Cox & Cox Reviews 

Kyle was super helpful I couldn’t put my discount code in and he solved my situation so it could be put in afterwards. I phoned twice to get it put on and both sales assistants couldn’t find my order - it may not have come up on the system. I phoned again bc didn’t want to forget got Kyle and the discount was sorted straight away.

Purchased a Ravenna lounge set in grey a few years ago, first impression was that the set was much smaller than it looked in the photos. The cushions are thin with covers made of a pretty unpleasant fabric. Despite covering when not in use and storing dry during the winter, this year we got the set out and the table and one of the chairs have fallen apart, the other chair and sofa won't make next year. They are made of cheap softwood, terrible quality for the £1500 paid. I think this company spends all the money on marketing and very little on product.

Whilst my item proved to be out of stock, I was offered lots of options to rectify

Fahad solved my problem immediately. Very friendly and professional. Thx

Bought the Bora Corner Set a year ago. Looked after it as instructed with breathable covers and even overwintered it indoors in cool room. But within months it was splitting, warping and discolouring, with horrible flaking PU coating. I have been emailing the company for weeks and been told that this is normal for wood weathering. It is far from it. I was told I should have used the wood care products on the site - products that are not suitable for applying over PU coating. Then I was told I should be doing a light sanding to small areas. But I would have to spend hours and hours sanding down the large slatted sofas and table as this is not a problem affecting just a small area - it's the whole set. And I would still have a discoloured, patchy, warped and split furniture set. I didn't pay over 2k to be doing this within a year of purchase. And the info on site when I purchased it certainly didn't suggest this would be needed - I would not have purchased it if so! I have previously bought good quality natural wood furniture elsewhere, that weathers well with minimal care. The Bora set is far from that. I have eventually been offered a credit note - but I don't want to purchase anything else from this company so am now going to the ombudsman. I have seen many similar reviews of Cox and Cox outdoor furniture so I am not alone in my experience. Don't buy - the images on the website are nothing like the set you will be left with, within a year. I can't leave images on Trustpilot but have posted them on other review sites, so see how bad these products are before you spend good money on them.

Update 23rd July
Rapid reply from Cox and Cox to my review - thank you. However, you have had several emails from me that you are no longer replying to. Given the details in my review of the poor quality of the Bora set, your inability to identify my order details from my emails must mean that you have had numerous complaints about the same issue. In fact, I have seen similar photographs showing your outdoor furniture splitting and flaking on other review sites and similar frustrations from others about the failure to address complaints satisfactorily about outdoor furniture that is not of the quality portrayed on your site. I did not post my poor review for some time to give you time to address my concerns, but was left with no satisfactory outcome hence resorting to Trustpilot.

Delivery at 5.40 AM … yes that’s 5.40AM. Then, having paid £35 for delivery, the guys told me that to bring the item into the house (ground floor bungalow) it would be an extra £35 …… Dreadful service. Cox & Cox have apologised but ‘service’ like that is unacceptable. Order: 002601520

2 day delay to processing order after purchasing a very expensive outdoor furniture set.

Quite frustrating speaking to customer service who couldn’t see that being an issue.

When you spend over £1,000 on a product you expect a same day dispatch or at the least a confirmation the order has been processed outlining the mext steps for delivery.

The customer service were quite rude, it is clearly a poor internal process and making a customer feel stupid that they don’t know that without asking many questions is not good and almost lead me to cancelling the order.

Really disappointed with the extremely poor quality of our outdoor furniture. We have had it less than 6 months and have already had to replace a chair twice and now the coffee table needs replacing. The customer service has been fine and everythingreplaced, however, I don't expect such sub-standard product quality.

Hi Kelly,

Thank you for getting in touch. Our order number is #002392696. We contacted customer services on the following dates - 03/05/26; 09/06/26 and 21/07/26. The first one related to the original faulty chair, the second to the faulty replacement chair and the third most recent relates to the faulty table. I hope that is helpful. Chris

Absolutely thrilled with our new Bora external furniture from Cox & Cox, we had a few small issues but with their superb customer support (big shout out to Ellie) the furniture looks stunning.
Thank you again.

Very accommodating and helpful

I had a query with a delivery of a product I had bought, which was answered and rectified extremely promptly by myrie. I’m delighted with the customer service.

Laiba was extremely helpful and proactive: she organised everything simply, gave us different options so we could choose the best one for us, and was very pleasant to deal with. Excellent customer service!

Great customer service… I had a query about my order and received a helpful and very quick response. Thank you Fahad for getting back to me so quickly and resolving the issue!

The customer service Ellie has given in assisting with my order has been superb - defiantly worth 5 stars. Thanks so much Ellie for all your help its appreciated :)

This was my first purchase from Cox & Cox, and it has been a thoroughly positive experience from start to finish. I ordered two pieces of exclusive wall art, and I couldn't be happier with both the products and the service I received.

The artwork is beautifully made and looks absolutely stunning on my walls. The quality is excellent, and what I particularly appreciated was how accurately the website represented the products. The photographs and detailed close-ups gave a true reflection of what I received, which is so important when buying online. The pieces have added the perfect finishing touch to my rooms, bringing everything together beautifully and giving the spaces a more polished, complete feel.

The customer service was equally impressive. Zoya was friendly, professional, and incredibly efficient in helping with a small query after I had placed my orders. Everything was resolved quickly and without any fuss, which was greatly appreciated.

I'd also like to thank Eddie and Hamza from the logistics team for their outstanding communication. They kept us informed throughout the process, were very accommodating when arranging a convenient delivery date, and responded to every question with remarkable speed. Receiving replies within minutes made the whole experience feel effortless and reassuring.

The delivery itself, carried out by Premier Deliveries, was just as smooth. It arrived within the allocated time slot, and the live tracking on the day meant I could follow the driver's progress in real time, which was a great feature.

If I had one minor observation, it would be that the delivery charges are a little higher than those of some other retailers. However, the level of customer care, excellent communication, and overall quality of the experience more than justified the cost.

Overall, I'm absolutely delighted with my purchase and the service I received. I'll certainly be shopping with Cox & Cox again and would happily recommend them to anyone looking for beautiful, high-quality home furnishings backed by genuinely excellent customer service.

Update on 20/07/2026: Since C&C asked in their response, my order number was 002491478. A bit late to offer to fix it now though…

On 7th April, I ordered some cushions, cushion covers and a couple of planters. A month later, I had still not received anything, despite numerous promises from their customer service team (all a result of my inquiries) that my items were being or had already been dispatched. My patience ran out at this point and I requested the cancellation of my order for a full refund. Their communication throughout was friendly but reactive only. And friendly words cannot make up for paid products never arriving as promised. I will never order from this company again and would not recommend anyone to do so. Please read the negative reviews first, as I wish I had done. Many customers have had the same experience as me.

A quick timeline of events to illustrate their poor service:

7 APR - placed order. Their confirmation email stated “We expect our delivery team to contact you to arrange delivery within 3-4 days from the date you placed your order, assuming the item was in stock when the order was placed.” Nobody contacted me. Also, how can they sell an item if it’s out of stock and not inform customers?

13 APR - received email from C&C stating that my order has been dispatched. Strangely, this email repeated the language from the earlier email about the delivery team contacting me in 3-4 days to “arrange delivery” and “assuming it was in stock”etc.

17 APR - I contacted C&C to say I’ve still not heard anything about a delivery date and was told “ there was a temporary technical issue which has now been resolved. Your order is currently ready for collection by the courier and will be dispatched shortly.” I expressed my disappointment at having paid £6.95 for delivery yet received nothing after 2 weeks and requested the delivery fee be refunded.

20 APR - C&C offered me a £10 gift voucher for “the delay and inconvenience caused”. I requested this instead be applied as a refund against my current order, which they agreed to. The money arrived in my account on 24 April.

26 APR - I emailed again to flag I still had not received a delivery date and highlighting that the tracking link they provided didn’t work.

27 APR - C&C responded to apologise (yet again) and confirm that “your order has been processed and is currently allocated to our warehouse team for dispatch”. They had also raised this with the warehouse team for “priority dispatch”.

5 MAY - I emailed C&C again to flag that another week had passed with no update on the delivery date. I told them unless my order had been shipped that day (which it hadn’t), I wished to cancel my order for a full refund.

7 MAY - I chased for a reply, requesting confirmation that my order would be cancelled and money refunded without delay. Received another apologetic email and confirmation the cancellation had been done. I should receive the money in 7-10 days or possibly sooner, depending on my bank, they said.

12 MAY - the refund arrived in my bank account and the exhausting saga finally ended. I strongly recommend not ordering anything from Cox & Cox. There are so many other companies that provide similar products and far better service who deserve our business so much more.

Kyle was excellent. Very helpful and professional.

I ordered outdoor seating at the end of June after our chairs broke. The website showed the items as in stock, full payment was taken immediately, and the confirmation email said I’d hear within a few days about delivery.

I did get a reply when I chased — but they couldn’t give any update. Weeks passed with nothing, yet their website continued to show the chairs as available to order with an early July delivery date. So I followed up again, assuming ours would be dispatched soon. Only then was I told the new delivery estimate was now the end of August.

So: full payment taken in June, no proactive communication, no ability to update me when asked, and the website still advertising earlier delivery dates that clearly weren’t accurate. It feels misleading and really disappointing for a brand positioned as premium.

We’ve since had to buy outdoor chairs from Atkin & Thyme instead, they arrived within a week, exactly as promised, with excellent delivery service. A very different experience. And rather nice.

Beautiful furniture, arrived fully assembled, unpacked and delivered to the room of my choice. However, the delivery men were atrocious! Not only did they throw the furniture around whilst unpacking they were very rude, and one wanted to use the bathroom and left a mess…….! So I’ve knocked a star off……

Paid for next day delivery, order still hasn't arrived a week later. I emailed support team and they said the team are 'working on dispatching my order' so it hasn't even been sent yet!