Cooksprofessional Reviews 

I purchased an Ice maker little over a year ago. At a cost of nearly £150 I was expecting good things! However after a promising start and enjoying my quick and easy ice maker I was disappointed when after a few months it broke.

The machine started to leak water before it stopped working and has ruined my sideboard in the process.

We didn't use the ice machine that often and I would have expected it to last a lot longer. I did contact customer services and whilst I did receive a reply it wasn't very helpful and basically I was almost told "Tough luck".

I would warn against purchasing an ice machine unless you're just wanting it for short term use.

Despite Cooks Professional being bought out since I purchased my mixer, the lovely Sam answered all my questions and solved my problem very efficiently and quickly.

Bought a dehydrator which packed in with 5months. Contacted cookworks who were ever so lovely and sent out a new one to arrive the next day after ascertaining the fan had stopped working. Super hassle, this was s how customer service should be. Thank you

My 'Ice Maker’ suddenly stopped working, prior to this I’d had no problems with it.
I emailed the company and Sam in Customer Service organised the repair for me.
It was fixed promptly and returned in next to no time.

Excellent customer support, Sam was exceptionally good, prompt and extremely friendly along side was super prompt in resolving the issue. Thank you Sam for all your help.

They were very helpful in resolving the problem with my air fryer. They have sent me the part with very clear instructions on how to replace the faulty part.
Sam who I spoke to could not be any more helpful.
Their customer care is excellent and sorted every thing out in 48 hours.

Great customer service
I bought a food processor from Amazon, but couldn't work out why it wouldn't work. I engaged with the customer service team and sent them photos and and eventually a video. They were helpful throughout - it turned out to be missing a part so they sent a replacement bowl and it now works perfectly. Pleased with the service and they were charming and polite and bent over backwards to help me out.

My first slow cooker. I I chose firstly for its controls and settings but have to admit it's the best looking when I've seen, beyond happy thank you

Absolute waste of time and money. Bought a food processor and smoothie maker combined on Amazon. Plugged it in and didn't work. Wish I had read the reviews first. No wonder these clowns have such a low rating. Plus you have to pay to return the worthless POS.

Avoid at all costs.

I purchased a Cooks Professional bin which broke after 6 months. They couldn't get stock to replace and only refunded me 50% of the initial price, despite them offering a 2 year warranty on the website. I wouldn't buy if anticipating any customer service.

Bought a set of iron frying pans from this company. Used the large one for the first time and after following their very detailed instructions, the food completely stuck to to the bottom of the pan. Rinsed out after binning the food and had to use a cloth to get the stuck food off, dried the pan and put on top of the hob overnight and came downstairs to a completely rusty pan. Please do not buy these pans
"Cooks Professional 3 Piece Set of Pre-Seasoned Cast-Iron Frying Pans" as you are totally wasting your money on them.

There was a leak under my ice making machine and I called the customer help line and explained this to a very helpful lady who suggested it was a pipe which was leaking within the machine. She then sent me the pipe out free of charge together with a video link which made it very easy for me to remove and replace pipe.
I absolutely love my ice making machine and was lost without put, but it’s now fixed and working great.
I would heartedly recommend this company (Cooks) and their product and staff.

Purchased an air fryer that lasted just over a year, I sent them images of the product as it was immaculate. They didn't want to know. Their website states a 2 year guarantee but because I had purchased it through a company that no longer existed they refused to help. Their opening hours are ridiculous and the email I received was laughable, terrible spelling and English, perhaps they have not heard of spell check. I would give them zero stars if I could. Appalling service and even worse product. Do not waste your money.

Like others, I had a problem with a Cooks Professional product (soup maker) and Cooks Professional have put barriers up every step of the way and refuse to help. I will never buy from them again and would urge others not to either. They simply do not want to help when things go wrong. Stay well clear!

very good service, easy and hassle free to contact
and Sam from customer service was able to resolve our problem very quick.
thanks

Unfortunately I will never buy from this company or refer this company to someone.We ordered a mixer payed £95for it and received a box of water and rubbish inside.Contacted several times customer service and then the director still didn’t manage to get non money back or product back.Unfortunately we just made pictures and throw away the content of the box so couldn’t prove nothing.I tried to contact the bank and open a dispute but they advised it’s irrelevant as we didn’t have enough evidence.So left with nothing now and definitely would never buy again

Sam, from the customer service team, was wonderful and helped me when i had a problem with my defect order. She quickly helped me to ship another one out! Other companies can learn from this.

I wanted a product but didn't want a whole set of storage products. I messaged and asked if I could just have one of the products. They messaged back very quickly and sorted my order out straight away. Kept in contact and product is just what I wanted. would buy from them again.

I bought a Cooksprofessional food dehydrator from Amazon in December 2020. In August 2021, the dehydrator stopped heating up. When Cooksprofessional were informed about the problem, they immediately sent a replacement without requiring me to return the faulty product. I was very impressed.