Cooksprofessional Reviews 

It was great experience to bought a mixer, I would recommend it and nice to speak with Emily.

Very pleased with customer service, I emailed with photos of the damaged salt and pepper grinders and I was sent a replacement straight away by Emily. Very happy 😃

I like that my queries were answered promptly and my replacement came. Thanks to Ravenna for picking up my complaint and Emily for timely update.
Looking forward to continue enjoying my juicer, I will continue to recommend your products 👍

Excellent experience! Replacement item actually arrived even before the faulty item was returned!! Would not hesitate to use this company again. Thank you Ravenna for prompt responses.

Superb customer service. Prompt response to emails. Raveena arranged for a replacement hot water dispenser all within 24 hours of my first report.

Incredible product and incredible customer service. My stone cracked and they quickly responded by sending me a new one at no charge. It's so wonderful- and refreshing- when a great product is supported by great service. Thank you!

Purchased a cracking new airfryer. Haven’t used the oven since. Great bit of kit.

brilliant cook wear products, extremely reliable and friendly customer service.

The service from Cooks Professional was excellent. My air fryer arrived very quickly and I am really happy with its performance. Its great having the two drawers to cook different items.

just amazing customer service that I was not expecting. I would always buy their products again

Notified customer service about airfryer no longer working on Friday 19 April. New replacement received Monday 22nd! Very good communication from Raveena and Emily. Would also recommend this brand missed it that weekend as loved using it and had used it very successfully until failure (was just my luck to have this happen) friends recommended it and no problem with any of theirs.

Very prompt and informative emails ,kept me informed about my repair at all times , and sent me a replacement out on next day delivery when they were unable to repair my coffee machine. I would recommend them and whoever trained their customer service staff well done

I bought a food processor which needed a replacement lid, pusher and bowl. I contacted Cooks Professional directly even though I had bought it from Amazon as I didn't want to have to send the whole thing back. The replacement items were shipped to me quickly with one arriving the day after I contacted them. I'm very pleased with my food processor and the customer service from Cooks Professional has been exceptional. I definitely recommend them.

I wasn’t happy with the products I received as they were damaged and not as described.

I had read reviews about how good the customer service was so was sure the matter would be dealt with. I had no response and when I did eventually get a response after a second email, there was no apology and just a link to return the items.

Think this website is very hit and miss and unfortunately I will not be ordering again.

I am very happy with the service provided by Cooksprofessional. I bought the slow cooker from Cooks, and a few months later I dropped the glass lid. Contacted customer services, and they did a wonderful job to help me getting another glass lid. There was a problem with the delivery, twice, as the couriers didn't deliver to my area. On both occasions I contacted Cooks customer service, and on both occasions they did their best to arrange a different way to get the glass lid delivered to me. Fast and polite responses. Amazing service. I do recommend Cooksprofessional.

We had a fault with our Cooks Potato Masher and Blender which had been giving us good service , whether it stopped working due to my mishandling the Masher, I wont admit (but maybe! ) However I contacted the Customer Services at Cooks and within a short space of time they sorted me a new part which arrived nice and quickly. With this new part the masher is now working beautifully. Many thanks to the staff at Customer Services (Emily and Raveena) for quickly and courteously sorting my problem out.

Absolutely 1st class service from Cooks Professional and the Customer Service agents (especially Sam) went out of their way to help resolve an issue we encountered. All email communications were answered promptly and followed up with phone calls to keep us informed at every stage. They bent over backwards to ensure our problem was resolved as quickly as possible and that my elderly Mother was completely satisfied with the actions taken. Would highly recommend this company due to its service and after sales service / customer service alone, plus the mini oven we purchased for my elderly mothers kitchen is an ideal size for her needs and meets all her requirements, plus it was very good value for money. Cooks Professional would certainly be at the top of our shopping list if we need anything in the future.

My experience was made great because the issue I had with an item which I purchased from this company was resolved professionally within 24 hours.
The swift and courteous contacts I had with this company were brilliant, second to none, thank you.

I had to return the breadmaker as there seemed to be a fault, in that the bread it produced was quite dense and not as I expected/wanted.
However the response from Customer Service ( specifically Sam and Emily) was the best I have ever had from any organisation ever. They organised a collection from my door, by Royal Mail, the next day - amazing.

23/02 - replacement part received today, thank you. Within a short period of time paint began coming away from tbe corrigated grey panel. It maybe prudent to rethink this feature. The water dispenser has otherwise been great