Five stars! Yesterday I made a purchase through the app but realized my delivery address was wrong. I immediately messaged customer service via chat. Today, I woke up to the great news that they updat... Toon meer
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I accidentally placed an order in the wrong size, I contacted culture kings as soon as I realised and got the best customer service from Donna. She was quick to respond and find a solution, she didn't... Toon meer
Gabby made my whole experience very easy, quick, simple and pleasant. She updated me along the way and was extremely polite and forthcoming with updates about my product replacement. She has been... Toon meer
Bedrijf heeft geantwoord
Requested cancellation due to ordering a kids singlet jersey instead of a adult size.. they cancled my order before it was packed and I was able to re order the right sizes. Thank you to Marleyah for... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Culture Kings World Famous for Streetwear, Sneakers, Dad Hats, Adidas Originals, Nike, NBA Apparel, Carre, Goat Crew, Thing Thing and so much more.
Contactgegevens
PO BOX 260, 4108, Archerfield BC, Australië
- 1300254647
- orders@culturekings.com.au
- www.culturekings.com.au
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Heeft 22% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
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Order Cancellation
I put in an order but wanted to cancel so I could add something else to my original purchase. I was worried they would say it’s too late to cancel, but the same day I got 2 emails from them; 1 saying the order was cancelled and one from Marleyah who reached out to confirm the same and let me know that I’d receive a full refund in 2-5 business days. Great and fast customer service, which is appreciated! I’ve already bought the other thing I wanted too. Great job & good first impression on me for sure, I’ll be shopping with them again.

Antwoord van Culture Kings
Great online customer service by Marleyah!
Great online customer service by Marleyah! She responded quickly and was extremely helpful. Thank you for the help, I appreciate it :).

Antwoord van Culture Kings
Gabby is goated
Gabby is very informative and gets me immediate answers to my questions and concerns. super helpful, nice, easy to talk to and just seems like an all around great human being. 10/10

Antwoord van Culture Kings
Drisana Was able to sort out my issue…
Drisana Was able to sort out my issue very quickly. I didn’t even have to follow up with anything afterwards, the issue was resolved without it being a headache.

Antwoord van Culture Kings
The response was handled with…
The response was handled with expediency. The request was honored

Antwoord van Culture Kings
Ordered wrong size hoodie on accident…
Ordered wrong size hoodie on accident and they helped me out immediately

Antwoord van Culture Kings
Needed help with changing a Delivery…
Needed help with changing a Delivery Address, Gabby was quick and efficient with her response and was able to assist!
Many thanks to Gabby!!

Antwoord van Culture Kings
Gabby was very professional /assuring
Gabby was very professional and assuring. I thought my package was lost due the fact that the delivery company wasn’t updating my package status and location regularly. After speaking with Gabby she assured me that she will contact the delivery company and update me about my package. Well my package finally arrived yesterday. There is more I would like to get but I’m concerned about the delivery company that represents Culture Kings…The stars are for Gabby…

Antwoord van Culture Kings
Thanks to gabby for responding quickly…
Thanks to gabby for responding quickly and solving my issue
Very helpful

Antwoord van Culture Kings
Great customer service
Gabby provided great customer service and was able to resolve my issue right away.

Antwoord van Culture Kings
Extremely fast response time
Extremely fast response time! I had accidentally put the wrong shipping address and Gabby solved the problem within 20 minutes of my email! My brother will get his gift on time and I will be back for more Culture Kings gear! Thanks Gabby!

Antwoord van Culture Kings
Nice customer service and they…
Nice customer service and they responded to my emails as possible they could. Thanks to their staff Marleyah and Donna
for responding.

Antwoord van Culture Kings
Quick and Great Service
I love how one of the team members— Madelyn responded quickly to my inquiry!
Very pleased with the good and quick service here!

Antwoord van Culture Kings
Very Quich Help
I had accidentally put in the wrong address for the shipping because for whatever reason my old college address was still saved. After communicating with Gabby back and forth, everything got fixed. Thank you

Antwoord van Culture Kings
Donna's customer service was really…
Donna's customer service was really great.

Antwoord van Culture Kings
Brilliant so helpful and no drama

Antwoord van Culture Kings
I placed an order and accidentally…
I placed an order and accidentally entered the wrong delivery address. I submitted an inquiry for this to be updated to the correct delivery address. I was worried this might not be looked into on time but I got a reply right away that it was updated and resolved.
Thank you Gabby!!!

Antwoord van Culture Kings
Donna is my goat thank you for…
Donna is my goat thank you for cancelling my order on Labor Day. Accidentally used the wrong card and she responded to my ticket within the hour.

Antwoord van Culture Kings
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