Ther application was very simple to follow required the make and name of product serial no and age. They sent me a quote straight away for yearly or monthly. It covered everything I needed for my gran... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
No complaints, lost my iPhone 14 pro max on the 10th and covercloud replaced it by the 16th, no problems at all. all done online, submitted the required documents and claim was approved quickly, repla... Toon meer
Bedrijf heeft geantwoord
Fairly simple signup process. I appreciate that they updated their website to accommodate my phone model when I contacted them. Like with any insurance provider, it's only when you need to claim that... Toon meer
Bedrijf heeft geantwoord
Bought gadget insurance from Cover Cloud online (June 2024). I chose this product from Cover Cloud because I couldn’t find insurance for my HP laptop with other providers. Website was very user frie... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
CoverCloud provides Gadget Insurance you can rely on. From smartphones to iPads and from laptops to digital cameras we give your gadgets the cover you need. Protect your phone or gadget against: Accidental Damage, Liquid Damage, Breakdown, Theft, Loss, Unauthorised Calls. All with Worldwide Cover included.
Contactgegevens
Minories 30-33, EC3N 1DD, London, Verenigd Koninkrijk
- www.covercloud.co.uk
4,7
Uitstekend
716 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 2 weken
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Great customer service
Simple form to fill in. User friendly website and great customer service
6 maart 2025
Antwoord van CoverCloud
Dear AK,
Thank you for continuing to insure your gadgets with CoverCloud and your 5-star review.
It’s much appreciated!
Kind regards,
The CoverCloud Gadget Insurance Team
Renewal process was very easy and…
Renewal process was very easy and straightforward.
Not had to make a claim so can’t comment on that side of things.
18 februari 2025
Antwoord van CoverCloud
Dear Toni,
Thank you for continuing to insure your device with CoverCloud and for taking the time to share your positive experience.
We're delighted to know that you found the renewal of your insurance to be a smooth and user-friendly process.
Kind regards,
The CoverCloud Gadget Insurance Team
The worst company I've ever dealt with
The worst company I've ever dealt with. I was a customer for 5 years, adding new devices whenever I changed phones. I never submitted a claim, and after 5 years, I bought an iPad and added it to my insurance along with my phone. Unfortunately, I lost it while traveling abroad, so I submitted a claim because I had full coverage. They looked for any reason to decline the request and rejected it, even though I had been a customer for 5 years with no claims. When I needed them, they let me down. Thank goodness I canceled my policy. If you want to insure your gadgets, use Samsung or Apple. don't trust this company. Even one star is too much. I can't believe I was a customer for so long.
21 februari 2025
Review zonder uitnodiging
Antwoord van CoverCloud
Dear Mr Laaouissi,
We are sorry to hear that your experience with the underwriter’s appointed claims administrator has not been a positive one.
Unfortunately, the administrator was obligated to decline the claim because the manufacturer’s security feature (Find My iPad) was disabled on the device. It is a requirement of the policy that this feature is active whilst you are insured with CoverCloud. This feature helps protect your data and locate your iPad if it's lost or stolen, thereby increasing the chances of recovery.
The claims administrator has confirmed that a formal complaint was logged, and their Customer Relations Team has provided you with a Final Response Letter.
As per your instructions, we have now cancelled your policy.
Kind regards,
The CoverCloud Gadget Insurance Team
Antwoord van CoverCloud
Hi there,
Thank you for renewing your gadget insurance with CoverCloud and your 5-star review!
Best wishes,
The CoverCloud Gadget Insurance Team
Changing my phone
Very helpful with options when I changed my phone. I could have stayed on the same plan with the new phone, or cancel the policy and receive a refund for the unused period of cover. Since I wanted to upgrade the cover for the new phone, I took out a new policy with CoverCloud. I received my refund for the cancelled policy within two days.
2 februari 2025
Antwoord van CoverCloud
Dear Vince,
Thank you continuing to insure your gadgets with CoverCloud and your 5-star review!
Kind regards,
The CoverCloud Gadget Insurance Team
Antwoord van CoverCloud
Thanks Justyna, that's great to hear!
We also cover a wide range of other gadgets too, such as tablets, headphones and laptops.
Kind regards,
The CoverCloud Gadget Insurance Team
Excellent service
Excellent service, customer service (Colin) is brilliant! Thanks for sorting my query so efficiently today.
20 december 2024
Review zonder uitnodiging
Antwoord van CoverCloud
Dear Jo,
Thank you for your five-star review and kind feedback.
Kind regards,
The CoverCloud Gadget Insurance Team
I recently used CoverCloud for gadget…
I recently used CoverCloud for gadget insurance and had a mixed experience. It was simple to make changes to my policy, like when I upgraded my iPhone. The website is user-friendly, and the live chat is efficient and helpful. I chose them because they offered insurance for my HP laptop when others couldn’t. They also insure refurbished gadgets, which was a plus for me. However, while the claim process was fairly quick and straightforward, the overall service was just average, lacking any wow factor. CoverCloud did meet essential needs, but there’s room for improvement.
12 oktober 2024
Review zonder uitnodiging
Antwoord van CoverCloud
Dear Andresa,
We appreciate you sharing your experience with us. We are glad to read your positive comments about our website, Live Chat and claims experience. It's great to know that our policy options for your laptop and refurbished gadgets met your needs.
Thank you for your feedback on the overall service, your insights are valuable as we strive to improve and provide a better experience for our customers. If you have any further suggestions or need assistance, please feel free to email us at admin@covercloud.co.uk.
Thank you for choosing CoverCloud!
The CoverCloud Gadget Insurance Team
Great customer support.
I've had my laptop covered for several years already. Excellent coverage and professional customer support. Colin is always there to help.
17 november 2024
Antwoord van CoverCloud
Dear Stefano,
Thank you for your five-star review and kind comments.
Kind regards,
The CoverCloud Gadget Insurance Team
Good value & easy
17 oktober 2024
Antwoord van CoverCloud
Dear Val,
Thank you for renewing your gadget insurance with CoverCloud and your 5-star review!
Kind regards,
The CoverCloud Gadget Insurance Team
Excellent service
6 september 2024
Antwoord van CoverCloud
Dear Edmack,
Thank you for your 5-star review! It's much appreciated.
Kind regards,
The CoverCloud Gadget Insurance Team
Gadget insurance that covers refurbished computers for loss and theft
I struggled to find Gadget Insurance that would protect for loss and theft as well as accidents - neither Apple nor John Lewis do this. I was delighted that CoverCloud also insure refurbished computers bought from reputable companies. I had some email chats with one of the CoverCloud assistants and they were really helpful.
15 juli 2024
Antwoord van CoverCloud
Dear LM,
That's excellent to hear, thank you.
Cover for accidental damage, loss and theft is included under our Elite policy.
Kind regards,
The CoverCloud Gadget Insurance Team
Antwoord van CoverCloud
Dear Mr Kusangi,
We're sorry that you were not satisfied with your experience with us.
As explained in our email to you earlier this week, we can only provide cover to permanent UK residents. This eligibility requirement is clearly outlined in the policy wording and highlighted in the online sales process under the heading "Important Information."
Yours sincerely,
The CoverCloud Gadget Insurance Team
Very easy to renew.Really hope I don’t…
Very easy to renew.Really hope I don’t have to claim!
1 juli 2024
Antwoord van CoverCloud
Dear Mr Hunter,
Thank you for sharing your experience, this is great to hear.
Kind regards,
The CoverCloud Gadget Insurance Team
Antwoord van CoverCloud
Dear Customer,
Thank you very much for your 5-star review.
Kind regards,
The CoverCloud Gadget Insurance Team
Bought gadget insurance
Bought gadget insurance from Cover Cloud online (June 2024). I chose this product from Cover Cloud because I couldn’t find insurance for my HP laptop with other providers. Website was very user friendly with very clear information. The multi-step form was easy to complete.
25 juni 2024
Antwoord van CoverCloud
Dear S Begum,
Thank you very much for your 5-star review!
Kind regards,
The CoverCloud Gadget Insurance Team
Very easy website to understand
Very easy website to understand, explained everything about your gadget insurance so you could choose the right policy for your needs
1 juli 2024
Antwoord van CoverCloud
That's very kind, thank you for your feedback, Claire, that's great to hear.
Kind regards,
The CoverCloud Gadget Insurance Team
It was easy to do lots of information.
30 juni 2024
Antwoord van CoverCloud
Thanks Susan, we are pleased you found the process very straight forward.
Kind regards,
The CoverCloud Gadget Insurance Team
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