Cycles UKReviews 

Ordered a bike for a birthday present. Cycles UK made sure it quickly and on time.

Exceptional service and advice. Had to get a chain and cassette fixed on a Trek 2 Cargo bike and Tom and his team managed to turn it around within 24 hours. Thank you so much

Quick delivery. Good price. Item in stock.

Fast delivery, an excellent helmet and very comfortable. It also came top on overall safety in recent comparative testing. Very pleased with my purchase and would buy again. Full marks!

Husband ordered a birthday gift for our 11 year old son online and contacted cycles uk after the delivery date had passed and the order had not arrived. He was advised that the item was no longer in stock (despite showing in stock at the time of ordering) and then to add to our frustrations, advised we would have to WAIT for a refund! How long would this have gone unacknowledged if we hadn’t chased?

Ordered a tyre online shown as in stock Order acknowledged. 10 days later I chased by phone. No answer but left message. 12 days later received an email saying that the tyre was unavailable and they will refund my money in 4 days. Not the level of service I expect from a competent online retailer.

Very well packaged item and prompt delivery

Stocked item, appropriately priced and fast delivery.

A great service. The team at Cycles UK went beyond the normal levels of customer care to help me out of a difficult situation. I cannot recommend highly enough. Many many thanks. Bernard

Maidstone CyclesUk are a brilliant team. Nathan was very helpful and patient helping us to 'get up to speed' on all the options to help us decide on our next bikes. Would highly recommend Nathan, Russel and the whole team. Nice new shop room with a testing carpark.
Julian and Jayne

Worked OK, delivery bit late but email explained why

Fantastic service from Cycles UK. Order arrived earlier than expected. Item was safely packaged and received in perfect order. Very happy.

Good Price, good selection of colours, good comms, quick service. All good

I bought a pair of shorts online. What a mistake. Simple transaction and I am still waiting for a next steps chat. They sent the pads only no shorts. I called and no one answers, customer care, online sakes, shop. I finally get through to the workshop nice guy who promised to get someone to reach out. Someone did. Asked whether i wanted a refund or alternative as the shorts have been discontinued. I went back straight away. No response. I'm back calling every number and pressing all the options leaving message after message without a reply. I just want my money back as my experience with Cycles UK tells me I am not alone. Terrible customer service. Just terrible

I ordered a bike through the Cycle to Work scheme, and while placing the order using the certificate and codes was straightforward, the experience quickly went downhill.

I received an order confirmation, but after 10 days of silence, I had to chase for an update. Eventually, I managed to speak to someone who informed me that I needed to email the Cycle to Work certificate—something that was never mentioned during the ordering process.

Since then, I’ve sent the required email but received no response. I’ve called multiple times, often reaching voicemail across four different extensions. On the few occasions I did speak to someone, I was assured the issue would be progressed, but I’ve heard nothing back.

Overall, the customer service has been extremely poor—unresponsive, disorganized, and frustrating. I expected a much smoother process and better communication.

The whole experience was excellent. Delivered quickly and item was as described. Thank you.

Appaling customer service.

The products were great when they eventually arrived - but it is important to note that the company does not appear to hold the stock so cannot deliver to the times they suggest on their site.
I was contacted after the proposed delivery date to be informed that they had not been able to get some of the items - and so missed being able to give them as presents.

Cycles UK went above and beyond to get a bike to us on time. It was for a gift, and they made it easy and painless to get the right bike in the right size, colour, spec etc delivered in time. Would highly recommend.