CoutureCandy.com Reviews 

My go to for formal and special event dresses. I paid for expedited shipping and it came even faster than expected.

I caution everyone to shop elsewhere! Their return policy is so convoluted and expensive that it is not worth shopping here! It cost me around $100 to return a $279 dress! They do not include all the specifics on their website so I called to verify costs for a possible return and was given a figure that I was later told was a "misunderstanding." It amazes me that they are still in business!! I thought I did my due diligence but clearly didn't and learned the hard way! Hope I can help others not make the same mistake! Shop at a reputable place that refunds returns!

Buyers Beware!

Although this company offers a large selection of attractive dresses, the product images do not always accurately reflect the items customers receive. The dress I ordered looked beautiful online, but the product delivered was of noticeably lower quality and significantly different from what was advertised.
I ordered a pink Jovani dress with a specific pattern, but instead received a multicoloured JVN by Jovani dress, which is a completely different product line.

Prior to shipment, I specifically contacted the company and asked them to verify the correct dress, size, and colour because I was ordering internationally for a wedding and could not afford the time or expense of a return. They assured me that the correct item would be sent, yet they still shipped the wrong dress.

As a result of their mistake, I paid $193 for the dress, $75 for shipping, and approximately $30 in import taxes. Returning the dress would cost me an additional $100 or more. Despite acknowledging that they sent the incorrect item, the company refused to provide a prepaid return label and instead insisted on enforcing their standard return policy.

It is unreasonable to expect a customer to absorb these costs when the error was entirely on the company's side. By the time I return the dress, I would have spent more on shipping and taxes than the value of the dress itself.

The customer service experience has been extremely disappointing. Rather than taking responsibility and offering a fair resolution, the company chose to rely on its return policy despite admitting its mistake.

Before purchasing, I strongly encourage potential buyers to research customer feedback, including BBB complaints and online reviews. Avoid purchasing from this shop if possible as you don't have to experience what I went through. This is not a reliable shop. With over 87 complaints and numerous negative reviews, my experience unfortunately appears far from unique. I have made many online purchases over the years, and this has been by far the worst customer service experience I have encountered.

The dress came very quickly and was gorgeous! But it was a tad too small for me when I tried it on.

LOVEEEEEE THE DRESS!!!!! insanely fast shipping! 10/10 !!! so happy

My dress came in great condition and efficiently.

My daughter is getting married in the fall and the bridesmaids ordered all their dresses from couture candy and the experience was great so I decided to give it a try.I ordered a Jovani dress it arrived within two days. It was exactly as described beautiful and in perfect condition. And I actually just ordered another dress that hopefully I will be receiving within a couple of days. Great great company highly recommend.

The dress was perfect, and as described. The dress was packaged very well and delivery was according to schedule.

Product as described. Delivered promptly.

I love my dress. Wonderful quality. I got it at a great price. I can't wait to wear it in September as my wedding dress.

Shady return policy. DO NOT BUY FROM THEM. RIP OFF. I would have given a zero star but it does not allow.
It does not state on the website that the dress is not returnable. The policy says you need RMA authorization. When I requested the RMA, they are telling me I have to send a video with my seamstress taking the measurement of the dress and it is not guaranteed and if returnable I will be charged a 50% restocking fee. Customer service is horrible. I read the return policy, and it states 5 days. It took them two days to reply leaving only 3 days. They are horrible. This is an extremely awful and frustrating experience. It seems that a lot of people are experiencing this

Buyer beware! This company sells incredibly cheaply made dresses and uses a sketchy, dishonest return policy. After I left a negative review, they contacted me and tried to trick me into changing it in exchange for a refund. It's a trap—you will never see your money. Once you change the review, they lie and claim they never received the merchandise back. Do not trust them. You’ve been warned!

They delivered the dresses very quickly, both dresses were beautiful. I returned one and kept the other. Made everything right.

Quick service,beautiful dresses of good quality

Very pleased with your products!

Would love to find Ava Presley #29180 in Royal Blue in a size 14, 16, or 18. Greatly appreciate your help!!!

The dress came in beautifully and it came sooner than expected! So happy with this purchase

Very pleased .The delivery was very fast. Very helpful getting the item you looking for to purchase. Very flexible with payments. Loved so much the jumpsuit. Beautiful and good quality.

I ordered a beautiful Jovani dress. Do NOT order from this company if you arent 100% sure of the fit. I read the returns policy on the website carefully. The dress came, did not fit, not even close, and I again read the return policy and sought a "Return Merchandise authorization" as it said to. After a week, I got a message back saying the dress could not be returned at all because it was on sale. They send another policy that was NOT posted anywhere to justify. This is a scam. Bait and switch at best. The dress is in original packaging with tags etc. Wasnt even zipped up with the try on. There are other places selling the same clothing. Beware

This is to follow up to my first review “ shady return policy”
I was hoping I would have better news
I contacted customer service as suggested so “ they can review the details”
Well, let me give you the details so you all know the facts,
Purchased a dress for 595.67.
Dress did not fit and was returned within 9 days. They refused to issue me my refund. COO sent letter stating
..,”Our records further show that, after the return was initiated, the customer provided return shipping
information, and our team monitored the package. The item was ultimately processed, and on October 28,
2025, Couture Candy issued store credit in the amount of $457.24, valid for six months, consistent with the
return path and our stated return policy for returned….”
This is a blatant lie I still have not received this credit.
When I called customer service, they said Because we filed a dispute we get 50% less now so the credit now is 228.62

Looked up Our account online and it has zero, zilch, nothing in it
Lies lies lies

I will keep on posting here. I will keep sending the message, I will keep speaking the truth
until this company wakes up and stop screwing people over

Good will prevail

Just stay away from these shysters!

Current Credit $0.00 USD

This company has hidden shipping charges to the UK. They charge you shipping including taxes up front then get DHL to ship to Las Vegas first by accident then London. I got hit for an extra £88 invoice from DHL despite me cancelling the order. I wrote to them 5 times and they only replied at first with no explanation for the hidden shipping charges. Never use them again and poor customer service. Will go legal on them as they fraudently charged me shipping but did not pay DHL.