DCL Insurance Reviews 

1.895
•
TrustScore 5 uit 5

4,8

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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

Five stars for Kirsty-Jane Hunt at DCL Insurance! From the moment I spoke to her, Kirsty-Jane was professional, friendly and genuinely helpful. She took the time to understand exactly what I needed, e... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

YASMIN in sales is an outstanding professional team member, I’m sure she will do really well in life. DCL got me the best price with all the additional extras for my peace of mind. *****

Beoordeeld met 5 van de 5 sterren

I have 10 years with DCL and as usual the performance of you guys is brilliant.This year it was Jill who dealt with me.SHe was very helpful ,polite and professional.Made my insurance renewal easy and... Toon meer

Beoordeeld met 5 van de 5 sterren

Yasmin, is brilliant and a very dedicated member of the team. She puts pride and care into her work and always follows through the appointments.

Bedrijfsgegevens

  1. Verzekeringsmakelaar

Geschreven door het bedrijf

DCL Insurance is the leading name in hire and reward insurance for minicab, taxi, chauffeur and delivery drivers across the UK, and a high quality provider of ADI insurance cover for Driving Schools and Driving Instructors. Established in 1999, we are proud to be able to provide the best private hire and public hire insurance to chauffeur, minicab and taxi drivers nationwide at extremely competitive prices. At DCL we are committed to providing the best insurance cover at the best prices whilst maintaining a gold standard level of customer service, knowledge and professionalism. In 2012 we were awarded Charted Insurance Broker status by the Chartered Institute of Insurance. Only the UK’s premier insurance broking firms qualify for Chartered status, so when you come to us you know you are dealing with proven professionals. Contact us on 020 8669 4466 for a quote.


Contactgegevens

4,8

Uitstekend

TrustScore 5 uit 5

2K reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

Geen recente geschiedenis van het vragen naar reviews

Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief

Heeft 89% van zijn negatieve reviews beantwoord

Reageert doorgaans binnen 1 week

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4,8

Alle reviews

(1.895)

366 reviews in de afgelopen 12 maanden

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Beoordeeld met 5 van de 5 sterren

I spoke to Yasmin who provided…

I spoke to Yasmin who provided excellent customer service and an overall good experience.

7 oktober 2026
Review zonder uitnodiging
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Antwoord van DCL Insurance

Thank you for your feedback, reviews are very important to us. We would really appreciate it if you could share your positive experience with your friends and colleagues.

Beoordeeld met 5 van de 5 sterren

Brilliant staff member and convinced me…

Brilliant staff member and convinced me to keep on with the same insurance for taxi which I have been with for a few years and matched the renewal price , very good member of staff and thanks so much .

6 oktober 2026
Review zonder uitnodiging
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Antwoord van DCL Insurance

Thank you for your feedback, reviews are very important to us. We would really appreciate it if you could share your positive experience with your friends and colleagues.

Beoordeeld met 5 van de 5 sterren

I had nearly 13 years with Dcl…

I had nearly 13 years with Dcl insurance ,tgey are really worth it...Jill mayne is really good staff & really wonderful service

5 oktober 2026
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Antwoord van DCL Insurance

Thank you for your feedback, reviews are very important to us. We would really appreciate it if you could share your positive experience with your friends and colleagues.

Beoordeeld met 5 van de 5 sterren

Yasmin is very professional ,much…

Yasmin is very professional ,much appreciated her hard work.Thanks @Yasmin .

5 oktober 2026
Review zonder uitnodiging
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Antwoord van DCL Insurance

Thank you for your feedback, reviews are very important to us. We would really appreciate it if you could share your positive experience with your friends and colleagues.

Beoordeeld met 5 van de 5 sterren

Good service

Good service

2 oktober 2026
Review zonder uitnodiging
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Antwoord van DCL Insurance

Thank you for taking the time to leave this positive review. We’d really appreciate it if you could recommend us to your friends and colleagues.

Beoordeeld met 5 van de 5 sterren

Jill was really helpful

Jill was really helpful

1 oktober 2026
Review zonder uitnodiging
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Antwoord van DCL Insurance

Thank you for taking the time to leave this positive review. We’d really appreciate it if you could recommend us to your friends and colleagues.

Beoordeeld met 5 van de 5 sterren

Yohann was very helpful

Yohann was very helpful
Great customer service

1 oktober 2026
Review zonder uitnodiging
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Antwoord van DCL Insurance

Thank you for taking the time to leave this positive review. We’d really appreciate it if you could recommend us to your friends and colleagues.

Beoordeeld met 5 van de 5 sterren

Yohann was very professional today

Yohann was very professional today. He went out of his way to help me renew my policy and price-matched it. Brilliant service, very polite. 5th renewal, definitely recommend DCL. .

30 september 2026
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Antwoord van DCL Insurance

Thank you for your feedback, reviews are very important to us. We would really appreciate it if you could share your positive experience with your friends and colleagues.

Beoordeeld met 5 van de 5 sterren

brilliant customer service i really…

brilliant customer service i really impressed with their service and also the quotation i truly recommend to everyone

29 september 2026
Review zonder uitnodiging
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Antwoord van DCL Insurance

Thank you for your feedback, reviews are very important to us. We would really appreciate it if you could share your positive experience with your friends and colleagues.

Beoordeeld met 5 van de 5 sterren

Staff are very friendly they try to…

Staff are very friendly they try to explain everything but I couldn’t understand as I have earing problems it would nice if you can paper by post thank you n god bless you thank you

29 september 2026
Review zonder uitnodiging
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Antwoord van DCL Insurance

Thank you for your feedback, reviews are very important to us. We would really appreciate it if you could share your positive experience with your friends and colleagues.

Beoordeeld met 5 van de 5 sterren

ADEL helped me a lot with finding the…

ADEL helped me a lot with finding the best insurance deal and I recommend this insurance for everyone, especially taxi and private hire taxi.

28 september 2026
Review zonder uitnodiging
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Antwoord van DCL Insurance

Thank you for taking the time to leave this positive review. We’d really appreciate it if you could recommend us to your friends and colleagues.

Beoordeeld met 5 van de 5 sterren

Today i spoke with a wonderful man.

Today i spoke with a wonderful gentleman called Yohann. I had a great time speaking to him today and he did is very best to help and assisst me. Thank you very much he was really kind.

28 september 2026
Review zonder uitnodiging
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Antwoord van DCL Insurance

Thank you for your feedback, reviews are very important to us. We would really appreciate it if you could share your positive experience with your friends and colleagues.

Beoordeeld met 5 van de 5 sterren

Great service

Great service , good communication,
Would recommend to London Black cab drivers if needed a competitive rate.
Danielle was very helpful.

28 september 2026
Review zonder uitnodiging
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Antwoord van DCL Insurance

Thank you for your feedback, reviews are very important to us. We would really appreciate it if you could share your positive experience with your friends and colleagues.

Beoordeeld met 5 van de 5 sterren

Have been with dcl for over 15yrs.Great…

Have been with dcl for over 15yrs.Great and professional service.Danielle Wakelin has been fantastic in helping me renew my insurance.She has provided a very professional and helpful.

25 september 2026
Review zonder uitnodiging
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Antwoord van DCL Insurance

Thank you for taking the time to write a 5* review, we really appreciate your feedback and I will make sure this is passed onto Danielle and her manager.

Beoordeeld met 5 van de 5 sterren

Really helpful and friendly service

Really helpful and friendly service. They provided me with a great insurance quote and made the whole process quick and easy. Very professional!!!!

25 september 2026
Review zonder uitnodiging
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Antwoord van DCL Insurance

Thank you for your feedback, reviews are very important to us. We would really appreciate it if you could share your positive experience with your friends and colleagues.

Beoordeeld met 5 van de 5 sterren

Very good service very helpful

Very good service very helpful

24 september 2026
Review zonder uitnodiging
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Antwoord van DCL Insurance

Thank you for taking the time to leave this positive review. We’d really appreciate it if you could recommend us to your friends and colleagues.

Beoordeeld met 5 van de 5 sterren

Quality agent, Yasmin

Have been with DCL for last 7 years. Wasn't happy this time as I came to realise that the previous agents who handled my PCO insurance renewal were not clear of what the policy holds.
For this year renewal, Yasmin was clear and precise about the policy. No hidden fees and all items in the policy were clearly explained.
I did my renewal this year with DCL because of how the agent handled the client.
DCL would be better if all agents had Yasmin qualities.

23 september 2026
Review zonder uitnodiging
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Antwoord van DCL Insurance

Thank you for your feedback, reviews are very important to us.

Beoordeeld met 5 van de 5 sterren

Thank you so much Danielle Wakelin.

Thank you so much Danielle Wakelin.
Everything was explained in detail and easy to understand Excellent service Thanks.

22 september 2026
Review zonder uitnodiging
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Antwoord van DCL Insurance

Thank you for your feedback, reviews are very important to us. We would really appreciate it if you could share your positive experience with your friends and colleagues.

Beoordeeld met 5 van de 5 sterren

My contact was Ellie

My contact was Ellie. Great and polite. Anything she didn’t know, rather than say no, she said she’d find out and came back to me. Which is all you want. Well done Ellie and DCL

22 september 2026
Review zonder uitnodiging
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Antwoord van DCL Insurance

Thank you for taking the time to write a 5* review, we really appreciate your feedback and I will make sure this is passed onto Ellie and her manager.

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