completely fraudulent company
Completely fraudulent company. DO NOT USE THEM!
They mask monthly payments and make promises for fast track which they don’t deliver on. You will click to pay £30 and end up paying £100.
28 juli 2026
Review zonder uitnodiging
Antwoord van Clear Check
Hi Rhys, thank you for sharing this. I’m sorry to hear about your experience. Someone from our team will contact you directly to look into what happened and help resolve this for you.
We’ll review the charges and the fast‑track issue you mentioned so you get clear answers and support.
Antwoord van Clear Check
Hi Roxana, thank you for sharing this. We’re glad to hear you received a very helpful and quick reply. If you need anything else, our team is here to support you.
Antwoord van Clear Check
Hi Pete, thank you for sharing this. We’re glad to hear the process felt easy from start to finish. If you need anything else along the way, our team is here to help.
This company has charged me several…
This company has charged me several times, taking money out of my account almost £100! This is absolutely disgusting to working class people who have no money as it is. I am absolutely livid!
27 juli 2026
Review zonder uitnodiging
Antwoord van Clear Check
Hi Filomena, thank you for sharing this. I’m really sorry to hear about the charges you’re concerned about. To help you properly, we need to locate your application, and we’ve already sent you a Trustpilot information request. Please reply to that request so we can find your details and look into this for you.
Once we have your information, our team will review the payments and resolve this directly. We’re ready to help as soon as we receive your details.
Very confusing and i paid a lot of…
Very confusing and i paid a lot of money for a very poor service . i do not recommend
25 juni 2026
Review zonder uitnodiging
Antwoord van Clear Check
Hi Michelle, thank you for sharing this. I’m sorry to hear the service felt confusing and didn’t meet your expectations. Someone from our team will contact you directly to look into what happened and help resolve this for you.
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