Cuddleberry Reviews 

Two toys ordered delivery wasn’t too bad however when the toys arrived the main toys packaging was covered in Chinese writing which you obviously don’t see on the advert. The postage cost was 2.95 which is acceptable. When I contacted cuddleberry to organise a return I was told the toys needed to be returned to Germany as this was where their returns warehouse was, customers are not made aware of this when they purchase an item the website is Cuddleberry uk so you would expect to return the items in the uk not Germany which costs considerably more in postage

' PLEASE DONT ORDER FROM CUDDLEBERRY'
I HAD ORDERD FROM THEM BEFORE I READ THE REVIEWS!!!!
TOLD THEM I WANTED A REFUND AS IVE PURCHASEDTHE EXACT SAME THINGS BUT FROM A LEGITIMATE COMPANY THAT DOES NOT TAKE OVER 14 DAYS OR LONGER TO ARRIVE.!!! THEY TOLD ME THEY'LL ESCALATE THIS...... WHATS THERE TO ESCALATE AS QUICK AS WHAT I PAYED THEM I EXPECTED MY REFUND..... I TOLD THEM I WONT ACCEPT FAKE GOODS. IVE HAD TO GO TO MY BANK FOR A REFUND AS THEY ARE A RIP OFF COMPANY.... PLEASE DONT ORDER FROM THEM!!!!!! THERE BASED IN CHINA N NOT GERMANY AS THEY PRETEND!!!!!!
THIS WAS THERE EXACT WORDS!!!!!
Yes, your refund has been processed and is currently being completed. You should receive it within 7–14 working days, depending on your bank or payment provider. THEN I MESSAGED 2 DAYS AGO AND THIS WAS THEIR REPLY!!!! Kindly allow an additional 5–7 working days for the process to be completed
Disgusting disgraceful SLUGS THINK YOUR KEEPING MY MONEY HAHAHAHA YOUR SO WRONG!!!! AS MY BANK ARE REFUNDING ME!!!!!!!
PEOPLE BEWARE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

UK CUSTOMERS BE WARNED
**Disappointing experience and costly international return plus customs **

UK customers should exercise caution when ordering from Cuddleberry

I ordered two baby items shortly before midnight and cancelled the following morning after the baby shower was cancelled Bella told me the order was already “in transit,” despite the short timeframe It later took around 15 days to arrive from Germany, making this explanation confusing.

I was then told by Bella to return the items, but no clear return address had been provided. I was eventually given a German address, and my local Post Office quoted approximately £55, including customs, to return an order worth around £38. These potential costs were not clearly explained on the website or in the correspondence

I was also disappointed that the products did not look as pictured. Based on my experience, I recommend that UK customers carefully check the cancellation, returns and customs policies before ordering.
UK CUSTOMERS YOU BEED TO PAY CUSTOMS TI RETURN AN ITEM PLUS RETURN FEE

DO NOT USE THIS COMPANY! o only wish I had read other reviews before I did. They claim to be a family business selling quality toys but they shop from China, which takes several weeks to arrive and when it does the items are so sub standard they end up in the bin. I bought two jelly balloons for my son which burst the first time they were inflated as they had a thin point on them. When I contacted cuddleberry they offered a meagre 10% refund as a good will gesture saying that the damage had happened after use.

This company is a fraud sub standard products over priced from china
No refund policy but offered a small percentage but this never came anyway

Avoid avoid avoid

⚠️ SCAMMERS ALERT ⚠️

Avoid Cuddleberry. I bought a baby wedge pillow which was poor quality and not firm enough. After complaining, they offered me a 40% refund, but over 2 months later I still haven’t received it.

Very poor customer service and endless chasing. Be extremely careful before buying anything from Cuddleberry.

This is a scam website!

Item is not as described and will not give me a refund

Ergonomic baby nest.
I cannot tell you how disappointed we are with this item. It is absolutely nothing like the product that was advertised and is little more than a piece of felt.
I honestly cannot believe this product is allowed to be advertised in this way and that customers are expected to accept something so different from what was shown.
Please do not make the same mistake and avoid at all cost
I wish I had read the reviews before purchasing.

Awful customer service!
1. Item delivered one week late.
2. Their policy states that you can return items for refund within 30 days of purchase. However they do everything they can to avoid fulfilling this.

Please avoid them at all costs, the worst company ever. I placed an order and on the same day I contacted them via email to cancel the order and get a refund, and the response I received was that they would contact the shipping department and, if the item had not been shipped, they would issue a refund, for an order they could see had been placed that very same day just a few hours earlier.After repeated emails asking them to update me on what was happening, they replied after 14 days that they would issue a refund within 5-7 business days, and I am still waiting; they have not issued any refund.

Absolutely awful. We ordered the stroller organiser. Terrible. I emailed them to explain that the drinks constantly spill out and they said it doesn’t fit every size coffee cup. I had a regular latte in there. Refused to refund. Refused any kind of customer support. They asked for pictures and videos which I sent. DO NOT ORDER FROM THIS COMPANY.

This is a drop shipping site for products in china. We bought a kids watch - it arrived however it took 16 days to arrive directly from China and broke within 3 hours of arriving.

For the price paid both items were cheap and very very overpriced. I bought aqua playstation and sensory starter set for my granddaughter and was embarrassed with the inferior quality. The starter set didn’t even have audio functioning and have sent a video to Cberry. Waiting for response

This is a scam website. Do not order from them. They are purporting to be a UK company, yet business address is in Germany with items shipped from China. They are likely going to sell your details in the dark web once obtained.

I wish I’d read the reviews before purchasing!
Avoid this company at all costs!
I purchased an item (bear in mind for a baby!) that arrived broken it’s made of wood and snapped with wooden splinters. They won’t refund my money and offered a 10% discount ‘as a gesture of goodwill’ to keep the broken item and I’m assuming let our baby use it… beggars belief. After many many emails they have said I can return it at my own expense which they tell me will be costly and it will take a long time before they will refund me. This of course does not comply with consumer law, however this company is in Germany, that doesn’t not mean they don’t have to comply if they market goods for uk and I have now reported them to UKICC
I’ve told them I will leave a negative review on but based on their reviews on here it seems their not particularly bothered about negative reviews anyway… avoid avoid avoid!

My purchase was cheap Chinese rubbish, very poor quality for the price. I requested a return, was offered 20% discount, returns process was difficult and I lost the will to live and finally accepted refund. I usually read TP reviews when buying from a new company, but unfortunately didn't do so on this occasion! Will not be buying from them again.

Do not order the children's tablet. Trying to mindwash children with the Quarn app. Scary. Absolutely disgraceful!!!!!

I ordered a dinosaur water bottle for my daughter. A unicorn water bottle arrived.

I contacted customer service to let them know the wrong item had been received. They asked for photographic evidence, which I promptly provided.

After "investigating", I was told that the item I received matched the item ordered and that there was no evidence of an incorrect shipment.

Confused, I sent screenshots of both the product page and my order confirmation. Both clearly showed a dinosaur water bottle. The bottle in my hand was still a unicorn.

After a second investigation, the company again concluded that there was no issue and that the correct item had been sent.

At no point did anyone acknowledge the obvious discrepancy between:

* The dinosaur bottle shown on the website
* The dinosaur bottle shown in the order confirmation
* The unicorn bottle that actually arrived

Instead, the company repeatedly relied on its internal records and ignored the evidence provided.

The final resolution offered was that I could return the item at my own expense if I wanted a refund.

What I found most frustrating was not the mistake itself. Mistakes happen. It was the complete refusal to engage with the actual issue. Rather than acknowledging that either the website, order confirmation, or fulfilment process was wrong, the company repeatedly suggested there was "no evidence" of a problem despite being shown photographs at every stage.

I've never experienced customer service quite like it. Apparently, if a dinosaur bottle arrives as a unicorn bottle, the correct response is not to fix the problem, but to insist that dinosaurs and unicorns are the same thing.

If I could give this company -1, I would
My daughter purchased the Aqua play station
On looking at the advert it shows a child which looks around 18 months of age
On receiving the product my daughter DIDNT even open the box as it was approximately 12 x 10 inches
So the product is smaller than the box
After emailing the company to say we are disgusted about the quality of this item they offered 20% refund and keep the product
After going backwards and forwards writing emails, they offered 50% refund.
We did eventually open the box, some of the pieces of food are approximately 3cm a potential choking hazard for a small child
And the quality of the PlayStation is very, very poor
They have offered 50% refund, which has been refused
So have no option but to return it at our cost

DO NOT ORDER from this company! I ordered something on 20th May been back and forwards by email they offered another colour as what I wanted was out of stock, I refused and asked for a refund. You speak to the same person by email Bella she says it’s being escalated, I still haven’t received a refund time to contact my bank! Complete scam!!