Derails Reviews 

This is the second time I have dealt with Derails.I found them to be pleasant, helpful and very professional to deal with. Their customer service was first rate, with the items I ordered being well packed and delivered securely. The owner even contacted me to see that the second order had arrived safe and sound. You can use this firm with confidence.

Easy to use website, simple to order, good communications, quickly dispatched and delivered. Great service, thank you

Quick despatch and good communication regarding order status.A pleasure to buy from.

Great to deal with Great comunication about my order would recomend fast delivery Great prices.

I first found this company at the 16mm show where they were happy to chat you me about the 009 scale item I was looking for. they were so helpful and in the number of times i have had to deal since that first meeting have been given the best service for them

Always great to deal with. Good prices and delivery times. Any issue you have they are really helpful in helping you out and no issues sending faulty items back to be replaced which is always nice, especially on something as expensive as locos and rolling stock. Can highly recommend for all your model railway needs.

From a great price, to speedy delivery, this was superb service. I was kept updated on the progress of my order all the way through. Top marks to Dan and the team.

Great customer service and follow up email to check order had been received, a modern company with old fashioned standards.
My order was delivered promptly in perfect condition.
Outstanding service will definitely be using you again in the future.

Great website and fantastic customer service. This was my first time shopping with derails and I will definitely be buying from them again in the future.

Derails are always a real pleasure to purchase from, they make sure that everything is right with your order and test every locomotive before dispatch.
Any problems are dealt with swiftly and their communications to you, are excellent.
You also obtain loyalty points on every transaction.
Well done Derails.

Always friendly and reliable, my to go to shop for model railway stuff. Easy to order packed well and arrives a few days later, even if they don’t stock items they will or try to get them in.

As with all previous deliveries from Derails, my latest order was well packed and had not suffered any damage in transit.

Put simply, it was the excellent service I have come to expect of Derails over the years. Which is why Derails is my "go to" model railway supplier.

Great service. The loco was tested before dispatch. The package arrived promptly.
Derails are a friendly and efficient company to deal with. They care about their customers.

I completely agree with all the other reviews I have read here. An excellent all round friendly service with very competitive prices. I get the impression that they go the extra mile to please every single customer. Derails will be the first place I look for future purchases!

Derails sell all you can need for railway modelling. The prices are competitive and there's free postage over £20 and orders come quickly - what's not to like.

Excellent service,good follow up , recommended.

The package was picked and shipped quickly. Great service, good price and arrived well packed. Will used again.

Derails is a very friendly and efficient company. My order was dispatched promptly and arrived in very good order.

Good prices, quick service and friendly customer service - will definitely buy again!

Derails always deliver - literally! Very swift delivery, very well packed and exactly as described, I have placed more and more of my orders with Derails, much more friendly than the big box shifters.