Having brought coal by the tone over the past three years, Coal Drop was a new supplier from my regular go to coal distributor. I found their prise very competitive for the same product I have been p... Toon meer
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Fantastic product and value, only thing wrong was the ton of coal was loaded on to just one single pallet, the driver was fantastic but really struggled with the weight, so split the pallet and slight... Toon meer
Excellent customer service and nice to be able to talk to a human (for a change). Good price and spot on delivery .
Coal Drop fitted in the delivery to suit us and even altered it again to avoid weather issues. Very helpful driver stacked the bags exactly where I needed them. Other suppliers just dump them on the... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Coal-Drop is our online retail outlet for premium smokeless fuel and kiln dried hardwood logs. We are specialists in the domestic fuel market with over 60 years experience in the trade. We are based in the West Midlands and serve customers all over the United Kingdom. We pride ourselves on providing quality fuels, great prices and excellent customer service. We aim give each customer a seamless and straightforward shopping experience with a reliable and effective after-sales support service. We understand the importance of using good quality fuel products which is why we only offer fully approved and authorised fuels that have passed quality control checks, ensuring our customers get what they expect with every order.
Contactgegevens
Verenigd Koninkrijk
- www.coal-drop.co.uk
4,8
Uitstekend
133 reviews
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Highly Recommend
Really easy to order from website. I then receieved a phone call from a pleasant man who explained the next steps regarding delivery.
I was then kept fully informed of delivery date etc. and then on the day was able to track my delivery.
Highly recommend and will definitely use again.
14 oktober 2025
Antwoord van Coal Drop: Nationwide Fuel Suppliers
Thank you so much for your lovely review and feedback. We're thrilled you received an excellent service from us and i'll pass on your regards to the team. Thank you for choosing Coal-Drop and we look forward to serving you again in the future.
Buying my coal from coal drop was dead…
Buying my coal from coal drop was dead easy on line and at a reasonable price and the guy who delivered it was only to obliging putting it exactly where I wanted it great experience Thank You.
23 september 2025
Antwoord van Coal Drop: Nationwide Fuel Suppliers
Thanks Frank for your great review. So glad to hear you received an all-round great service. We aim to give 10/10 each and every time. We look forward to serving you again in the future - many thanks to you too.
OXBOW RED COAL- Game Changer
We purchased OXBOW RED coal from your company for the first time in February 2025.
Your company and customer service were first class as was the delivery.
You recommended to us to try the coal as we were having burning/ash/heat issues with what we had been using. What a difference, RED OXBOW was a game changer for us. The coal burns really hot, there’s very little ash and it burns all night long. We have two log burners and we now have a lovely warm house all day/night long. Cleaning both is an easy task as there is very little ash remaining after the burn.
We will definitely recommend this coal to all our neighbours and friends and we will definitely be re ordering very soon.
Thanks again for great advice and a great product.
16 februari 2025
Review zonder uitnodiging
Antwoord van Coal Drop: Nationwide Fuel Suppliers
Thank you so much for your fantastic review!
We’re absolutely thrilled to hear that OXBOW RED coal has made such a difference for you—it’s exactly the kind of result we hope for when recommending products tailored to our customers’ needs. Knowing your home is now consistently warm and that your log burners are performing better than ever is music to our ears!
We’re especially grateful for your kind words about our customer service and delivery team. We take great pride in offering not just quality products, but also genuine support and advice—and it’s wonderful to know that came through in your experience.
Thank you again for your trust, your recommendation to friends and neighbours, and for taking the time to share your feedback. We look forward to serving you again very soon!
Antwoord van Coal Drop: Nationwide Fuel Suppliers
Thank you for your kind feedback! We're really pleased to hear everything went smoothly and that the driver was helpful.
Hoping to serve you again in the future.
Couldn’t be easier ordered one ton of…
Couldn’t be easier ordered one ton of coal delivered the next week on a day of my choosing after a phone call from John.
Delivery driver was excellent moving the pallet of coal from his lorry into my garage,a very friendly man got on with great. many thanks to all involved.. Will buy again and why not.
29 september 2025
Antwoord van Coal Drop: Nationwide Fuel Suppliers
We truly appreciate your thoughtful review. It’s great to hear that John (probably Tom, as there's no John here in our office) and the driver made the process easy and friendly for you. We always aim to make things as convenient as possible, and your words mean a lot.
Thanks again—hoping to serve you again in the future.
No. Communication
Only issue was I was told driver would call 30 mi uses before delivery but instead he turned up and dropped the load when I was not there leaving me to man handle 1 ton of call 50 yards which at 70 years of age was no easy task
19 september 2025
Antwoord van Coal Drop: Nationwide Fuel Suppliers
Thank you for your honest feedback. We're really sorry to hear about the delivery issue and the inconvenience it caused you. We always request that drivers call all our customers at least 30 minutes before their arrival. However, as most of our deliveries are fulfilled by 3rd party couriers, we can't guarantee the drivers of these delivery companies will follow their given instructions, to the letter. Once fuel orders leave our coal yard we have no direct control of your order's journey to you. None-the-less as you our our customer we sincerely apologies for the inconvenience this caused you. Your experience matters deeply to us, and so we’ll be reviewing communication from your local depot to ensure better communication going forward.
We appreciate your patience—and truly hope to serve you again in the future.
Quality and fast
Very helpful, friendly and great customer service, highly recommended 👍
25 september 2025
Antwoord van Coal Drop: Nationwide Fuel Suppliers
Thank you so much for your kind words and recommendation! We’re glad you found our team helpful and friendly—it’s exactly the kind of experience we strive to deliver.
Hoping to serve you again in the future.
Phone called with time it was on his…
Phone called with time it was on his way and called to tell me when he would arrive perfect service
25 september 2025
Antwoord van Coal Drop: Nationwide Fuel Suppliers
Thanks for the lovely feedback! We’re glad the delivery updates worked well for you and that everything arrived as expected.
Appreciate your support—hoping to serve you again in the future.
Happy with the coal
Happy with the coal
Happy with the service I received from the phone conversations I had with them.
Very disappointed with the delivery as this was cancelled on the day it was one stop away which I could not understand also I had to wait 3 days to get my order still having to chase this which was not good .. thank you.
12 september 2025
Antwoord van Coal Drop: Nationwide Fuel Suppliers
Thank you for your review. We're really pleased you were happy with the coal and our phone support, but we’re genuinely sorry about the complications caused by the delivery depot's decision to cancel the delivery. I understand how frustrating this was for you. I hope that Coal-Drop's direct intervention, which resulted in us collecting your fuel order from the problematic depot and delivering it to you personally, helped to alleviate the inconvenience. We will always strive to resolve any problems that arise to ensure our customers are satisfied.
Thanks again — and we hope to serve you again in the future.
Great customer service
Nice website and really friendly and helpful staff. They went above and beyond my expectations.
18 september 2025
Antwoord van Coal Drop: Nationwide Fuel Suppliers
Thank you for the kind words! We’re thrilled to hear you found the website easy to use and that our team exceeded your expectations. That means a lot to us.
Hoping to serve you again in the future.
Antwoord van Coal Drop: Nationwide Fuel Suppliers
Thanks so much! We’re glad everything met your expectations and truly appreciate the recommendation.
Hoping to serve you again in the future.
My first order
My first order and I was very pleased
Came the day I chose for delivery and the lorry driver was very pleasant
Not an easy delivery because of narrow lanes
16 september 2025
Antwoord van Coal Drop: Nationwide Fuel Suppliers
Thank you for your lovely review! We’re so pleased your first order went well, especially given the tricky delivery route. The driver did a great job, and it’s wonderful to hear it made a difference.
Thanks again—hoping to serve you again in the future.
Antwoord van Coal Drop: Nationwide Fuel Suppliers
Thank you for the 5 star review, however I feel your comment is a little conflicting with the rating. I just wanted to clarify that your order was received on 1st September and you requested for the delivery date to be on 24th September. Your order was fulfilled and delivered successfully, as planned, on the 24th September. Which is why your order hadn't yet been received on the 23rd September, when you left your review.
All of us from Coal-Drop want to thank you for your custom and your 5 star review. We will always to our very best to meet the needs of our valued customers.
We hope to serve you again in the future.
Antwoord van Coal Drop: Nationwide Fuel Suppliers
Thanks for the great feedback! We’re glad you found both our pricing and service to be excellent—it’s exactly what we aim for.
Hoping to serve you again in the future.
From order to delivery first class 👍
4 september 2025
Antwoord van Coal Drop: Nationwide Fuel Suppliers
Thank you! We’re delighted to hear everything from ordering to delivery was first class. Your support means a lot to us.
Hoping to serve you again in the future.
Coal drop did an excellent job of arranging Coal delivery to our home.
Coal drop did an excellent job of supplying very competitively priced Oxbow Red, with excellent customer service along the way. They very patiently understood our delivery needs and took time to arrange these so that they arrived, ready and perfectly placed for storage, just as we needed. Great work by Tom and Phil - they really helped.
29 augustus 2025
Antwoord van Coal Drop: Nationwide Fuel Suppliers
Thank you for such a detailed and thoughtful review. It was a pleasure working with you to get everything just right, and we’re so glad our team could meet your delivery needs. Your kind words about Tom and Phil are truly appreciated.
Thanks again—hoping to serve you again in the future.
Antwoord van Coal Drop: Nationwide Fuel Suppliers
Thanks for your feedback! We’re glad you found the coal competitively priced and the delivery convenient.
Hoping to serve you again in the future.
Absolutely no complaints
Absolutely no complaints. Kept me updated, friendly and polite. Very impressed.
31 augustus 2025
Review zonder uitnodiging
Antwoord van Coal Drop: Nationwide Fuel Suppliers
Thank you for your lovely review and kind words. We always strive to provide the best service possible. We hope to serve you again in the future.
Goods delivered with a smile
My drive is quite uneven but the electric sled allowed the driver to get right up to my garage door saving me a lot of energy, Thanks
21 augustus 2025
Antwoord van Coal Drop: Nationwide Fuel Suppliers
You're most welcome Gary and thank you for your kind and generous feedback. We hope to serve you again in the future. 👍
Antwoord van Coal Drop: Nationwide Fuel Suppliers
Thank you for your great feedback and review. We look forward to serving you again in the future. 👍
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