I wanted to write a review about Cloud Nine’s excellent customer service. I contacted Cloud Nine about my Wide Iron straighteners, which I purchased in 2020. The straighteners themselves are still... Toon meer
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I love the product! But the delivery wasn’t great, it was advertised as next day delivery but did not receive it until 4 days later! ( my postcode was not listed on the unavailable for next day deliv... Toon meer
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I ordered the straighteners, which also came with a free mini hair dryer and the magical serum so received a really good deal. I originally purchased cloud nines quite sometime ago. I decided to upg... Toon meer
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The ease of choice….amazing range. I chose the wide contour straighteners. Big investment for me, & I have to say I’m 100% impressed with the quality, performance & speedy delivery from Cloud 9. I’... Toon meer
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Bedrijfsgegevens
- Haarproductenwinkel
- ook in
- Cosmeticawinkel
- Cosmetische producten leverancier
- Elektronicawinkel
- Reparatie van kleine huishoudelijke apparaten
Over Cloud Nine
Geschreven door het bedrijf
THE KINDER WE ARE TO OUR HAIR, THE STRONGER IT BECOMES.
At Cloud Nine, we maintain your hair's unique strength with kindness. No other styling tools adapt to your hair's specific needs to promote strength, glossiness and long-lasting health. This is the kinder future of hairstyling.
MORE SCIENCE. MORE HEALTH.
From straighteners with 11 heat settings and pressure-reducing Revive Mode® that prevent excessive heat damage, to Sericite®-infused materials that lock in moisture and hairbrushes that minimise breakages, our technology is carefully designed to protect hair every time you style.
SUPERIOR IN QUALITY, DESIGNED IN-HOUSE
Cloud Nine technology is carefully designed to protect hair health with every use. Each styling tool is designed and manufactured in-house to meet the highest standards of performance and longevity.
MORE DURABLE, LESS WASTE.
By creating tools that last, we reduce unnecessary waste and care for the planet. We also offer recycling of our old tools to keep them out of landfill.
Your hair is unique and responds better when styled at its perfect temperature. Our styling tools have customisable temperature controls so you can adjust the way you style to your hair type, reducing the damage caused by excessive heat. We're leading the way and invite everyone to join us in the kinder, future of hairstyling.
Leading 3-Year Warranty
Geschreven door het bedrijf
- Style with the peace of mind
- Cloud Nine products are manufactured to the highest quality standards. In the unlikely event that your product develops a fault, our warranty covers repair or replacement within the guarantee periods.
Cloud Nine Guarantee
45 DAY Money Back Guarantee
If for any reason you wish to return a product that you have recently purchased from cloudninehair.com, your order is covered by our 45-day money back guarantee, excluding personalised products.
Contactgegevens
A2 HornbeamSquare West, HG2 8PA, Harrogate, Verenigd Koninkrijk
- 01423 223327
- info@cloudninehair.com
- www.cloudninehair.com
4,6
Uitstekend
11K reviews
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Ordering was easy
Ordering was easy, the product is for a Christmas present so I cant comment on it yet
Delivery is terrible, I order online due to mobility issues, I rely on the products delivered to my house with no issues, sadly this parcel was delivered to someone else and I had to ask neighbours to go and find it!.
3 september 2026
Antwoord van Cloud Nine
Thank you Jacquie for sharing your review. We appreciate you sharing your experience. We are sorry to hear about the delivery issue and the inconvenience this caused, especially given your mobility concerns. We are looking into this to prevent similar situations.
Cloud Nine x
My straighteners arrived quickly and in…
My straighteners arrived quickly and in excellent condition. I have only used them a couple of times. I like the choice of heat as my old ones only had one setting.
3 september 2026
Antwoord van Cloud Nine
Thank you Jan for sharing your 5* review. We're so happy to hear your straighteners arrived quickly and in excellent condition! We're also glad you appreciate the heat choices; we designed them with versatility in mind. Thank you for your wonderful feedback!
Cloud Nine x
Excellent quality streighteners…
The straighteners are of an excellent quality, fast heating up, easy to use as a comfortable handle, excellent finish after using them to give you a lovely sleek style that looks professional and you hair looks good all day, box to store your straighteners is of a good quality, excellent service from communication, packaging and delivery.
27 augustus 2026
Antwoord van Cloud Nine
Thank you Wendy for sharing your 5* review. We're so pleased to hear you're enjoying your straighteners! It's wonderful that they provide a professional, sleek style that lasts all day, and that you appreciate the quality of the storage box. We're also glad to know our service met your expectations.
Cloud Nine x
I unboxed the box tried to blow dry my…
I unboxed the box tried to blow dry my hair while blow drying it’s stop and turn it on again then stop again then I noticed that the three button controls is immediately on the grip of your fingers when in use. The blow dryer is great but the filter keep on coming off snapping while you move around to blow dry your hair because they magnetic but once it’s heat up will come off from the dryer. The two curling attachment is great if you have long hair and thick hair not really suitable for find hair.
27 augustus 2026
Antwoord van Cloud Nine
Thank you Imelda for sharing your review. We appreciate you taking the time to share your detailed feedback regarding your experience. We are concerned to hear about the issues you encountered with the device stopping, the control button placement, and the filter detaching. We are also noting your comments about the curling attachments and their suitability for different hair types. A member of our Customer Experience team has reached out to assist you further.
Cloud Nine x
I had a issue with the revive function…
I had a issue with the revive function on my original iron which I purchased almost 2 years ago, I contacted the company and put them back to be checked, I got a replacement one sent with no issues, brilliant company to deal with.
3 september 2026
Antwoord van Cloud Nine
Thank you for your fantastic 5* review! We're so pleased to hear that we could resolve the issue with your iron and that you're happy with your replacement. We appreciate you sharing your positive experience with us!
Cloud Nine x
Easy to order and quick delivery
Easy to order and quick delivery and fabulous 👌 products
25 augustus 2026
Antwoord van Cloud Nine
Thank you for your 5* review Amanda! We're so happy to hear that your ordering experience was easy, delivery was quick, and you love our products!
Cloud Nine x
Airshot pro
I purchased the airshot pro and the first one I received was broken as the attachments would stay on firmly. I rang customer service and was offered a replacement which I took, the second hairdryer just stopped working within a month. I have returned this item and have as yet not received a refund. As this is an expensive hairdryer I’m without a new hairdryer until I receive my refund. Shocking my refund has not been processed as the item was received 5 days ago.
3 september 2026
Review zonder uitnodiging
Antwoord van Cloud Nine
Thank you Treasa for sharing your 5* review. We're very sorry to learn about the issues you've experienced with two of our products and the delay in your refund. We understand your frustration, especially given the cost of the item and the inconvenience of being without a hairdryer. We are actively looking into your refund status to ensure it's processed swiftly.
Cloud Nine x
Perfect company
Would highly recommend this company ordered the cloudnine straighteners recieved them the following day absolutely so easy kept informed of delivery package arrived in perfect condition well packed very very happy customer and the straighteners well what can i say the best you can get thankyou.
2 september 2026
Antwoord van Cloud Nine
Thank you for your wonderful 5* review John! We are so pleased to hear how happy you are with your new Cloud Nine straighteners. It's fantastic that you received them so quickly and that the delivery process was smooth and well-communicated. We're delighted to know you consider them the best!
Cloud Nine x
Best hair dryer I’ve ever used!
Best hair dryer I’ve ever used and the attachments are a breeze too…….well worth the investment 👌
27 augustus 2026
Antwoord van Cloud Nine
Thank you for your fantastic 5* review Nichola! We're so pleased to hear that you consider it the best hair dryer you've ever used and that the attachments are a breeze.
Cloud Nine x
Excellent customer service by all your…
Excellent customer service by all your team very friendly and helpful and knowledgeable of all the products .
2 september 2026
Antwoord van Cloud Nine
Thank you for your wonderful 5* review! We are so pleased to hear that our team provided excellent customer service and were friendly, helpful, and knowledgeable about our products.
Cloud Nine x
Fast delivery and free travel hair…
Fast delivery and free travel hair drier but straighteners are no better than my other top branded straighteners to be honest and they were cheaper. Bit disappointed
15 oktober 2025
Antwoord van Cloud Nine
Thank you Anna for sharing your review. We appreciate your feedback regarding the straighteners and the delivery. We're sorry to hear they didn't exceed your expectations compared to your previous set. We value your input. Please don't hesitate to contact our Customer Experience team if you require any further assistance.
Cloud Nine x
This definitely next out the old cloud’s 9’s for sure 🌟
I have to say I bc old change to any other brand
I’ve been using cloud 9’s now for over 20 years
Theses new ones are as good as the old style but better and smoother to use
Both my girls have the straighter
As I got them last year for there birthdays 🎉 and the both love them to
I’ll always remember this make to anyone as they make hair look and feel fantastic
Both the straighteners and hairdryer
The new yes will last me another 10 years at least
And only then of a new model of them come out I’d be definitely buying them to haha 🤣
Definitely a 5 star 🌟
2 september 2026
Antwoord van Cloud Nine
Thank you for your wonderful 5-star review Ellen! We are absolutely delighted to hear that you've been a loyal user for over 20 years and that our new stylers continue to impress you. It's fantastic that both you and your daughters love them, and that they make hair look and feel fantastic. We're thrilled to know you'll continue to recommend us!
Cloud Nine x
Horrendous experience from start to…
Horrendous experience from start to finish. Customer service is shocking! Parcel turned up eventually late. Never again!
2 september 2026
Antwoord van Cloud Nine
Thank you Natalie for sharing your review. We are sorry to hear about your negative experience with our service and the delayed delivery of your parcel. We can see you have been in contact with our Customer Experience team.
Cloud Nine x
My wife asked me to order a new hair…
My wife asked me to order a new hair straightener, as she always used the same brand I had a look on the internet for straightener best for thin hair, so I ordered cloud nine original. My wife is so impressed with the temperature control she said her hair stays straighter for longer and loves the quality, my niece is a hair dresser/stylist and used them while cutting my wife’s hair and said the same thing, she also used the same make as my wife’s old pair. Delivery was extremely fast. She’s definitely impressed.and will be ordering more products from cloud nine.
2 september 2026
Antwoord van Cloud Nine
Thank you for sharing such a lovely 5-star review John! We are absolutely thrilled to hear that your wife is so impressed with her new Original Iron, especially the temperature control and quality. It's wonderful that her hairdresser niece also noticed the difference. We're delighted to know she'll be ordering more products!
Cloud Nine x
Absolutely bloody brilliant
Absolutely bloody brilliant. Sooooo much better than my Dyson.
1 september 2026
Antwoord van Cloud Nine
Thank you for your fantastic 5* review Amanda! We are so pleased to hear you're absolutely loving your new product and that it's surpassing your expectations. We appreciate you sharing your brilliant feedback!
Cloud Nine x
Kinder Straighteners
Quality hair products and some great deals. Delighted with my straighteners, which I hope will be a little kinder to my hair with the variable temperature control and revive mode. The ‘free’ hairdryer is excellent - packs quite a punch but is incredibly light. 4 temperature controls here and 2 speeds. Very glad I switched from GHD which I’ve used for years.
2 september 2026
Antwoord van Cloud Nine
Thank you for your wonderful 5* review Tara! We're so happy to hear you're delighted with your Contouring Wide Iron and the variable temperature control. It's fantastic that you're also enjoying the 'free' hairdryer and its impressive features. We're thrilled you've made the switch!
Cloud Nine x
Antwoord van Cloud Nine
Thank you Nicky for sharing your 5* review.
Cloud Nine x
Cloud Nine Air Shot Pro
My Cloud Nine Air Shot Pro and curling barrels are absolutely amazing. Lightweight and so easy to use. So easy to create long lasting beautiful salon hair. I love them and would recommend to anyone.
26 augustus 2026
Antwoord van Cloud Nine
Thank you for your wonderful 5* review Carol-Ann! We are so happy to hear that your Air Shot Pro and Volumizers are lightweight, and easy to use, helping you create beautiful, long-lasting salon hair.
Cloud Nine x
Excellent next day service and the…
Excellent next day service and the product is so sleek. Fabulous purchase which is so easy to use plus the end result is outstanding with both the hairdryer and curling wands.
2 september 2026
Antwoord van Cloud Nine
Thank you for your wonderful 5* review Pam! We're so happy to hear you're loving your new purchase and that the hairdryer and curling wands are so easy to use with outstanding results. It's great to know you also appreciated the next-day service!
Cloud Nine x
Due to the delivery company having a…
Due to the delivery company having a technical problem I have still to receive the hair straightener as I was leaving the country. Hopefully it was delivered to a neighbour.
26 augustus 2026
Antwoord van Cloud Nine
Thank you Lynda for sharing your review. We are sorry to hear about the delivery issue with your hair straightener, especially with your travel plans. We understand this is frustrating. We are actively investigating this with the delivery company to resolve the matter. A member of our Customer Experience team has reached out to assist you further.
Cloud Nine x
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