Cooksprofessional Reviews 

My aftersales experience was beyond reproach, a truly ethical company with superb products. A pleasure to deal with.

Absolutely brilliant service I have received for
My ice machine that stopped working the response from start to finish has been amazing I’ve been kept informed with what needed repairing and parts where ordered quickly. Customer service has been outstanding thank you

Cooks Professional is a ok product. My problem is that when something goes wrong and you call their customer service, the telephone number is a Premium Line at 13 pence a minute. It quickly adds up to ££s.
A reputable company would not treat customers this way. We should consider customer after service, before purchasing a product.

We purchased a Cooks professional Nutriblend around 15 months ago. Had light use and started making a very loud noise and then started smoking with a strong burning smell. Following several emails and videos sent to Cooks professional they claim the blades were not under warranty and we needed to pay for more blades and the bearings will wear out as standard. Completely disappointed with the customer service and approach to resolving a faulty product. I’m left wondering what the warranty does cover? We have now bought a Nutribullet

Had a problem with potato masher Blender, emailed cooksprofessionl received a reply within the hour, sent me a replacement part F.O.C great service & Sam went the extra mile so all in all a great experience thank you Sam and your team.

Sent an email last night and had a reply by this morning. With the help of the lovely Sarah, she went above and be on to keep my updates on what I needed to do and what she was doing. Extremely polite, proactive & professional

I was impressed with the initial delivery service, but when things went wrong with my mixer I was even more impressed with the follow up support and response. Superb fast and courteous service from a named and friendly staff member. This is how customer service should be. Thank you Cooks Professional.

Unbelievably poor customer service and products. Seems a company has just taken over the original cooks professional and the excuses are flowing. My ice cream maker that has had very light use ( maybe used 6-7 times )and still within the 2 yr warranty has stopped working. After being constantly ignored on Facebook, Instagram and email I had to resort to publicly slating them only to get a barrage of pathetic excuses of why they can't help.

Seems the service is a useless as the products which are insanely over priced given the quality

Absolute immediate response from leaving my query on their website. Plus, apart from the obvious proof of purchase, a replacement was offered no problem & ordered, all within 2 hours. Well done & thank you Sam, that's what I call excellent customer service!

After having a manufacturer fault on the x3 blade meat slicer i purchased as a gift for my granddad Cooks was so quick to resolve my issue. They were speedy and friendly and replaced my product with no issues, my granddad is happy and i am too. Would highly recommend this company and there customer care!

Our, quite old, hot water dispenser suffered a failure of the plastic reset button. Contacted After Sales Dept. who were brilliant and very quick. They sent a replacement, I fitted new button and we are ready to go again. Very well done to all at Cooks Professional!!!

I found The Customer Service department at Cooks Professional, very professional and helpful in the way they dealt with my issue.
I had a issue with an item I had purchased, and after investigating this they replied to confirm a replacement would be despatched. From start to finish the service was excellent and today I have received my replacements. You really good not ask for anymore than that.

The Customer Service department at Cooks Professional lived up to their name, in that I found them very professional.
I had a query about an item I had purchased, and within a day they had replied confirming what I thought, and within 2 further day I had a replacement in my hands.
You really good not ask for anymore than that.
Thank you Cooks Professional 👍

I bought 1000W 3-in-1 Handheld Stick Blender a year ago. I hadn't use it a lot, but it worked just fine until around 2 weeks ago when chopper blade broke. As it's not available at cook's professional, they couldn't offer a replacement for that part and after few mails that gave me a full refund. Good communication with customer service.

I was gratering cheddar cheese in processor when the spindle snapped. I emailed the company and by the end of the day I'd had a reply. After 5 working days I received a new bowl and spindle.

Had a problem with an air fryer. After a bit of investigation was pleased with the outcome.
After sales service was very good.

Never again, I ordered a mixer which took 6 months to arrive. Then it broke in the first week. I had a nightmare trying to return item. I managed to return item in February 2021. I’ve sent several emails and yet have the company to respond. All I’ve received is a Email saying that the item can’t be fixed and a refund will be given. But I can get hold of anyone. Nor find a number for this joke of a company. Save your money and time.

Excellent support from Sam at Cooksprofessional. I ordered a bamboo chopping set through an intermediary seller on Amazon. Unfortunately one of the boards split and the intermediary seller was no longer selling this item. Amazon would not accept any responsibility and passed me onto Cooksprofessional who have exchanged the item. The service was friendly and professional. I was even rung up to finalise the exchange.
Thanks for the great service,

I purchased my cooks professional food processor approximately 6 years ago it is an excellent machine but unfortunately the chopping/ mixing bowl broke but the machine itself works perfectly .So I thought I'd take a chance and enquire as to whether I could purchase a replacement bowl .I emailed cooksprofessional and was relieved when customer services Sarah emailed me back the same day expressing their wish to help and supply me with a new bowl .The response was first class I emailed them back with serial no's ,they in return invoiced me and bowl was ordered all in the same day .Three days later the bowl arrived unfortunately it was the wrong bowl ,so I phoned cooksprofessional and Sarah (customer services )answered I explained I had received wrong bowl and she couldn't have been more apologetic;she contacted the warehouse immediately new bowl ordered and sent out .The after sales customer services I received were absolutely amazing and I cannot speak highly enough of them .Sarah who I dealt with was helpful ,friendly and very professional.

Ordered bamboo chopping boards as Christmas present for our son. Due toCovid this wasn’t opened until April! Unfortunately the base was damaged. Contacted cooks professional expecting to be told sorry, too much time has elapsed. Was very impressed that they immediately agreed to replace the item and it arrived with my son within a week. Great thank you to Sarah for organising such a swift and friendly service.