Cooksprofessional Reviews 

I ordered the pancake maker. It arrived in good time, but unfortunately it was faulty, the element didn't heat up. I emailed cooks professional around 8pm Friday evening to let them know and ask how to return it for a replacement. I received a response from them at 10.30 Monday morning - so in terms of working hours, they responded within an hour of receiving it - letting me know how to return it, and having already ordered my replacement. I received a working replacement the following day, having not yet returned the faulty item. This is such impressive customer service, I wouldn't hesitate to order direct from them in the future and highly recommend them.

Ordered item , free express delivery.
Waited in all day nothing!!
Contacted them to be told sorry it’s out of stock. No notification from them .
Won’t use again

Ordered an Ice Maker from their UK website, and it arrived defective. I got it out of the box an instantly noticed that the machine wobbles when placed on a flat surface, and there were sticky marks over the stainless steel front of the unit that could not be removed by wiping.

I contacted customer support and their first response was to ask for photographs of the base and front of the unit. When I sent those, I was then asked for a photograph of the “ratings label”.

After sending that, their response was to offer to repair the unit. They said I would only be given a replacement if the item could not be repaired by their engineers! They didn’t even mention a refund.

I find this astonishing… this wasn’t an item that developed a fault after a period of use. It was defective out of the box… the normal customer support response is usually replacement or refund!

What’s more, their email was full of covert-aggressive language trying to waive their liability if the item was damaged on return to them, via their couriers.

I emailed back for a refund, which they did agree to, but persisted in telling me they would issue it after inspecting the machine.

It’s almost as if Distance Selling Regulations or even The Sale of Good Act have passed them by.

Contrast this with Amazon, who typically ask for the reason of return (which can include the equivalent of “changed my mind”) and will credit your Amazon account the moment you’ve dropped it off at the Post Office (long before they get to receive the item).

I only ordered this Ice Maker on the strength of their hot water dispenser which was the first product I bought from them (only a few months ago).

While boxing the item back up to be collected, I found a tiny sliver of blue transparent protective wrap on the machine, clearly the full protective wrap had been removed before they sent it out. I strongly suspect what they sent me was some other customer’s defective return.

Unfortunately, you only really get to see what a company really thinks of its customers when you end up dealing with their customer support team. As such, I’ll be avoiding this brand in future.

Worst company I ever dealt with. Ice cream machine handle was broke on delivery. Emailed them loads of times and kept getting we will sort it. They eventually sent an handle after 2 weeks. But disgusting customer service. I would never buying anything from these again. Avoid at all cost buy from a company that respects their customers without keep fobbing them off.

My product stopped working well within the warranty period and despite it being a heavy and awkward item I didn’t have any option other than to package it myself and take all the risk of it being damaged by their courier to send it for a repair.

They quoted a policy that cannot be found anywhere and when I’ve asked to see the policy three times I’ve been ignored.

Do not purchase any of their equipment. I am reading so many bad reviews. Please spend your money elsewhere. They do not deserve customers as they don’t know what customer service is

Duel air fryer no good wont come on and less than 6 months old only use handful of times

I bought an ice cream machine which needed to be replaced due to it being faulty. I reached out to customer support, and by the next day, the new one had arrived. Sam, who dealt with me, was super and extremely personable.

I'm extremely pleased with my ice cream maker and the customer service from Cooks Professional has been fantastic. I would definitely recommend them and the machine.

Bought the Cooks Professional Ice Cream machine with mix! The Ice cream is delicious! Better than any Mr whippy you can buy! The machine is easy to use and clean! A family favourite in this household! Would highly recommend this product to anyone!!!!

Sold something as in stock, them told its out of stock until the middle of the following month after I chased to ask where it was. Asked again in the middle of month for a delivery date and email has been ignored. No number for contact on website. Awful company. Definitely to be avoided.

Cooks Professional have replaced the item that went astray, was definitely not their fault but was the courier who failed to deliver to my address.
Am really pleased with my Cooks Professional products, they are superb quality and I can highly recommend them.

Fantastic customer service. Had a slight damage on a casserole dish that got delivered. I contacted them and they had a new one here within 4 days. Thank you.

Brilliant customer service highly recommended so helpful helped straight away many thanks

Reliable and trustworthy service that delivers on all customer expectations. I’ve had a terrific experience with my purchase and even getting the missing part over to me with top priority!

Had problem with electric can opener contacted customer service department a replacement was sent out straight away. Excellent service and could not fault the staff and company. 5 stars, to Raveena.

Had an unexpected problem with our breadmaker. Can’t praise Cooksprofessional enough for the speed and efficiency with which this was sorted out.
As a side issue they are now using paper packaging instead of plastic where possible. Full marks for that!

I had purchased the salt and pepper mill in Copper I had a small issue 8 months down the line and the customer service I have received is superior. No if's or but's all sorted within a couple of days. Thank you Sam

This is an excellent espresso machine, good coffee, easy to use and very quiet.

Customer service is great too. I had a minor issue which was quickly sorted out.

My experience was ok I was missing a few parts but with the amazing help of the employees of this company today they have sent out the new ones.

Hi
I just wanted to say great customer service. I'm looking at a dual air fryer for my Mum. I had some questions so called and spoke to a very nice lady called Sam. She was friendly, knowledgeable and professional.

Very prompt response to my enquiry and new product delivered in just two days. Couldn’t ask for more helpful staff.