Davies Group Ltd Reviews 

Very quick and easy to report claim online, just needed to upload photos of receipts. Claim was paid within a few days back to my bank account.

Quick service from start to finish of the claim and reimbursed promptly. Only negative was that the claim form could have a section relevant to the claim I was making. No complaints. Just hope they deal with my second claim in same manner.

The whole experience was painless and successful from the first call to the new appliance working.

They make you jump through hoops and re-send information to several people, duplicating efforts and wasting your time. When they incorrectly assessed my claim and rejected it, I pointed out the technicality but never heard back about them acknowledging it, instead they just asked for more information, sometimes it's either the same information or information that is irrelevant. They really like to weasel their way out of accepting a claim despite them handling the claim so haphazardly. I would avoid claiming for your phone via travel insurance through this company.

It was easy to make a claim online and, once I had uploaded the medical evidence to support my claim, it was quickly settled. Zaid Patel handled my claim with great efficiency, I would recommend.

I am extremely impressed by this company's ethical, efficient and prompt travel insurance claims department. Despite being in my first year of membership I accidentally lost a personal item of value in my recent Italy holiday. I claimed and was compensated under the terms and conditions of my contract. It was easy to claim and a massive relief, thank you Davies Group Ltd.

Claim settled fairly by Daniel Gosciewicz .. woukd definitely use this company again.

I had a result.The people i spoke to on the phone were helpful and knowledeable.

Will was the customer advisor who helped me & he was the best example of stellar customer service. He was professional, friendly & helpful. His listening, communication & problem solving were perfect & he did a great job.

Thanks Will!

I just needed to print off my claim fill it in then post it. I was pleased they confirmed by email they had received it and the money was soon in my bank.

Swift response to my claim. Dealt with Mohammed by phone who was efficient, courteous, friendly and very professional in his manner.

Unfortunately, my experience with Davies Group has been extremely disappointing.

The claims process has felt unnecessarily slow and disorganised. Instead of being told everything that was required at the beginning, I have repeatedly been asked for additional documents one after another. Every time I thought I had provided everything needed, another request arrived, adding yet another delay.

The latest request was for a copy of my passport (the biographical pages), with the explanation that my claim could not progress without it. No reason was given as to why a passport was specifically required, and I wasn't offered any alternative form of identification. If this was simply an identity check, it would have been helpful to explain that and to accept other forms of photo ID. Instead, it felt like another hurdle placed in the way of settling a relatively straightforward claim.

This is a travel insurance claim for less than £1,000, yet the amount of back-and-forth has been completely disproportionate. The lack of transparency and clear communication has made the whole experience far more stressful than it needed to be.

When people buy travel insurance, they hope they'll never need to use it. But if they do, they expect the claims process to be fair, efficient, and clearly communicated. Unfortunately, that has not been my experience with Davies Group. Based on how my claim has been handled so far, I would not have confidence in using a company that relies on them for claims administration again.

Claim was dealt with and settled within 24 hours. Excellent service

Well to be fair Staysure did pay the claim. Just thought it took a while.
Some people are not familiar with everything on line.

Fantastic experience. Very helpful while we were away on holiday and having to make a medical insurance claim through Staysure travel insurance. When we returned and had to finalise claim everything was speedy and smooth. Delighted with service and outcome. Highly recommend.

Terrible! Didnt cover me for the injury I obtained

Very efficient. The company is very professional

Claim sent through on Saturday morning and money was in my bank account on the Wednesday. No questions no fuss

Lucy was very helpful and managed our claim fast and efficiently. Thank you

My experiance excellent ethan porterand executed my claiml was asked for 1 more form andw weeks claim was finalised thank you