I wanted to write a review about Cloud Nine’s excellent customer service. I contacted Cloud Nine about my Wide Iron straighteners, which I purchased in 2020. The straighteners themselves are still... Toon meer
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Lees wat reviewers zeggen
I love the product! But the delivery wasn’t great, it was advertised as next day delivery but did not receive it until 4 days later! ( my postcode was not listed on the unavailable for next day deliv... Toon meer
I ordered the straighteners, which also came with a free mini hair dryer and the magical serum so received a really good deal. I originally purchased cloud nines quite sometime ago. I decided to upg... Toon meer
Bedrijf heeft geantwoord
I purchased my straighteners just under a year ago and recently they stopped heating up They were repaired for me but they just didn’t seem the same so I was given a replacement pair, I am really ha... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
- Haarproductenwinkel
- ook in
- Cosmeticawinkel
- Cosmetische producten leverancier
- Elektronicawinkel
- Reparatie van kleine huishoudelijke apparaten
Over Cloud Nine
Geschreven door het bedrijf
THE KINDER WE ARE TO OUR HAIR, THE STRONGER IT BECOMES.
At Cloud Nine, we maintain your hair's unique strength with kindness. No other styling tools adapt to your hair's specific needs to promote strength, glossiness and long-lasting health. This is the kinder future of hairstyling.
MORE SCIENCE. MORE HEALTH.
From straighteners with 11 heat settings and pressure-reducing Revive Mode® that prevent excessive heat damage, to Sericite®-infused materials that lock in moisture and hairbrushes that minimise breakages, our technology is carefully designed to protect hair every time you style.
SUPERIOR IN QUALITY, DESIGNED IN-HOUSE
Cloud Nine technology is carefully designed to protect hair health with every use. Each styling tool is designed and manufactured in-house to meet the highest standards of performance and longevity.
MORE DURABLE, LESS WASTE.
By creating tools that last, we reduce unnecessary waste and care for the planet. We also offer recycling of our old tools to keep them out of landfill.
Your hair is unique and responds better when styled at its perfect temperature. Our styling tools have customisable temperature controls so you can adjust the way you style to your hair type, reducing the damage caused by excessive heat. We're leading the way and invite everyone to join us in the kinder, future of hairstyling.
Leading 3-Year Warranty
Geschreven door het bedrijf
- Style with the peace of mind
- Cloud Nine products are manufactured to the highest quality standards. In the unlikely event that your product develops a fault, our warranty covers repair or replacement within the guarantee periods.
Cloud Nine Guarantee
45 DAY Money Back Guarantee
If for any reason you wish to return a product that you have recently purchased from cloudninehair.com, your order is covered by our 45-day money back guarantee, excluding personalised products.
Contactgegevens
A2 HornbeamSquare West, HG2 8PA, Harrogate, Verenigd Koninkrijk
- 01423 223327
- info@cloudninehair.com
- www.cloudninehair.com
4,6
Uitstekend
11K reviews
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Antwoord van Cloud Nine
Thank you for sharing your 5* review.
Cloud Nine x
Antwoord van Cloud Nine
Thank you for your wonderful 5* review Alyson! We are so pleased to hear you love our products and had a great experience with our customer service.
Cloud Nine x
Not for me
Given 3 stars for ease of ordering and quick delivery
But unfortunately accidentally burnt my forehead so only used it once will not use again. Have used curling wands before for many years and did thoroughly read instructions but this one is not for me.
8 september 2026
Antwoord van Cloud Nine
Thank you Margaret for sharing your review. We appreciate your feedback regarding the ease of ordering and prompt delivery. We are sorry to hear about your experience with the curling wand and the injury you sustained. We understand this product wasn't suitable for you despite your experience with similar tools.
Cloud Nine x
Antwoord van Cloud Nine
Thank you Sian for sharing your fabulous 5* review.
Cloud Nine x
Superb Customer Service
Absolutely 5 star experience with this companies customer service .
They dealt with the extraordinary experience/complaint that I had with my repair to my irons in a good manner .I do not want to go into detail about the experience as it would not be fair to the company considering how they handled it.
I would highly recommend this company due to the frequent emails on updates to keep the customer in the loop but most of all their superb customer service!..
14 september 2026
Review zonder uitnodiging
Antwoord van Cloud Nine
Thank you Nicky for sharing your 5* review. We are so happy to hear that our customer service team provided you with a 5-star experience, especially when dealing with an unexpected issue concerning your iron repair. We appreciate your understanding and your kind words about how we handled the situation. It's wonderful to know that our frequent updates kept you informed and that our service met your expectations. Thank you for highly recommending us!
Cloud Nine x
The service is exceptional!
I have been so impressed by the team at cloud 9. The standard service is brilliant but when I made a mistake and sent another item back in my return they got it back to me next day!!
The customer service team are next level and I can’t thank them enough.
4 september 2026
Review zonder uitnodiging
Antwoord van Cloud Nine
Thank you for your wonderful 5* review! We are so pleased to hear that our team provided such excellent service, especially in helping you retrieve your item so quickly. We truly appreciate your kind words about our customer service!
Cloud Nine x
Antwoord van Cloud Nine
Thank you for your fantastic 5* review Richard! We're so happy to hear that you experienced great service, fast delivery, and are pleased with the product.
Cloud Nine x
Fantastic Service
When my hair straighteners sadly broke, I rang and spoke with a very helpful person in Customer Services, who sent me through a link and instructions for returning the faulty product. It was so easy to follow, and I was kept updated on progress. Within 7 days I had received a replacement set of straighteners. A very happy Cloud Nine customer!
3 september 2026
Antwoord van Cloud Nine
Thank you for sharing your wonderful 5* review! We're so pleased to hear that our customer service team was helpful and made the return process easy for you. We're delighted you received a replacement so quickly and are a very happy customer!
Cloud Nine x
Antwoord van Cloud Nine
Thank you David for sharing your 5* review. We appreciate your feedback on the ease of our site and the quality of our product. We are glad you enjoyed your experience.
Cloud Nine x
Antwoord van Cloud Nine
Thank you Louise for sharing your 5* review. We are pleased to hear you were impressed with our service.
Cloud Nine x
Worth the money and cheaper than the other brands out there
Saw a advert for Cloud Nine on Facebook and never sure where to believe or not especially when deals seem to be too good to believe. However went direct to Cloud Nine's own website did the usual check list I do and ordered the Cloud Nine Air Shot Pro with Volumiser. All I can say having thought about Dyson (expensive) and Shark (cheaper version) is that this was much better value. I ordered around mid day on a Friday and it arrived next day on a Saturday. Well packaged. Took a little of getting used to but when curling just make sure you have plenty of time when using for the first time like other people say it takes a bit of getting used to and one side always is easier than the other. Second time of using was much quicker and better results and the curls stayed in honestly and only used my usual mouse when drying a a small bit of hairspray
28 augustus 2026
Antwoord van Cloud Nine
Thank you Corrine for taking the time to share your 5* review. We are delighted to hear about your positive experience with the Airshot Pro and Volumizer! It's wonderful to know that you found our product to be a much better value compared to other options you considered. We also appreciate your feedback regarding the initial learning curve for curling; we know that new styling tools can take a little practice, and we're so pleased that your second use yielded quicker and better results with lasting curls.
Cloud Nine x
Ok products but nothing spectacular.
Ok products but nothing spectacular.
I found the delivery service much slower than other companies
1 september 2026
Antwoord van Cloud Nine
Thank you Christine for sharing your review. We appreciate your feedback regarding our products and delivery. We are actively working to improve our shipping times.
Cloud Nine x
I would highly recommend these
I would highly recommend these. They are straightforward to use and work exactly as intended.
4 september 2026
Antwoord van Cloud Nine
Thank you for your wonderful 5* review Denise! We are so pleased to hear that you found them easy to use and that they performed exactly as you expected.
Cloud Nine x
Best straightens i love them .Delivery …
Best straightens i love them .Delivery was very quick would definitely recommend.
28 augustus 2026
Antwoord van Cloud Nine
Thank you for your fantastic 5* review! We're so pleased to hear you love your straighteners and that the delivery was very quick. We truly appreciate your recommendation!
Cloud Nine x
Love all my Cloud Nine products and was…
Love all my Cloud Nine products and was so pleased to get a free hot air brush. Amazing 🥰🥰
4 september 2026
Antwoord van Cloud Nine
Thank you for your wonderful 5* review! We are so pleased to hear that you love all your products and are enjoying your free hot air brush.
Cloud Nine x
I bought this Cloud 9 hairdryer to…
I bought this Cloud 9 hairdryer to replace my Dyson, which gave up after two years and one month; it is lightweight and dries quickly, but I am finding the buttons on the side take a bit of getting used to. I also have to hold down the start/stop button for about 3 seconds, but I am now used to that; I suppose it is to ensure you cannot accidentally turn it on or off.
On a more positive note I like that its lightweight and drys as fast as my Dyson did.
So it does its job well.
28 augustus 2026
Antwoord van Cloud Nine
Thank you for sharing your review! We're so glad to hear that you're enjoying the lightweight design and quick drying time of your new hairdryer. We appreciate your feedback regarding the button placement and the start/stop function, and we're happy to know you've adjusted to them. It's fantastic that it's doing its job well for you!
Cloud Nine x
Great products
4 september 2026
Antwoord van Cloud Nine
Thank you for sharing your 5* review.
Cloud Nine x
Poor return process
I bought the Original iron with free gift of a hot brush.
Unfortunately I returned as the iron was no better than my trusty Remington.
I am having to wait up to two weeks for Cloud Nine to process my return which I believe to be totally unacceptable.
4 september 2026
Antwoord van Cloud Nine
Thank you Simon for sharing your review. We are truly sorry to hear that our iron didn't meet your expectations and that you're experiencing a delay with your return.We appreciate your patience as we resolve this for you.
Cloud Nine x
It's been a pleasure ordering from this…
It's been a pleasure ordering from this company easy to make an order and very fast delivery the product looks great haven't used it yet as it's a Christmas present
3 september 2026
Antwoord van Cloud Nine
Thank you for your fantastic 5* review Margaret! We're so pleased to hear that you found ordering easy and that your delivery was fast. We hope the Christmas present is a big hit!
Cloud Nine x
Ordering was easy
Ordering was easy, the product is for a Christmas present so I cant comment on it yet
Delivery is terrible, I order online due to mobility issues, I rely on the products delivered to my house with no issues, sadly this parcel was delivered to someone else and I had to ask neighbours to go and find it!.
3 september 2026
Antwoord van Cloud Nine
Thank you Jacquie for sharing your review. We appreciate you sharing your experience. We are sorry to hear about the delivery issue and the inconvenience this caused, especially given your mobility concerns. We are looking into this to prevent similar situations.
Cloud Nine x
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