Columbia Sportswear Reviews 

Bought the outfit trainers.... They ripped on one of the trainers after 5 walks..... They state good for hiking.... Been told this isn't covered by 2 year warranty as I didn't look after them... Your gear is for fashion not for hiking... Please stop false advertising

Terrible customer service and overall experience. I ordered an item on Dec 2nd for a birthday on the 15th (plenty of time), and I’m still waiting for it. I’ve been chasing for over a week now, called multiple times, and every time, I’m met with apologies and promises that it will arrive the next day—yet nothing happens. I was told the issue would be escalated, and I’d receive an email update, but no email ever arrived.

I’ve sent several emails over the past week, but no one has responded. The lack of communication is frustrating. At this point, it doesn’t seem like I’ll get the item before Christmas, and based on other reviews, I’m doubtful I’ll receive a refund anytime soon either.

I expected much better from a reputable brand like Columbia

Worst customer experience ever! I wish I read these reviews before purchasing. Avoid, avoid, avoid and look for a more trustworthy brand.

Worst returns service ever, still waiting on my refund which was sent back 2 weeks ago. Customer service takes about a week to respond and would not honour Black Friday discount on an exchange and I’m not willing to pay full price for something that had 50% discount 2 weeks ago so I’d like my money back ASAP.

0 STAR. ILLEGALLY BREACHING CONSUMER RIGHTS ACT 2015

BREACH OF CONTRACT.

Sent me the wrong product, which I returned, contacted them to get them to
replace with the product I had ordered.
No reply from the 2 online forms I sent or
various emails to customer services.
Ended up ringing the helpline who told
me it was 'not company policy' to do an
exchange! Shoes now out of stock and
also £24 more expensive than when I
ordered.
Will be taking this further if not resolved. They don't deserve your money take it elsewhere.

3 weeks after returning my order and I'm still waiting for a refund!

Columbia didn’t deliver my order without any information. Bad customer service.

I can't believe how bad the ordering process and customer service is for a brand as popular as Columbia. I ordered a week ago, the payment is pending on my account when I speak to them on the phone they say there is an issue somewhere and they need to investigate and get back to me, which they never do, I can't cancel the order I have to wait until I get the item which I might never get then return it.

Ordered some gloves direct from the website, took 5 days to even get despatch confirmation, item finally delivered 9 days later. Ordered items from various websites on the same day that all arrived within 1-2 days. When trying to speak to customer service, it was like talking to a brick wall. Thought Columbia was a reputable brand, but will not be using them again.

Awful experience with columbia, delivery lost in transit and customer support were a total nightmare. This company although brand recognised feels like a pyramid scheme. If you can avoid buying from them directly I would. If you have to (bless you) buy from a reputable trader who provide a warranty.

After not getting notification of dispatch for 5 days after ordering online, I started worrying and had a look at reviews and worried some more. However the very next day, I got my email and the jacket arrived shortly after that. I guess we are so used to having everything instantly that a week wait had me worried.
The jacket is amazing (although, I'm expecting a good garment for the price). Not 5 Stars because the hood is every so slightly too tight on the head.

Worst customer service experience ever! I ordered 5 jogger trousers in size XL, they sent me 4 in XL and one in M. They are not interested in correcting their mistake at all. They are only interested in taking your money and then making you fix THEIR MISTAKE! Worst customer service I have ever had to deal with. DO NOT BUY ANYTHING FROM THESE CROOKS!

Worst customer service in the world. I wasted 2 days and talked to 8 people and they never helped me get the 15 % discount they advertised. They just keep saying they are sorry but blow you off and insult you by repeating the same thing over and over.

Bought a pair of Trailstorm Ascend Waterproof shoes. Used them occasionally over a period of 5 weeks in dry weather. First time I wore them on short wet grass they let water in.
Contacted Columbia as they had a 2 year warranty. Got an automatic response that they would reply in 48 hours. Eventually got a reply after 16 days. Told me that they could not replace so I would have to return them for a refund. They provided a free postage label and they received the shoes 2 days after posting. Was advised that I would get an email in 10-15 days to organise the refund. This time passed. I sent an email which did not get replied to. Phoned them up and was told that the package needed to be sent onto France before I would get my refund. Again stated I needed to wait 10-15 business after dropping the package off at the parcel shop- by this point it had been 24 business days. Waited another week and sent them an email stating I wanted an update within their 48hour window or I would raise a credit card dispute. Waited 3 days and raised the dispute with my credit card company. They said the company should provide the refund within 10-15 days of receiving the return. My credit card company credited me the amount and raised a dispute. Still not had a response to my emails and currently they have not responded to the dispute.
Overall, disappointed with their poor quality products and bad customer service.

I’ve had a frustrating experience with Columbia Sportswear and its online order process. I placed my first order on October 20, 2024, using American Express, only to find out (after I contacted them on October 25) that it hadn’t been processed. The issue wasn’t flagged, and I was only informed after reaching out myself. They suggested I reorder with MasterCard or VISA, even though their website listed American Express as an accepted payment option. This caused me to miss out on the items I’d carefully selected.

Hoping this was a one-off problem, I placed a second order on October 25 using MasterCard. They assured me everything looked “fine” with this order, but it was also never processed, and again, I was not notified until I followed up. No assistance was offered to secure the items I’d missed out on for the second time.

I placed a third order on October 28, again using MasterCard. At this point, I’m left hoping it actually gets processed, as there has been no proactive engagement from the support team to resolve this ongoing issue.

If Columbia Sportswear cannot effectively support its online ordering system or notify customers about problems with their orders, it’s difficult to trust their service or recommend it to others.

Customer service is uninterested, reflecting a company that doesn't care about anything but taking your money.

I ordered two items and they were given to UPS for delivery. These items were marked as delivered but never arrived to me. UPS told me to go through Columbia.

I sent an email request to customer service, received no acknowledgement or response. After 2 days I called up, customer service told me they'd start looking into it. Didn't hear anything for 6 days, so I called again. This time they told me it would be marked as "high priority" (not that I ever believed this) and that I would hear back within 4 working days. 5 working days later and I'd heard nothing, so I called up again. Of course, it was the same story, my issue had not even been looked at. Finally, after this call, they sent me a "non delivery declaration form" which I promptly filled in and return. But in keeping with the theme of their customer service standards, I have again yet to hear back. They refuse to give me a refund until their investigation is complete, leaving me significantly out of pocket and with nothing to show for it.

Their customer service team should not promise to resolve or get back to me by a certain deadline if they cannot fulfil this, and provide more consistent, regular communication on the status of issues. I should not have to rely on my own persistence to get issues resolved. In cases where items have not been delivered, please please offer refunds more promptly. As it is, I can't help but feel like the money I have spent has been taken for granted.

Similar to other reviews don't bother ordering from their website if there's even a marginal chance you might need to return the item. They make the returns process sound easy but then don't give you your money back. It's been 4 weeks since UPS confirmed delivery to their warehouse and customer service are not responding to me.

Absolutely terrible company. They don’t even honor their own refund policy. It’s been over 40 days, and I still haven’t been refunded, despite their policy to process refunds within 14 days of receiving the return. Customer service is a complete joke—unresponsive and utterly useless. Emails are ignored, and calling just gets you the same empty response every time. At this point, I’m not even sure if I’ll ever get my money back. This company is shockingly unprofessional.

To top it off, when the item arrived, I compared it to a new pair of the same model, and it looked like it had been previously worn. I will never, ever buy from this company again.

Update:
Columbia remains unresponsive and has yet to process my refund. I ultimately had to contact my bank and file a dispute. It's truly disappointing to have this kind of experience in 2024 with such a well-known company. I could have also filed a court claim for a fee (Google for ''Make a court claim for money'') , which would be reimbursed upon winning the case. Additionally, statutory interest could be claimed for the total number of days of delay. This might teach Columbia a valuable lesson!

Products I've found to be pretty good, but I've only bought hiking boots and shoes. Recently bought a jacket in their summer sale, the sizing was terrible. OMG, their returns process is a faff. I had to PRINT a return label. Who even has a printer in their home these days? I had to email the label to my work address and then print it there. What's wrong with emailing me a QR code for the UPS shop to scan? Then, I gave it two weeks and the chase began. Emails totally ignored, switched to calling, which took an age to get someone, then was promised it would be expedited, bit now. In the end, 4 weeks to refund me after posting back. That's abysmal in this day and age. In future I'll only buy their goods via Amazon, who do provide a good return service.

Refund has not been received and I have been unable to get in touch with customer service

Amazing quality shoes, I purchased my first pair earlier this year and still going strong. As an avid walker/hiker these are the best brand I’ve found so far. Very happy.