Great service with good communication about stock. Delivery was timely but some wood was damaged on arrival. It want make a difference to our project but it's a shame to receive damaged items.
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Excellent customer service. Added more to my delivery last minute with no hassle. Guys who delivered my order on the 10th were very friendly and used the crane to put my load on the driveway with no i... Toon meer
Bedrijf heeft geantwoord
I placed an order online, and Ian contacted me to say it was ready for collection a few hours later. He was extremely helpful and put my order in my car for me. Next time I need anything, I will... Toon meer
Bedrijf heeft geantwoord
I like to use Covers for wood supplies, as traditionally I believe this was at the heart of the business. The staff are always helpful and happy to assist. Today I popped in and Tash was extremely hel... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Covers - your local timber & builders merchants suppliers. Here at Covers, we’ve been supplying builders merchants, trade customers, DIY enthusiasts and home renovators for more than 175 years. Today, our commitment to offering our customers knowledgeable, expert advice, backed up by a comprehensive selection of quality timber and building materials at competitive prices, remains our top priority. Browse our website and buy online or visit us in person at one of our fourteen depots across Sussex, Surrey, Hampshire and Kent.
Contactgegevens
Quarry Lane, PO19 8PE, Chichester, Verenigd Koninkrijk
- 01243 791475
- enquiries@coversmerchants.co.uk
- www.coversmerchants.co.uk
4,7
Uitstekend
3K reviews
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5* service
5* service, very helpful staff members and competitive pricing. Would definitely recommend and use again.
1 augustus 2026
Antwoord van Covers Timber & Builders Merchants
Thank you for your fantastic review, Michael! We’re delighted to hear you received 5-star service and found our team helpful and our prices competitive. We really appreciate your recommendation and look forward to helping you again soon! Many thanks, Olivia.
Prompt delivery and the driver helped…
Prompt delivery and the driver helped me out as my back is bad, have had other previous good experiences providing materials to various clients.
31 juli 2026
Antwoord van Covers Timber & Builders Merchants
Thank you for your fantastic review, Dan! We’re delighted to hear you received a prompt delivery and that our driver was able to help with unloading. It’s also great to know you’ve had other positive experiences with Covers when sourcing materials for your clients. We really appreciate your continued support and look forward to helping you again soon! Many thanks, Olivia.
Delightful delivery
Arrived a day later than originally advised but delivery driver helpful, courteous and all arrived as ordered.
6 augustus 2026
Antwoord van Covers Timber & Builders Merchants
Thank you for your feedback, Allan! We’re sorry that your delivery arrived a day later than originally advised, but we’re pleased to hear our driver was helpful, courteous and that everything arrived as ordered. We really appreciate your understanding and your kind comments, and we look forward to helping you again soon! Many thanks, Olivia.
Outstanding Service
I placed an order online, and Ian contacted me to say it was ready for collection a few hours later.
He was extremely helpful and put my order in my car for me.
Next time I need anything, I will definitely be going back to Covers, Chichester.
Outstanding service
30 juli 2026
Antwoord van Covers Timber & Builders Merchants
Thank you for your fantastic review, Karen! We’re delighted to hear you received such outstanding service from Ian at our Chichester branch. It’s great to know he kept you updated, had your order ready for collection so quickly, and was happy to help load it into your car.
We’ll be sure to pass your kind comments on to Ian. Thank you for your recommendation – we look forward to welcoming you back again soon! Many thanks, Olivia.
Good but not perfect
Tree growth prevented the truck from getting on to the property but the driver very helpfully carried the planks down the road.
Couple of the planks were damaged and a couple were warped but others OK.
4 augustus 2026
Antwoord van Covers Timber & Builders Merchants
Thank you for your feedback, Andy. We’re pleased to hear our driver was so helpful and went the extra mile to carry the planks down the road when access to your property was restricted.
We’re sorry to hear that a couple of the planks were damaged and that some were warped. Timber is a natural product, so some movement can occur, but we appreciate that damaged timber is not acceptable. Thank you for bringing this to our attention. We’ll pass your feedback on to the relevant team, and we’re glad the rest of the order met your needs. Many thanks, Olivia.
Excellent Service
The confirmation of order from a human is always good annd the estimated delivery date was good too. The delivery driver was cheerful, helpful and efficient. Excellent service all round.
15 juli 2026
Antwoord van Covers Timber & Builders Merchants
Thank you for your fantastic review, Ronnie! We’re delighted to hear you appreciated the personal order confirmation and clear delivery information. It’s also great to know our delivery driver was cheerful, helpful and efficient. We really appreciate your kind words and are pleased you received excellent service all round. We look forward to helping you again soon! Many thanks, Olivia.
Great service and timber
27 juli 2026
Antwoord van Covers Timber & Builders Merchants
Thank you Archie for this excellent review and rating. Really appreciate it. Many thanks, Ben
Antwoord van Covers Timber & Builders Merchants
Thank you for this excellent review and rating. Really appreciate it. Many thanks, Ben
Really poor quality of wood at this time
I ordered a large amount of wood, and at least 1/3rd of it was full of splits, it’s pushed my production back, as I can’t use the poor quality that was delivered. I wished I’d gone to Wickes as about a month before also order wood of the same size and that turned out to be excellent wood.
20 juli 2026
Antwoord van Covers Timber & Builders Merchants
Thank you, Clive, for your review. I am sorry to hear about your recent experience. Someone from the branch will contact you shortly to discuss how we can rectify this for you. Many thanks, Ben
Perfect
Perfect. Thank you covers. My order was delivered on time , in a small van and the driver helped me unload and store the materials. V happy
26 juli 2026
Antwoord van Covers Timber & Builders Merchants
Thank you for your fantastic review, Graham! We’re delighted to hear your order was delivered on time and that our driver was able to help you unload and store the materials. It’s great to know you were so happy with the service. We really appreciate your kind words and look forward to helping you again soon! Many thanks, Olivia.
Top hole delivery Excellent service driver was helpful by…
Excellent service driver was helpful by carrying the delivery to where we needed it to be stored.
11 juli 2026
Antwoord van Covers Timber & Builders Merchants
Thank you for your fantastic review, Mr Otley! We’re delighted to hear you received excellent service and that our delivery driver was so helpful in carrying your order to where you needed it stored. We really appreciate your kind words and look forward to helping you again soon! Many thanks, Olivia.
Competitive prices qualify products and…
Competitive prices qualify products and courteous and knowledgeable staff.
20 juli 2026
Antwoord van Covers Timber & Builders Merchants
Thank you for your fantastic review! We’re delighted to hear you were happy with our competitive prices, quality products and the courteous, knowledgeable service from our team. We really appreciate your feedback and look forward to helping you again soon! Many thanks, Olivia.
Great customer service and very helpful…
Great customer service and very helpful helping choose the correct products
11 juli 2026
Antwoord van Covers Timber & Builders Merchants
Thank you for your fantastic review, Toby! We’re delighted to hear you received great customer service and that our team was able to help you choose the right products for your project. We really appreciate your feedback and look forward to helping you again soon! Many thanks, Olivia.
your prises are great and service first…
your prises are great and service first class
i did have some difficulty with your web site
but you very quickly sorted that
Delivery was swift and helpful
well done
24 juli 2026
Antwoord van Covers Timber & Builders Merchants
Thank you for your fantastic review, David! We’re delighted to hear you were happy with our competitive prices, first-class service and swift delivery. We’re also pleased we were able to quickly resolve the issue you experienced with our website. We really appreciate your kind words and look forward to helping you again soon! Many thanks, Olivia.
Great Customer Service
Great customer service when I had a problem placing my order online, delivered exactly as arranged, products were perfect. I will definitely order from Covers again.
24 juli 2026
Antwoord van Covers Timber & Builders Merchants
Thank you for your fantastic review, Paul! We’re delighted to hear our team was able to help resolve the issue with placing your order online and that everything was delivered exactly as arranged. It’s great to know you were happy with the products and service, and we really appreciate your support. We look forward to helping you again soon! Many thanks, Olivia.
Friendly and helpful staff
Friendly and helpful staff, quick delivery and excellent quality wood.
10 juli 2026
Antwoord van Covers Timber & Builders Merchants
Thank you for your fantastic review, Greg! We’re delighted to hear you found our team friendly and helpful, and that you were happy with the quick delivery and excellent quality timber. We really appreciate your feedback and look forward to helping you again soon! Many thanks, Olivia.
Antwoord van Covers Timber & Builders Merchants
Thank you for your fantastic review, Nicolae! We’re delighted to hear you received great service and outstanding communication from our team. We really appreciate your feedback and look forward to helping you again soon! Many thanks, Olivia.
Ordered easily from the website
Ordered easily from the website . Items were delivered by friendly driver.
9 juli 2026
Antwoord van Covers Timber & Builders Merchants
Thank you for your review, Alan! We’re delighted to hear you found it easy to order through our website and that your delivery experience was positive. We’re pleased our driver was friendly and helpful, and we really appreciate your feedback. We look forward to helping you again soon! Many thanks, Olivia.
Great polite
Great polite, experienced service from the Covers staff both in the depot and delivery.
My order was correct and safely delivered ahead of time.
19 juli 2026
Antwoord van Covers Timber & Builders Merchants
Thank you for your fantastic review, Kevin! We’re delighted to hear you received polite and experienced service from our team, both in the depot and from our delivery driver. It’s great to know your order was correct and arrived safely ahead of schedule. We really appreciate your feedback and look forward to helping you again soon! Many thanks, Olivia.
Great customer experience.
I like to use Covers for wood supplies, as traditionally I believe this was at the heart of the business. The staff are always helpful and happy to assist. Today I popped in and Tash was extremely helpful, proactively asking if I needed assistance, sourcing my timber arranging for it to be cut (thanks to Ben & Jack) and then sorting my invoice. Always engaging in happy conversation. A credit to your front of house customer experience. Well done.
28 juli 2026
Review zonder uitnodiging
Antwoord van Covers Timber & Builders Merchants
Thank you for your fantastic review, Simon! We’re delighted to hear you continue to choose Covers for your timber supplies and that you received such great service from the team.
We’ll be sure to pass your kind comments on to the team. It’s wonderful to hear they were so helpful and made your visit such a positive experience. Your feedback means a great deal to us, and we really appreciate you taking the time to share it. We look forward to welcoming you back again soon! Many thanks, Olivia.
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