Five stars for Kirsty-Jane Hunt at DCL Insurance! From the moment I spoke to her, Kirsty-Jane was professional, friendly and genuinely helpful. She took the time to understand exactly what I needed, e... Toon meer
Bedrijf heeft geantwoord
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I can only imagine for DCL to acknowledge that organisations are held up and carried forward on shoulders of front line staff. If not that management can't do anything. Yasim Nuamah, insurance execut... Toon meer
Hi Can I just say Louise Mullings is an absolute credit to DCL . Customer service Customer support Politeness Knowledge Amazing service after I had to call back earlier regarding some iss... Toon meer
Bedrijf heeft geantwoord
Thank you to Danielle Wakelin, very friendly and great customer service when renewing my insurance. Super patient too as I am hard of hearing but she didn't get fed up with me.
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
DCL Insurance is the leading name in hire and reward insurance for minicab, taxi, chauffeur and delivery drivers across the UK, and a high quality provider of ADI insurance cover for Driving Schools and Driving Instructors. Established in 1999, we are proud to be able to provide the best private hire and public hire insurance to chauffeur, minicab and taxi drivers nationwide at extremely competitive prices. At DCL we are committed to providing the best insurance cover at the best prices whilst maintaining a gold standard level of customer service, knowledge and professionalism. In 2012 we were awarded Charted Insurance Broker status by the Chartered Institute of Insurance. Only the UK’s premier insurance broking firms qualify for Chartered status, so when you come to us you know you are dealing with proven professionals. Contact us on 020 8669 4466 for a quote.
Contactgegevens
19 West Street , SM5 2PT, Carshalton, Verenigd Koninkrijk
- 020 8669 4466
- sales@dclinsurance.com
- www.dclinsurance.com
4,8
Uitstekend
2K reviews
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Heeft 88% van zijn negatieve reviews beantwoord
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⚠️ WARNING TO ALL DRIVING INSTRUCTORS
⚠️ WARNING TO ALL DRIVING INSTRUCTORS – AVOID THIS INSURANCE COMPANY!
If you’re a driving instructor, I would strongly advise you to stay well away from this insurance provider.
In my experience, the moment you have an accident and need their assistance, they pass your claim over to Noble Claims, a company I have found to be shockingly incompetent and unprofessional.
Their customer service is absolutely appalling. Rather than providing support and answering reasonable questions, I have experienced staff shouting at me over the telephone and behaving in an aggressive and abusive manner.
What makes matters even worse is their complaints procedure. After submitting a formal complaint about a member of staff’s unacceptable behaviour, they actually assigned that very same individual to handle my complaint!
How can anyone expect a fair and impartial investigation when the person being complained about is responsible for investigating the complaint?
As driving instructors, our vehicles are our livelihoods. We depend on insurers and claims handlers to act professionally, efficiently and fairly when things go wrong.
Based on my experience, I have absolutely no confidence in this company’s ability to do any of those things.
My advice to fellow driving instructors: think very carefully before trusting this company with your livelihood.
16 maart 2026
Review zonder uitnodiging
Antwoord van DCL Insurance
We are very concerned to see your review and would like the opportunity to investigate this. We will ask a senior Manager to look into this as a matter of urgency and they will be in touch with you to discuss further.
Ella was excellent and professional…
Ella was excellent and professional customer service provider
13 oktober 2026
Review zonder uitnodiging
Antwoord van DCL Insurance
Thank you for your feedback, reviews are very important to us. We would really appreciate it if you could share your positive experience with your friends and colleagues.
I am with DCL for 11th straight years
I am with DCL for 11th straight years. Absolutely brilliant company to deal.
12 oktober 2026
Review zonder uitnodiging
Antwoord van DCL Insurance
Thank you for your feedback, reviews are very important to us. We would really appreciate it if you could share your positive experience with your friends and colleagues.
Grover
I dealt with Yohann and he was very supportive, knowledgeable, polite during my renewal for taxi insurance and got me the best deal. I have been with this company for last few years and all the members are kind and helpful.
12 oktober 2026
Review zonder uitnodiging
Antwoord van DCL Insurance
Thank you for taking the time to write a 5* review, we really appreciate your feedback and I will make sure this is passed onto Yohann and his manager.
For the Taxi Driver one of the best…
For the Taxi Driver one of the best insurance provider
11 oktober 2026
Review zonder uitnodiging
Antwoord van DCL Insurance
Thank you for your feedback, reviews are very important to us. We would really appreciate it if you could share your positive experience with your friends and colleagues.
Thank you Yasmin 🙏🌹
Thank you Yasmin , very helpful and polite 🙏❤️🌹
5 oktober 2026
Review zonder uitnodiging
Antwoord van DCL Insurance
Thank you for taking the time to leave this positive review. We’d really appreciate it if you could recommend us to your friends and colleagues.
Its my 3rd year with DCL INSURANCE…
Its my 3rd year with DCL INSURANCE thank you very much for such a nice and friendly service
On renewal got cheaper quote from somewhere else but DCL match the price for me
Once again thank you very much for the insurance
9 oktober 2026
Review zonder uitnodiging
Antwoord van DCL Insurance
Thank you for your feedback, reviews are very important to us. We would really appreciate it if you could share your positive experience with your friends and colleagues.
Antwoord van DCL Insurance
Thank you for taking the time to leave this positive review. We’d really appreciate it if you could recommend us to your friends and colleagues.
Extremely disappointed with DCL’s…
Extremely disappointed with DCL’s partner company MSL. If you’re looking for a hire vehicle after a car accident they will do everything in their power to delay matters. They will ask for all your card details and account information. MSL will use Experian but not check the information properly and delay things. One of their staff members became threatening on the call saying “we won’t give a vehicle then” he put me on hold many times without telling me. If we had known this would happen we would not have gone with DCL avoid at all costs unless they stop their agreement with MSL, if you have an accident you will not be dealt with well. Very disappointing
5 oktober 2026
Review zonder uitnodiging
Antwoord van DCL Insurance
We are sorry to hear that you had a negative experience, reviews are very important to us. After checking our customer database, we are unable to find your details on our system, could you please either contact us via telephone or email us, so we can investigate the matter further.
I'm very happy with my insurance…
I'm very happy with my insurance renewal.
Adel helped me get the right insurance cover for my car.
I would recommend DLC insurance company to anyone looking for PCO insurance.
8 oktober 2026
Review zonder uitnodiging
Antwoord van DCL Insurance
Thank you for your feedback, reviews are very important to us. We would really appreciate it if you could share your positive experience with your friends and colleagues.
Customer service needs to improve
Poor customer service, they act like they listen when they don’t .
8 oktober 2026
Review zonder uitnodiging
Antwoord van DCL Insurance
We are concerned to see your review. After checking our customer database, we are unable to find your details on our system, could you please either contact us via telephone or email us, so we can investigate the matter further.
Insurance
Hi
Can I just say Louise Mullings is an absolute credit to DCL .
Customer service
Customer support
Politeness
Knowledge
Amazing service after I had to call back earlier regarding some issue with my pole
Was dealt with professionally
I would definitely recommend she gets a promotion because that kind of service you give to customers they will not be going elsewhere.👍👍🙏🙏✅⭐️⭐️⭐️⭐️⭐️💯
7 oktober 2026
Review zonder uitnodiging
Antwoord van DCL Insurance
Thank you for your feedback, reviews are very important to us. We would really appreciate it if you could share your positive experience with your friends and colleagues.
I spoke to Yasmin who provided…
I spoke to Yasmin who provided excellent customer service and an overall good experience.
7 oktober 2026
Review zonder uitnodiging
Antwoord van DCL Insurance
Thank you for your feedback, reviews are very important to us. We would really appreciate it if you could share your positive experience with your friends and colleagues.
Brilliant staff member and convinced me…
Brilliant staff member and convinced me to keep on with the same insurance for taxi which I have been with for a few years and matched the renewal price , very good member of staff and thanks so much .
6 oktober 2026
Review zonder uitnodiging
Antwoord van DCL Insurance
Thank you for your feedback, reviews are very important to us. We would really appreciate it if you could share your positive experience with your friends and colleagues.
I had nearly 13 years with Dcl…
I had nearly 13 years with Dcl insurance ,tgey are really worth it...Jill mayne is really good staff & really wonderful service
5 oktober 2026
Review zonder uitnodiging
Antwoord van DCL Insurance
Thank you for your feedback, reviews are very important to us. We would really appreciate it if you could share your positive experience with your friends and colleagues.
Yasmin is very professional ,much…
Yasmin is very professional ,much appreciated her hard work.Thanks @Yasmin .
5 oktober 2026
Review zonder uitnodiging
Antwoord van DCL Insurance
Thank you for your feedback, reviews are very important to us. We would really appreciate it if you could share your positive experience with your friends and colleagues.
Antwoord van DCL Insurance
Thank you for taking the time to leave this positive review. We’d really appreciate it if you could recommend us to your friends and colleagues.
Antwoord van DCL Insurance
Thank you for taking the time to leave this positive review. We’d really appreciate it if you could recommend us to your friends and colleagues.
Yohann was very helpful
Yohann was very helpful
Great customer service
1 oktober 2026
Review zonder uitnodiging
Antwoord van DCL Insurance
Thank you for taking the time to leave this positive review. We’d really appreciate it if you could recommend us to your friends and colleagues.
Yohann was very professional today
Yohann was very professional today. He went out of his way to help me renew my policy and price-matched it. Brilliant service, very polite. 5th renewal, definitely recommend DCL. .
30 september 2026
Review zonder uitnodiging
Antwoord van DCL Insurance
Thank you for your feedback, reviews are very important to us. We would really appreciate it if you could share your positive experience with your friends and colleagues.
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