Cussins Reviews 

We are in the process of purchasing a home at the Summerson Place site in Darlington and, although we haven’t yet completed, I wanted to share how exceptional the service has been so far.

From day one, the communication has been outstanding. Carol Norman has kept us fully updated on the build progress, even sharing photos along the way. Those updates have not only been helpful but have genuinely added to the excitement of the journey.

Buying a home is never without stress, and our process has been no exception. The week of exchange, our buyer unexpectedly pulled out — an incredibly difficult moment. Carol’s support during that time was second to none: understanding, reassuring, and proactive. Incredibly, we managed to secure another buyer the very same day, and Carol and the rest of the team did everything within her control to keep things moving. She has consistently gone above and beyond, liaising with solicitors and estate agents to ensure the process progressed as smoothly as possible.

This has undoubtedly been one of the most stressful experiences we’ve gone through, but the professionalism, dedication, and support from Carol have made all the difference. We’ve felt looked after every step of the way, and that level of service deserves recognition.

Although we’re not at completion yet, I can confidently say the experience so far has been outstanding.

Just bought my first house through Cussins at Summerson Place. Really happy with the service I have received, specifically from Carol and Keith, the site manager. Buying your first house can be a scary prospect, but I was kept well informed and updated throughout the build, from foundations to completion. So far, the quality seems really good, and any small snagging issues have been sorted in a timely manner. Overall, I would absolutely recommend Cussins to anyone looking for a new build without having to worry about the quality of the finish.

Carol Norman was a star! Helped us choose all fixtures and fittings, followed up on delivery and generally kept us in the picture every step of our move and settling in. Keith (site manager) was also great, helped us with all of the working of the house and was always there for us when we had a question about heating etc. Also helped us move lots of poor soil and rubble from our garden. From Sheila Galloway

I went to look at the show home on this estate (Eccleston Park) and was really impressed with what I saw. Lauren was incredibly helpful in showing me round and was able to answer all of my questions in full.
Unfortunately the moving times did not work for me but it was overall a great experience

We visited the show house at Eccleston Park recently and were really impressed with the quality and finish of the property. Lauren was extremely helpful and was able to answer all our questions. We aren’t yet in a proceedable position but will be back when we are.

Fantastic experience from start to finish.
Zoe H has amazing, really friendly, patient, super knowledgable and informative.
Nothing has been too much trouble. We are delighted to be in our new home....

We had a great experience buying our first home, Carole was amazing who looked after us.

We had a regular updates and photos of the build, the finishes were all of a great quality. Any teething issues were sorted out within the week once we had moved in.

We have had a fantastic experience buying from Cussins. Carol was fantastic and answered any questions we had promptly. The workmanship of the house is to a high specification and any small snagging issues (which is expected of any new build) were dealt with amazingly quickly! Would highly recommend!

Wendy was so helpful and patient with us on our visit.
Nothing was too much trouble and made the whole process of choosing our plot stress free .
Thank you Wendy, we can't wait to move in to our new house.

Backworth Eccleston Park
We’ve had an amazing experience with Cussins so far! The process has been so smooth. It has been amazing to watch our house being built. We can’t wait to make it a home. We loved all the options Cussins provide and found that the standard and variety was miles better than all the other builders we have looked at.
Lauren has been super helpful and made us feel at ease buying our first home giving us lots of updates along the way.

I visited the Cussins showroom and beautiful showhomes on Sunday and found Carol extremely helpful and knowledgeable. She helped me narrow down my search based on what I’m looking for from a property after initially feeling overwhelmed by choice. She took me in to the showhomes and had a lot of time for me and my many questions. Once I’m in a position to move forward I will be back!

I am in the process of purchasing a property in Debdon Falls, Rothbury. Since I first registered my interest, Wendy has been great at keeping in touch and advising us on how we could view show homes in other developments to help us visualise. Carol in Darlington was fantastic in spending time with us showing the show homes, explaining the options and potential upgrades and giving us lots of time for taking pictures and measurements. Wendy has also taken us out to site to show us the plot and talked us through the drawings of the development to make sure that we have a good understanding of the plans. We now have our plot reserved and excited for our future!

We purchased our new home from Cussins (Carol in Darlington) and the process has been seamless. From viewing the immaculate show homes through choosing our plot and personalising our interior choices. Carol was by our side advising & supporting all the way offering personalised individual support. Our new home is PERFECT. Highly recommend Cussins Homes.

We bought a new build from cussins and moved into it in July 2024. We were kept up to date with pictures and updates throughout the process from reserving the plot to picking the kitchen and bathroom to picking up the keys. Carol was extremely helpful through the process. We are so happy in our home and would definitely recommend.

Carol was so helpful and insightful. Really made us feel welcome and gave us all the options of house available.

Our move from choosing the house and all of the fixtures went like clockwork. Carol Norman was a star! Helped us all the way and dealt with our queries very promptly and professionally.

This is what customer service looks like and even when referred to head office for remedial work the excellent service continued. Hope we don’t have to move again but if we do then Carol has set the bar very high for great service. Thank You Carol for being there for us.

We are in the process of organising our move from Yorkshire to Rothbury. Wendy has been a terrific point of contact for all aspects of our move so far. She has taken us on site twice and talked us through the plans for our property, which has helped us form a picture of how our house will look when finished. Her local knowledge has also been handy, since we are newcomers to the area. In addition to this, she's sent regular email updates and can be easily reached by phone. We're very glad that Wendy is our contact person at Cussins!

On returning to my native North East and after viewing other developments, we decided to purchase our Cussins home at West Park with its attraction of close proximity to motorway links to visit families and friends.
Carol was very welcoming and couldn’t do enough for us, nothing was too much trouble. Both Carol and Keith ( Site Manager ) were very responsive to our queries and also the snagging. We are now very settled in our Cussins house and thoroughly enjoy living at West Park after coming home.

We are in the process of buying a new home with Cussins at Debdon Falls in Rothbury. Wendy the sales representative at the site is so helpful. Her experience shines through, no question is unanswered. Her professionalism is such an asset.
For Cussins itself we have followed the various developments throughout Northumberland for a number of years and the quality of their homes is so superior to other builders. We particularly like that they build on small developments which we hope will bring us a great community spirit when we move in January.

Purchased a house from the Darlington site. We had viewed other builds but the finish and quality of Cussins exceeded the others. From the first visit Carol was fantastic! She was very informative and nothing was too much trouble. We subsequently purchased the property and everything has been stress free. The quality of the build is fantastic and we cannot fault anything! There was a slight defect in the hob found prior to completion (that slight we didn’t notice but they did) and on moving in it had already been replaced! We would highly recommend Cussins. Carol is a true gem and has made the whole experience easy and stress free! Thank you x