We've loved Derek Rose clothing for years - especially their pajamas for the whole family! Their customer service is second to none - I ordered the wrong size and they replace dit before they'd recei... Toon meer
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Great product and outstanding service. I was contacted because the lounge pants I had ordered were not available anymore (sale item). Instead of cancelling the order, I was offered to select another... Toon meer
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Only giving 5 stars because I can’t give 10. Lovely products - I wouldn’t sleep or lounge in any other brand - but the customer service is what makes Derek Rose a proper luxury brand. Shout out to B... Toon meer
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I just purchased two linen T-shirts and they're absolutely fantastic. They got delivered so quickly it was unbelievable. Not only that, the packaging was just superb. Taking the T-shirts out and s... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Whether it is time spent alone, or time with friends and family. We want to help you feel good, look good and make the most of these moments. Understanding and appreciating the value of free time is what we call... Feel Good Living. Our brand mission is to design products to enhance these valuable moments.
Contactgegevens
Victor Mill, Worrall Street, Congleton, CW12 1DT, Cheshire, Verenigd Koninkrijk
- 0800 9961995
- clientservices@derek-rose.com
- www.derek-rose.com
4,8
Uitstekend
150 reviews
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Excellent responsiveness
I phoned to check on last posting dates for Christmas and was quickly answered by a real person :-). They said they would look out for the order and make sure it was sent straight away. So, within two hours of my call, I got a tracking link in the email.
14 december 2023
Review zonder uitnodiging
Antwoord van Derek Rose
Hello Duncan,
Thank you so much for shopping with Derek Rose and for sparing the time to leaving us such a lovely review.
We are so grateful for your kind words and so happy we managed to get you order dispatched! We really are real people here and we enjoy speaking to our customers... always happy to help.
We hope to hear from you again soon.
Best wishes,
DR team.
Excellent Products and Service
I own a few Derek Rose pieces (some pyjamas, a dressing gown, shorts, and trousers) for some time now and do highly recommend them. The quality is excellent and it is a pleasure to wear them. Do not hesitate to contact the customer service if you have any questions. They are fantastic!
7 december 2023
Review zonder uitnodiging
Antwoord van Derek Rose
Good evening,
Thank you so much for shopping with Derek Rose and for taking the time to leave u a 5-star review!
It really is brilliant to hear how highly you recommend us and we are so happy that you feel you are able to give us a call and ask us anything, we are here to help and we enjoy speaking with our customers. We hope we can keep you comfortable in DR for years to come.
Best wishes,
DR team.
Really excellent customer service
Really excellent customer service. The product I wanted to purchase was no longer available in the size I wanted; Lynn from customer services went above and beyond and sourced the item and adjusted my order quickly and seamlessly. It’s reassuring to know you can trust the customer services especially when buying high end products :)
4 december 2023
Review zonder uitnodiging
Antwoord van Derek Rose
Good morning Hayley,
I hope today finds you well, and we thank you so much for taking the time to leave your amazing 5-star review.
We’re delighted to hear that you are happy with the service you received, Lynn will be thrilled to read your kind words... we are always more than happy to help our wonderful customers.
I’m sure the men in your life will love their super cosy Kelburn Pyjamas - a perfect Christmas Gift for someone special.
Take care, and we look forward to hearing from you again soon.
Best wishes,
DR Team
Outstanding service
Due to my own inadequacies I was unable to place my order online. I telephoned and spoke to a very, patient, warm, kind and professional lady called Lynn who placed my order for me. Lynn also pointed out various options for me and explained the changes to their website. I received my parcel the following day in a beautiful gift box. The night shirt, as ever, is of real quality making a very special gift.
It is a long time since I have received such genuine respect from a company and been made to feel like a valued customer. Thank you.
28 november 2023
Review zonder uitnodiging
Antwoord van Derek Rose
Good evening,
Thank you so much for choosing to shop with Derek Rose and for sparing the time to leave us such a lovely 5-star review.
We can't thank you enough for you kind words, Lynn will be overjoyed that she has made such a wonderful impression! Our customers are at the heart of everything we do and you really are valued. We are so glad you are happy with you recent purchase.
We look forward to hearing from you again.
Best wishes,
DR team.
I am very happy to state that my…
I am very happy to state that my experience with Derek Rose has been excellent. I have bought 3 pairs of winter pyjamas and a dressing gown and I am immensely pleased with the outstanding quality of the products as well as the excellent cooperation and treatment of the customer.
20 november 2023
Review zonder uitnodiging
Antwoord van Derek Rose
Good evening,
Thank so much for leaving us a great 5-star review and for shopping with Derek Rose!
It really is fantastic to hear that your experience shopping with us was excellent. Our dressing gowns are so warm and cosy, we are sure that you will be set up for the cold Winter months that are upon us! Our customers are our number one priority and we are thrilled that you feel satisfied with with our service.
We can't wait to see you shop with us again.
Best wishes,
DR team.
Classic, classy, comfortable pj’s
I have bought two pairs of DR men’s pyjamas. The products are excellent - upper end of the price scale but really good quality. Quintessentially British. The staff, both online and in-store, are very welcoming and helpful. I am happy to support this family-run business and I’m thrilled to see more DR stores popping up in London - it’s a great brand and I’m glad this is being recognized.
10 november 2023
Review zonder uitnodiging
Antwoord van Derek Rose
Good Afternoon Joseph,
Thank you for taking the time to leave a review and the wonderful 5 Stars.
Our customers have extremely high expectations of our products, so we have invested years to produce and develop only the very best fabrics. Customers are in the heart of all we do and we are happy to give the service they deserve.
Let us know if you need anything. Have a great weekend ahead.
Best wishes,
D.R. Team
Brilliant products and excellent customer service!
I placed my first order with Derek Rose to buy a birthday present for my partner. Both the dressing gown and the slippers were lovely but the slippers turned out to be too small. I contacted Derek Rose and got a reply within a couple of hours. Despite the fact that the return period had expired (30 days) it was not a problem to return the slippers for an exchange. It was all dealt with so promptly and efficiently. A courier picked up the slippers on the Friday and I'm now having the new ones delivered today (Wednesday). Excellent and efficient customer service. I can't recommend Derek Rose enough!
3 november 2023
Review zonder uitnodiging
Antwoord van Derek Rose
Good afternoon Bo,
I hope today finds you well, and we thank you so much for taking the time to leave your amazing 5-star review. Your kind words are truly appreciated.
We pride ourselves on offering the best possible customer experience to match our wonderful products, and we are delighted to hear that you are happy with the service you received.
It’s always a pleasure to help our customers, and we hope you enjoy the comfort and cosiness of your new Douglas Slippers and Nelson Dressing Gown, designed to help you look and feel good during your valuable free time.
Take care, and we look forward to hearing from you again soon.
Best wishes,
DR Team
Excellent product and customer service
Excellent product and customer service. Very quick replies, dealt with any issue with a bathrobe in 2 days. We received a brand new bathrobe with initials in less than a week after I first contacted the customer services!
Thank you very much!
3 november 2023
Review zonder uitnodiging
Antwoord van Derek Rose
Good afternoon Maria,
Thank you so much for taking the time to leave your wonderful 5-star review.
We are delighted to hear that you are happy with the service you received... we always enjoy speaking with our customers and pride ourselves on helping in any way that we can.
We hope your husband enjoys the warmth and comfort of his new personalised Triton Bathrobe - designed to make you feel and look good during your valuable free time.
Take care and best wishes,
DR Team
The best customer service!
The best customer service I have received from any company. Special thanks to Lynn who went over and above to help me with my returns. A wonderful brand with amazing quality clothing. Highly recommended. My go to place now!
18 oktober 2023
Review zonder uitnodiging
Antwoord van Derek Rose
Good afternoon,
Thank you shopping with Derek Rose and for leaving us a lovely 5-star review.
We are so happy to hear you have had a good experience with our customer service. Lynn is a very knowledgeable and valued member of our team and I'm sure she will be thrilled to read this review!
We do hope you feel comfortable and relaxed in your new garments... so you can really embrace 'feel good living'.
Best wishes,
DR team.
Brilliant items and great customer…
Brilliant items and great customer service. I had forgotten how good Derek Rose is !!
13 oktober 2023
Review zonder uitnodiging
Antwoord van Derek Rose
Good evening.
Thank you so much for taking the time to leave such a lovely 5-star review.
It's wonderful to hear how happy you are with our products and the service we provide - it is always a pleasure to help our customers.
We look forward to seeing you shop with us again soon.
Take care,
DR Team
Delivery
I had a small problem relating to delivery. With the assistance of Beckie and later Lyn my problem was resolved and I could stop worrying. First class courteous service - thank you!
10 oktober 2023
Review zonder uitnodiging
Antwoord van Derek Rose
Good Afternoon Sheenagh,
Many thanks for taking the time to give a review and 5 Stars, both of which are appreciated.
Our customers are in the heart of all that we do and we like to provide a service that befits the quality of our garments.
It's a pleasure to help and we look forward to hearing from you again. Enjoy the rest of your day.
Best wishes,
D. R. Team
Excellence
I can’t say enough about Derek Rose. Their clothing is superior in quality and comfort and the best customer service I have ever experienced. Thank you
5 oktober 2023
Review zonder uitnodiging
Antwoord van Derek Rose
Good Morning,
Thank you so much for your kind words and appreciated 5 Stars.
We have put a huge amount of time and effort into the design and production of our products – putting our customers at the heart of everything we do.
If you need any assistance, do get in touch-we're always happy to help. Have a great weekend ahead.
Best wishes,
D. R. Team
Simply the best!
In a world where uncertainty sadly reins to a great extent, at least one thing remains certain: when shopping at Derek Rose you will never be disappointed.
All products are world class and the staff at customer service top rate.
Thus I highly recommend Derek Rose!
5 oktober 2023
Review zonder uitnodiging
Antwoord van Derek Rose
Good evening Mats,
Thank you so much for leaving us this fantastic 5-star review, and thank you for shopping with Derek Rose again!
We are so happy to see that you have had another pleasant shopping experience with us. Our team are always thrilled to see such amazing reviews especially from loyal customers like you!
We look forward to seeing you shop with us again.
Best wishes,
DR team.
Outstanding responsiveness
Outstanding responsiveness, customer service and quality. Derek (and Fay) rock!!!
5 oktober 2023
Review zonder uitnodiging
Antwoord van Derek Rose
Good Morning Scott,
Thank you so much for taking the time to leave your amazing review... we truly appreciate the full 5 stars.
We pride ourselves on offering the best service possible, and quality garments for our customers to stay comfortable and enjoy.
Take care, and we look forward to speaking with you again soon.
Best wishes,
DR Team
Fantastic Customer Service!
Given how expensive Derek Rose products are & their vaunted longevity, when the sleeve of a PJ top wore through after just 2 years of normal use I rang to ask whether this was to be expected?
Customer services were highly responsive & offered to collect the item so that their quality control team could check the integrity of the material.
Ultimately it was determined that the fraying was due to “normal wear & tear” but as a “goodwill gesture” I was sent a complimentary set of new PJs, with the trousers specially altered to fit.
All emails were answered swiftly, accurately & courteously. An extremely impressive experience.
2 oktober 2023
Review zonder uitnodiging
Antwoord van Derek Rose
Good evening,
Thank you so much for taking the time to leave your wonderful 5 star review, and for choosing to shop with Derek Rose!
It's lovely to hear that you found the service we offer impressive. We pride ourselves on delivering exceptional products and service. We are always delighted to speak with and help our customers as much as we can. If our customers are happy, then so are we.
We really look forward to seeing you shopping with us again soon!
Take care and best wishes,
DR Team.
Service that is second to none
I needed a replacement belt for one of the dressing gowns I bought a few years ago which is no longer made. Derek Rose made, for free, a replacement belt in a new fabric that matched the old design and posted it to me in New Zealand. Service like this is never seen today. Absolutely beyond outstanding.
14 september 2023
Review zonder uitnodiging
Antwoord van Derek Rose
Good afternoon,
Thank you so much for taking the time to leave us a great 5-star review.
It really is wonderful to hear how happy you are with the friendly and helpful service. The team will be very happy to hear your kind words.
If we can help you further in the future, please don't hesitate to get in touch. We are always more than happy to help and we look forward to seeing you shop with us again soon.
Take care and best wishes,
DR Team
I had a problem using a sale discount…
I had a problem using a sale discount code for an item. Beckie in customer service was wonderful. She went above and beyond usual and not only fixed the issue but provided an extra bonus for my problem.
I have great trust now and in the future in ordering on line with Derek Rose.
Love their products— high quality, soft and looks great.
Chris
14 september 2023
Review zonder uitnodiging
Antwoord van Derek Rose
Good morning Chris,
Many thanks for sparing the time to leave a review. (The 5 Stars are very welcome).
Our customers are in the heart of all that we do, so we're delighted you're happy with us.
Beckie is a valuable member of our team and appreciates your kind words.
We all look forward to hearing from you again soon.
Have a lovely weekend.
D R Team
Old-fashioned customer service at its…
Old-fashioned customer service at its very best.
1 september 2023
Review zonder uitnodiging
Antwoord van Derek Rose
Good morning,
Thank you so much for shopping with Derek Rose and of course for sparing the time to leave us a fantastic 5 star review.
It's always great to hear what we are doing is working!
Should you need any help in the future, don't hesitate to get in touch... we're here to help.
Thanks again and best wishes
DR team.
Very kind and efficient customer…
Very kind and efficient customer service. Lynn certainly went the extra mile. Pyjamas duly exchanged and am very happy
14 augustus 2023
Review zonder uitnodiging
Antwoord van Derek Rose
Good evening Suzanne,
Thank you so much for choosing to shop with Derek Rose, and for taking the time to leave your wonderful 5-star review!
Lynn is delighted to read your kind words and found it a pleasure to help with your exchange.
Please don't hesitate to get in touch, should you need any assistance in the future.
Take care, and best wishes,
DR Team.
After having difficulties paying by…
After having difficulties paying by Visa I ask DR for an alternative payment method. The very very kind and uncomplicated answer came immediately. Good to know that my favourite pyjamas ( quality and style ) come from kind people 😃! Thank you!
31 juli 2023
Review zonder uitnodiging
Antwoord van Derek Rose
Good Afternoon,
Thank you so much for taking the time to leave such a lovely 5-star review.
It's wonderful to hear how happy you are with the friendly and helpful service we offer – the team will be delighted to hear your kind words.
Take care, and we look forward to hearing from you again soon.
Best wishes,
DR Team
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