Cuddleberry Reviews 

Persevere with asking for a refund.Threaten and then follow up to Trading Standards and HM Rev and Customs to be informed of this bogus company, clearly based in China and not Germany as stated, fake photos on the site, sub-standard brittle plastic toys that took 3 weeks to arrive, and then someone had stood on the parcel too! Avoid if you haven't been caught like me. I love you Trustpilot and need a tattoo on my hand to remind me of you.

Don't touch this company with a barge pole
.They are selling cheap dupes from China. My Montessori toys were made from plastic with a battery in the head of a toy that claimed to be suitable for babies
.They claim to be a German company and UK based but are Chinese and don't comply with any Child Safety laws. I am trying to return my toys but they won't give a return address and keep offering money to get me to keep their rubbish.

If I could rate this company a ZERO, I would. It's all lies. It's a scam. Bought a tablet and it's a joke. Uploaded crap and outdated software to it. The camera is awful. It's worse than a budget tablet. I can't even explain how bad it is. Forget how long it took to get here. Just pathetic. Taking peoples money for rubbish is just low.

Item took 4 weeks to arrive in the UK. Arrived unboxed and with a strong chemical smell. Wouldn't consider giving this to a child. Company takes no responsibility for the failure to declare an accurate lead time at the point of sale. Partial refund offered to avoid the hassle of sending back to China. Would not have purchased if I knew how long it would take.

SCAM!!! AVOID at all costs, absolutely disgraceful that a company can pretend to be based in the UK and then provide less than TEMU quality products for CHILDREN!! They should be shut down!!!

SCAM.
The products have never arrived.

Lying scamming people do not TRUST!!!
Ordered a kids tablet never arrived

Order a giant bouncy ball for my Daughter... Cost £22 which is not a lot so maybe that is my fault... It took 3 weeks to come from China... And when it arrives we pumped it up and it deflated in less than 30 min !! Turns out the valves that supposed to close the whole is too small so the air goes out... I contacted them and they offered me 10% refund. It is now in the Bin and I will never order from them again. Bad product, bad delivery but hey I got 10% (£2.20)

Please do not purchase anything from this company they are a con and there items are not as specified on site they are as cheap as anything and not worth the price the state. The one pound shop offers better quality. Customer service when you have received the crap item then wants you to keep it and refund you the delivery charge as they say will be quicker, well that’s not the case either.

DO NOT ORDER FROM THIS COMPANY!!!!

I ordered a play tent for my child never received an email confirmation after emailing 4 times I was finally given an order number…. Was a further 3 weeks before it arrived a tent was a diff colour diff material a flimsy. Emailed straight away asking for a refund they made it very difficult so I could not return. To point offered me a percentage back a told to keep after several weeks a being told there’s a fault on their system so haven’t been able to refund yet! I contacted my bank a told them the situation. Luckily my bank got me my full refund. It says they are uk based too? They are not. Avoid at all costs

Ordered an item on the 10th April and I received no communication. I had to constantly chase them and when they did reply the reply never made any sense - it's like they didn't even read my emails properly. Also note the tracking on the site NEVER works.
In the end the item was delivered to a "safe place", and behold I wasn't home and have an estate that is behind my home so theft is a regular occurrence if they can get away with it. Anyways contacted them to say I hadn't got it and they replied saying I had to contact the logistic service and get 'written evidence'...what a cheek!! After a couple more emails they eventually said they had to 'escalate it'. I got fed up of waiting and contacted my bank. Luckily my bank managed to sort it but this company is a joke. Do not buy from them!

I have spent £50 on a kids tablet and never heard from them again. Emails and chats have been unanswered. It's a scam

Do not order from this company my order took 3 weeks when it came the packaging was all bashed and could not be given as a present When i tracked my order was coming from China the site is UK based I realised to late i could have ordered from Amazon

Do not use this company. Waited over a month for delivery. Cut and paste responses from enquiries with replies saying exactly the same thing

Suspect it is a scam company operating from China

DO NOT USE THIS COMPANY
I would actually give 0 stars. Item ordered in March. When it eventually arrived, it was not the item I ordered. I got in touch with them and they said rather than me pay to send it back to Germany (it was quite a large parcel) I could give it away and they would send me a 10% refund. I managed to get that to 30% (after asking for a bigger discount) but then I heard nothing for weeks. I had to chase them 2 to 3 times and they kept apologising and not sending a refund because their computer system was down. I did ask for a total refund. Weeks later (7 or 8- I lost track), they sent a 30% refund.
Quality bad too.

Like many others I wish I had read the reviews
Rubbish quality wanted to send back would cost me
£16.50 TO RETURN
ABSOLUTE JOKE
PLEASE PLEASE DONT ORDER FROM THIS COMPANY

Wish I had read the Trustpilot reviews before purchasing. This is a scam company - do not buy from them. My item arrived weeks late and is completely different to the one advertised. It is terrible quality, covered in Chinese writing and not something I would let any child play with. Cuddleberry are refusing to offer me a full refund so I will take them to the small claims court. This company should not be allowed to operate in the UK.

Have not received my goods and have been told they have no record of the order number or my e mail address even though they sent me and e mail with the order number in it!

My order has now arrived but does not work! 😡

Not clear at the point of purchase, but they just ship everything from China, so everything takes 3-4 weeks to arrive. The website appears like a small business, but it's actually mass produced stock. Find a local alternative, not worth it.

Advertised as goods from Europe, shipped from China and takes absolutely ages to arrive. Wish I had checked these reviews before ordering...